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Online retailer strikes deal for another "customer fulfilment centre” to open in London 
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The hybris B2C commerce platform is named a Leader by a global independent analyst firm.
Farid Mheir's insight:
For those into eCommerce, this is always a good read. No surprise, big players are in the leader quadrant, with many smaller - especially open source solutions - missing from the study.
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e-Commerce sales worldwide will reach $1.7 trillion in 2015. The World's Leading E-Commerce Companies, Capital Market, E-Commerce startups to watch, Omnichan…
Farid Mheir's insight:
very good overview of ecommerce trends for the coming year.
Jean-Marie Grange's curator insight,
January 14, 2015 2:35 PM
Very comprehensive data and references about futur trends of e-commerce in 2015.
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Farid Mheir's insight:
a bit surprising after christmas rush no? Maybe related to European January festivites (Orthodox xmas?)
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Farid Mheir's insight:
A biased review of spree commerce eCommerce open source solution.
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Retailers are catching on to the 'reverse showrooming' trend.
Farid Mheir's insight:
a new buzzword, reverse showrooming....
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Farid Mheir's insight:
(in french) eCommerce is picking up speed in Quebec. Les Affaires journal has just released a special issue on the topic, urging retailers to get going with eCommerce. And if you look closely you may find a few quotes from yours truly in some of the articles... ;-) Direct link to the PDF : http://bit.ly/1tyT78z
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Most people are familiar with the way that hotel and airline pricing models work, in that during times of higher travel the costs increase due to demand. This is one type of variable payment model, known as time-based pricing, which has been successfully used for years. But with so much success in the travel industry, why hasn’t this variable pricing model been applied to other industries like technology? The answer is that is has, but you may have not even noticed it because it is used in a number of different ways. Dropbox is known for their leading edge pricing models that have propelled their success, but are these variable pricing models the new norm for technology companies?
Farid Mheir's insight:
We know what variable pricing is when we fill our car with gasoline: the price is never the same and varies hour by hour. What triggers that change? Often we don't know. This article gives a good overview of the variable pricing with a striking example for a GE microwave where it tracks the price across amazon, best buy, and sears during a single day, and observes as many as 9 price changes. Variable pricing is difficult to implement manually but with digital the opportunities are endless. It requires your costs to be well understood and advance algorithms that make decisions automatically based on parameters you determine (time of day, interest for a product, inventory or prices are competitor's site, etc.). The transformation it requires may be profound, but can deliver amazing results.
Jean-Marie Grange's comment,
October 20, 2014 9:56 AM
Dynamic pricing will also follow the personalization trend... In the digital world, when you know your customer, what usage he is doing of your service (like the Dropbox example) what he has bought in the past, and at what price, you can tailor a personalized offer and price that will be appealing.
Jean-Marie Grange's curator insight,
October 20, 2014 10:06 AM
Dynamic pricing will also follow the personalization trend... In the digital world, when you know your customer, what usage he is doing of your service (like the Dropbox example) what he has bought in the past, and at what price, you can tailor a personalized offer and price that will be appealing.
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C'est encore moins le cas pour un site de commerce électronique! En effet, la liste est longue des demandes d'amélioration: publicité sur AdWords, achat de mots clés sur Google, promotions spéciales de produit pour se positionner contre Amazon, mises à jour de technologies pour supporter le dernier iPhone, etc. Mais les budgets sont limités. Comment alors prioriser les investissements, sans déshabiller Pierre pour habiller Paul? Lire la suite dans le blog...
Farid Mheir's insight:
Mon dernier billet en lien avec la conférence du 24 octobre pour introduire un indice de maturité sur le eCommerce.
VOS ANIMATEURS >'s curator insight,
October 16, 2014 9:53 AM
Mon dernier billet en lien avec la conférence du 24 octobre pour introduire un indice de maturité sur le eCommerce.
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Walmart began testing Walmart Pickup – Grocery, a new same-day pick up concept, September 29. The retailer continues to explore new ways to make shopping faster and more convenient by integrating its digital and physical assets.
Farid Mheir's insight:
The 2min video shows how the pickup service works. Very popular in France already with 2500+ locations, the jury is still out to see whether this will work in North America... http://sco.lt/7u16nJ
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It's the most wonderful time of the year — for consumers and tech companies alike.
Farid Mheir's insight:
The trend is clear and the growth appears stable at about 16% YoY means sales will double to 200B$ by 2019.
