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Scoop.it!
ITSM tools enable infrastructure and operations leaders to deliver and support IT services. To select the appropriate tool, I&O leaders must map their organizations’ I&O maturity levels and associated functional demands to ITSM product capabilities. 
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Curated by Farid Mheir
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WHY IT MATTERS: IT management tools are evolving and this report from gartner provides a list of key solutions on the market as well as some of the basic, intermediate and advanced use cases where they should be used. Part of the toolkit of any good CIO.