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Internet Retailer - E-Retailers/Top 500 U.S. E-Retailers - Nordstrom invests heavily in e-commerce 
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Scoop.it!
How do you get more sales and repeat customers for your ecommerce business? That’s the number one question most online store owners want answered. Most of the time, it comes down to making small improvements and optimizations to your site over time. But where do you start? To give you some ideas and inspiration, we decided to take a look at Harry's, a 12-month old ecommerce business powered by $122.5M in venture capital funding. Harry's sells razors and grooming products for men and was founded by Jeffrey Raider and Andy Katz-Mayfield. Raider was one of the cofounders behind Warby Parker, the popular ecommerce service for eyeglasses founded in 2010 and currently rumored to be valued at around $500 million. Surely with all that money and experience they must be doing something right. Let's find out :)
Farid Mheir's insight:
breakdown of major components of a website that sell.
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Using Sport Chek as a pilot, marketing successes are not only helping the parent retailer catch up to competitors, but set the pace
Farid Mheir's insight:
Must read short article with great insights on how Canadian Tire bets digital using and internal team and 10 "secret" digital projects. Looking forward to the next few months to see what they are about.
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Forget the delivery drones and TV deals. Jeff Bezos' stealthy foray into the unsexy world of B2B distribution is likely his most disruptive move yet -- and it has an $8 trillion swath of the economy running scared.
Farid Mheir's insight:
Yes, makes perfect sense: is there a difference between B2C and B2B? I guess the answer is "not so much".
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‘Click and collect’ system will allow consumers to order groceries from its website, have employees pack them and then pick the goods up at the stores
Farid Mheir's insight:
No surprise in this announce by Loblaws 2 things worth highlighting, which represent clear result of the digital transformation of Loblaws:
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Wal-Mart is wasting no time in deploying its latest grocery format — a stand alone pick-up center where shoppers can drive up and retrieve their online orders and never leave their car. It’s a new format concept for Walmart U.S. who continues to up the ante for convenience in the highly competitive grocery sector.
Farid Mheir's insight:
One more sign that retail store transformation is under way and will move from anecdotal to full scale in the next months. With Walmart scale and size of its stores it is not difficult to see them convert part of their existing facilities to host drive-thru area in the back. This way you can order staples (or even benefit from automatic replenishment), then go in store to top-off what you may have missed or want to pick yourself (essential in grocery).
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Devise, implement and evolve superior omni-channel commerce capabilities to make the most of your investment.
Farid Mheir's insight:
This study by Accenture, Hybris and Forrester shows very interesting insights into the discrepancies between what customers expect from eCommerce and what retailers offer.
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Amazon Prime members can now have big boxes filled with regular-sized household items delivered at a flat rate. As the big-box retailer of the online world, it's no surprise that Amazon sees a future in big boxes. This week, Amazon launched Prime Pantry, a delivery service that allows customers to fill up a single box of non-perishable household goods and have it shipped to them at a flat rate. In a dig at stores like Costco and Walmart, where customers save by buying in bulk, Pantry users will be able to purchase items like cereal, canned soup, pet food, paper towels and detergent in "everyday sizes," but save by having them shipped in bulk. Customers can order up to 45 pounds of items, but each box, no matter the size of the shipment (it shows the percentage being filled in the shopping cart), will be delivered for $5.99. The service is only available to Amazon Prime subscribers, but the flat rate comes on top of the annual $99 membership fee (up from $79 as of April 17). While Pantry delivers to customers in the contiguous U.S. (not Hawaii or Alaska), the company's other offering in the grocery space, same day service AmazonFresh is currently accessible in three West Coast markets – Los Angeles, San Francisco and Seattle.
Farid Mheir's insight:
More signs that Amazon is targeting established retailers where it hurst: repeat business of staple products. you know, the stuff in the middle of the store, on shelves, where there is little value in picking the product yourself - a can is a can. Amazon will suck the air out of retailers for these products as its cost structure is much less than that of a retailer - no staff, low cost warehouses, high automation, no need to ship/unwrap/stock shelves. Of course there are the shipping cost and the returns but Amazon is addressing those as well. Related article: Amazon Is Now Accepting Returns Through its Lockers What can established retailers do? Roll over and let Amazon do what it wants. So far, that looks pretty much like it... Also read:
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Amazon also recently published the following job posting on its site: Amazon is growing at a faster speed than UPS and FedEx, who are responsible for shipping the majority of our packages. At this rate Amazon cannot continue to rely solely on the solutions provided through traditional logistics providers. To do so will limit our growth, increase costs and impede innovation in delivery capabilities. Last Mile is the solution to this. It is a program which is going to revolutionize how shipments are delivered to millions of customers.
Farid Mheir's insight:
It was clear when amazon started rolling out Amazon Fresh. See this post from Jan 2013: AmazonFresh set to expand? http://sco.lt/59o9Td and others on same-day delivery http://www.scoop.it/t/digital-transformation-of-businesses?q=same+day+delivery
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Shoppers spend more online after browsing through lavish print spreads.
Farid Mheir's insight:
That is why "Marketers mailed 11.9 billion catalogs in 2013". Amazing read and reminder: most people still use printed catalogs - even I do and enjoy them - and go in store to shop and view products. What's important is to make online experience seamless.
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E-commerce is eating the traditional retail industry.
Farid Mheir's insight:
A picture is worth a thousand words.
