If you are ready to embrace life after the death of the newsprint flyer, I recommend two key first steps:
1) Get the basics right. Use data from a loyalty program to understand your customers. Be able to discern promotions that work from those that fail. Bordering on shocking is the number of retailers that aren’t able to say which promotions work, who are the key customers, and which promotions drive the right items and the right categories to the right customers.
2) Focus on alternative promotions. Start testing them now. Instead of 16-page flyers that go into the Saturday mailbox, deliver 1-1 targeted flyers delivered to a mobile phone, via email, the web or social media.
Don’t wait until the day until the flyer is not working at all. Get started now to build a true 1-to-1 relationship that creates not merely a satisfactory but dazzling experience for your customer and drives emotional loyalty to your brand.
My mind boggles when I read the sheer volume of print catalogues out there. And weekly grocery paper flyers! There is no question that a digital cliff is approaching (read my post about it) and that they will be hit hard. What should media companies do to prevent falling off the cliff?
Maybe transforming the publications to make them relevant in the digital age? Embed QR codes or NFC chips to facilitate ordering from the magazine. Enhance apps to link catalog content to online presence. Create augmented reality features like IKEA did with its 2014 catalog.