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L’entreprise montréalaise BonLook se targue d’être la première à vendre des lunettes de prescription en ligne de façon légale au Québec. Or, le syndic de l’Ordre des optométristes du Québec (OOQ) est en train d’enquêter sur ses activités afin de déterminer si cette prétention est exacte, a a&hel
Farid Mheir's insight:
In french. Very good article to demonstrate how industries blind themselves to digital transformation. In this case the professional board of optometrists prevents the sale of prescription glasses online, stating that certain measurements are very specific and must be done by an optometrist. And the regulation was perfect in the age of physical stores, where competitors were across the street or across town. With Internet, this rule does not apply anymore. Competitors may be anywhere, in the US, Europe or India. And they are not subject to the same rules. This makes the regulation that was once created to protect the public and level the competitive playing field, is now hurting the local optometrists. And the same is true with other professional boards, pharmacists for example (it is not easy to sell prescription drugs online in Quebec, but very easy to buy prescriptions online from US or elsewhere). We need the professional boards to adapt their regulations to the new reality or face falling off the digital cliff.
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Wearable devices made for the enterprise will offer more immediate value than BYOD programs. Here's why. Via TechinBiz
Farid Mheir's insight:
Finally the media seems to have shifted their attention from personal wearables to business-led applications of those wearables - except for yesterday's coverage of Apple iWatch. This article raises a good question : will you bring you wearable to work - your NFC smartphone can replace you company badge (or badges in case of consultant like me) - or will corporation issue you a company approved Google Glass or some other device? Anyone considering the introduction of wearable technology should consider this point carefully. Say you want to introduce Google Glasses for all your field service employees so that they have access to the repair manuals and seamless hands-free communication to head-office experts for on-site support. Or you want to introduce an in-store order picking Glass solution to improve your eCommerce efficiency. Or maybe you have a use case for employee heart rate monitoring that drives a business case to reduce your insurance premiums. Short-term benefits will require you provide company issued devices - no one will buy a 1500$ Google glass today. But in the mid-term, 2 or 3 years down the road, similar or competing devices may start to appear on the consumer market. Will you design your original solution to support BYOD or mandate the use of company devices, at the risk of alienating your employees with sub-par devices or multiple devices that are incompatible with one another? Think about it, define a strategy and set a clear path towards it.
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SAN FRANCISCO, Sept 4 (Reuters) - Amazon.com Inc has begun using the U.S. Postal Service to deliver groceries ona trial basis in the San Francisco area, in a potential boostfor
Farid Mheir's insight:
This article confirms 2 things: 1- delivery is an essential component of eCommerce success but it is very difficult to execute. It requires expertise, is capital intensive and takes time to build out. Leveraging an existing service that is looking for ways to improve its balance sheet means USPS may be more flexible to accommodate Amazon than it was a few years ago.. 2- Amazon for now favours improving its delivery service - lower cost, faster turnaround - over opening physical stores. Makes perfect sense for Amazon: cracking the low-cost same-day delivery code is much more effective than opening stores (that requires real estate, employees, inventory, etc.) because it fits with Amazon online retailer pure play model. However, we can expect to see Amazon showrooms open in the future. Also see
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In this year’s Future of Retail Report, PSFK Labs’ fourth annual production of the report, we’ve brought together two interconnected themes that provide a foun…
Farid Mheir's insight:
Very strong overview of digital retail innovations. The presentation is peppered with youTube videos of presentations that are, for the most part, informative and easy to listen to.
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Taxi and private car hire service Uber has launched a grocery delivery service in the US. The Corner Store facility is available as an option via its main smartphone app and covers more than 100 items. The products are competitively priced against high street stores, and there is no delivery fee. The service is an "experiment" limited to Washington DC at this time, but it makes them the latest in a series of tech firms to move into the sector.
Farid Mheir's insight:
Weird concept (see my other posts on same day delivery). But with the right kind of SKUs and proper relationship with retailers (they prepare the orders and the Uber driver delivers during slow periods of the day), it may make sense. The trial may help figure this out. But is grocery the right SKU to target first? Shouldn't pharmacy, HABA, alcohol, make more sense? See also: - A review of same-day delivery by Google, Amazon, Instacart fails to show how it makes money via @delray http://sco.lt/7Z6OLx - Amazon’s now shipping on Sundays - will rescue US Postal Service + disrupt shipping industry? via @washingtonpost http://sco.lt/8g1601 - Same-Day Delivery not important, next-day delivery/pickup may be traditional retailer edge via @stratandbiz http://sco.lt/4wpmQT - and others on same-day delivery http://www.scoop.it/t/digital-transformation-of-businesses?q=same+day+delivery
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Farid Mheir's insight:
Nice to hear a different viewpoint, especially when it is well argumented. The post fails to convince me however that eCommerce profitability is lower but it raises some valid points regarding omni-channel. Case in point: Apple has strong stores and a very good eCommerce engine. It can work in certain instances.