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Farid Mheir's insight:
I love to read these weekly interviews. More often than not they are about products and companies that I did not know existed but that I found super interesting. I can't read them fast enough but thought I'd share anyways. BTW, I discovered shoplocket by accident. They provide a very unique eCommerce platform where you can sell few products - just one or two will do! It addresses a real need for startups and entrepreneurs. They are also under utilized because their platform can be used to test a new idea, a new product, a new eCommerce offering, even for large retailers or brands. Oh well...
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We have updated the AWS Architecture Center with a trio of new reference architectures for e-commerce. Each reference architecture includes a detailed system overview, a detailed architectural diagram, and a list of the AWS services used in the architecture. Here's...
Farid Mheir's insight:
These reference architectures date back to early 2013 but are still valid. They provide interesting guidance for architects looking to build an eCommerce solution on top of the Amazon Web Service platform. They also provide very useful insight into eCommerce architecture on its own. Just the fact that Amazon recommends a split between front-end ( the transactional part, where customers shop, with the usage of caching and noSQL database for speed and flexibility), the checkout (which includes all pick/pack activities and the very secure payment and credit card processing) and the marketing (where very dynamic and personalized product recommendations live), should all be reasons for architects to consider a similar partition in their own architectures.
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Wal-Mart Stores Inc. has been vocal about its intention to aggressively build its online business, but there's one thing it needs to change first: Getting its own in-store shoppers to shop at Walmart.com. Just 19% of Walmart in-store shoppers shop at Walmart.com, compared to 53% of those who also buy at Amazon.com, according to a UBS report, citing Kantar Retail data.
Farid Mheir's insight:
Read the stats and ask yourself the same question in your business: how many of your customers shop online on Amazon.com? Is that percentage higher or lower than those using your own eCommerce site? If the answer is lower, then you are loosing money. If you do not have an ecommerce website, the answer is even easier to get.
André Bélanger's curator insight,
April 16, 2014 8:54 AM
Walmart n'a pas encore réussi à offrir une grande valeur ajoutée à ses clients pour sa boutique en ligne. Amazon, qui n'a pas de présence physique, reste le leader incontesté du magasin en ligne des clients de Walmart.
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Farid Mheir's insight:
Great slide deck full of useful data on Canadian eCommerce. nothing new, just more of the same: we are behind, but growing real fast.
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From
moz
Invest in building filthy rich user experience, consistently and throughout your store. That is what stores with deeper pockets (like ASOS, Zappos, and JCPenney) do to achieve better conversion rate than your store. This article will take you away from usual Search Engine Optimization stuff to where the real money lies - Conversion Rate Optimization. What you do with the visitors you bring to your website?
Farid Mheir's insight:
the infographics and details that goes with an earlier post. 91 points checklist to eCommerce conversion via @cueblocks http://sco.lt/82qXmD
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Farid Mheir's insight:
The title is very clear it seems: retailers that do not embrace eCommerce will see their revenues shrink and ultimately will become insignificant. I agree.
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Farid Mheir's insight:
Interested in eCommerce? The schedule of presentations at eCom Montreal has just come out.
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E-tailer introduces 700,000 more products in wireless accessories and musical instruments in Canada, heading off brick-and-mortar rivals
Farid Mheir's insight:
Typical reaction from an established retailer: Amazon entry into the sale of musical instruments (75000 products offered on amazon.ca) will not affect my sales. I believe he is wrong. US sales demonstrates that he is wrong. Article also brings some interesting stats
If you can read french then this post may interest you: Survivrez-vous au précipice numérique? Otherwise, read those recent posts:
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Le Québec perdrait 95 millions de dollars par année en raison du commerce en ligne transfrontalier, estime le Conseil québécois du commerce de
Farid Mheir's insight:
On se plaint ici des pertes de revenus de taxes (15% sur 1B$ = 150M$ quand même). Mais il faudrait aussi souligner que c'est 1B$ de ventes perdues par nos marchands...
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Farid Mheir's insight:
We were not pioneers but freaking early bird techno geeks on the bleeding edge!
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Farid Mheir's insight:
No surprise here: Canadian retailers online lag compared to US counterpart. Nevertheless very good list that opens eye as to what is working and what is not.
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Les pluies et inondations de février ont incité les Britanniques à se tourner plus que jamais vers l'achat en ligne. Dans l'ameublement, le tiers des ventes se fait désormais sur Internet.
Farid Mheir's insight:
Britain is ahead of the maturity curve in its use of the Internet, eCommerce in particular. They have embraced online grocery shopping more than any other country. The eCommerce spike in Feb due to climate conditions may provide a good view into the future: when eCommerce is available, then it really does become an option when it is difficult to go to the physical store. We see this every year at christmas where people now prefer to shop online rather than go and wait in overcrowded stores...
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Download the 2014 PCI Report from Verizon for the latest on data
Farid Mheir's insight:
PCI-DSS is an essential international standard that verifies that merchants and service providers are appropriately protecting credit card data. Easy to implement, it remains mind blowing how companies can fail to fully comply. Essential reading for anyone in the ecommerce field.
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The payments industry has a new billion dollar company. Online payments company Stripe is announcing more than $80 million in Series C funding, at a $1.75..
Farid Mheir's insight:
You know of paypal, right? Well Stripe is another amazingly simple payment solution for eCommerce sites that is attracting a lot of attention. You should know about them too.
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Curated by Farid Mheir
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