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Analyzing data gleaned from 40,000 shoppers, the Retail CX Insights report (the companion publication to our Retail CX Rankings) helps you understand the most important customer experience trends in retail, including:
How top-scoring brands learn to calibrate with customers
What the new customer journey reveals about technology and personalization trends
How brands like Apple, Tractor Supply, and Williams Sonoma are winning on CX
Why flexible fulfillment is changing buyer expectations
WHY IT MATTERS: omni channel is an important consideration to include in any technology strategy because customers expect to move across digital channels without effort.