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2013 Survey of Digital Technology and Internet Use shows Canadian business buy but don't sell online
Farid Mheir's insight:
This study puts numbers to facts we already knew: businesses buy online but have yet to sell online. What a shame. Also a good summary piece in La Presse+ this morning, with some good charts (in french). http://plus.lapresse.ca/screens/a869fd37-41ef-42a6-a38e-b64d95b1cd7d%7C_0.html
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Peapod, FreshDirect and Winder Farms examples of companies who’ve found the right formula for online grocery
Farid Mheir's insight:
This article has some interesting data about the size of some e-grocers (Peapod = 550M$, FreshDirect = 25000 orders per week). It claims that the return of the milkman routes, delivering pre-defined orders weekly to its customers, will provide a business model that makes the e-grocery business realistic and profitable. I mostly agree. Grocery is a regular (weekly, bi-weekly) shopping experience for most households, with repeatable products, brands and quantities. It is not an impulse buying experience, at least not for the staple products that fill our pantries and most of our fridge. For the rest, go to the store and hand-pick your vegetables, fruits, meat and bakery for that special Saturday night meal. At some point, one retailer will figure it out and make replenishment of staple products its core e-grocery offering, blowing all its competitors out of the market. Winder farms does bring an interesting spin to the e-grocery experience but Amazon Fresh appears to be the only company to have truly cracked the model at scale (ie. with many thousands of SKUs delivered on a membership with price cuts on replenishment orders).
Olivier Laborne's comment,
July 30, 2014 3:29 AM
I have always been surprised that even with the digital and the web, each continues to look only what happens on the continent. And you know that too. ;-)
So much going on in Europe and Australia for a long time on food online with different modes of operation and testing. The online food is necessarily specific to each country because of what we eat and our way of life but it is also just a commonality between all peoples. I do not agree on some points like : make impulse purchases is also possible on the online food and already working. I have many other things to say but what is written is interesting,
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Je me suis dit que ce serait une bonne idée de faire l’exercice de lister des sites de eCommerce au Québec, voire au Canada. On a l’impression de pouvoir les compter sur les doigts mais quand on s’y intéresse un peu finalement on se rend compte qu’il y en a beaucoup! J’en liste actuellement 252 (et 5 déplacés pour cause de fermeture), qui dit mieux? Vous trouvez cette liste intéressante? Tombez sur une boutique fermée? Dites-le dans les commentaires et aidez-moi à faire grandir cette liste, à me faire découvrir d’autres boutiques en ligne. Cette liste sera fréquemment mise à jour au fur et à mesure de mes découvertes.
Farid Mheir's insight:
Nice list of mostly local eCommerce online boutiques in Quebec and Canada.
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50ChartsontheFutureof MarketingandTechnology What is the future of marketing? Marketing is in transition. Technology has transformed the way we communicate, st…
Farid Mheir's insight:
Similar and with some overlap with 150 slides in 25 min #mustwatch video of @kpcb's Mary Meeker performing her Internet trends talk live at #codecon http://sco.lt/6OE7UX
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From
recode
An attempt to steal back product searches from the country's largest online retailer.
Farid Mheir's insight:
This review of same-day delivery shopping solutions from Google and Amazon sheds light into the rationale for Google to enter this new market offering. However, it fails to answer a fundamental business model question: how can you make money selling products from store shelves, especially when competing with those from Amazon's warehouses?
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Hausse du volume d’affaires. Baisse du panier moyen. Elargissement de l’offre et de la demande. Les points clés sont nombreux pour bien comprendre comment s’est comporté l’e-commerce en 2013. La Fevad publie son bilan, en voici les principaux chiffres à retenir.
Farid Mheir's insight:
For detailed infographics containing key numbers see the online PDF from FEVAD (in french). It basically confirms what we know already: eCommerce is growing and it affects all products and services.
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This chart shows how much Amazon Prime members spend on Amazon.com compared to regular customers.
Farid Mheir's insight:
When Amazon goes into grocery eCommerce and charges 299$ per year for Prime, what will be the impact on traditional retailers - Walmart, Target, Loblaws?
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Je rebondis sur le dernier article de Cédric au sujet du social commerce. Non, les internautes ne sont pas sur Facebook ou Twitter pour acheter. Je pense que nous avons suffisamment argumenté sur ce point-là pour vous en convaincre. Ceci étant dit, le processus d’achat ne se résume pas à l’acte en lui-même. L’intérêt du …
Farid Mheir's insight:
I agree that social commerce is a big question mark but this review of existing - and in some cases very recent - solutions is most appropriate (in french)
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Always good to keep watching England where Ocado is grossing 1B pound in revenues.
I wrote about Ocado in the past http://www.scoop.it/t/digital-transformation-of-businesses?q=ocado with detailed reports highlighting the company revenues, and cost structure.