Digital Delights

Our crucial tool for learning and development is the decision-maker process. It’s based on a set of basic assumptions about our people: that they’re unique, creative thinkers who like a challenge, want to contribute and are able to learn. But it’s got one more assumption: they’re also fallible. That’s true of everyone in the organization, both leaders and team members. Just because you’re on top doesn’t mean you can’t make mistakes. And in the decision-maker model, leaders still lead. Here’s what it looks like:

• The leader chooses someone to make a key decision.
• The decision-maker seeks advice — including from the leader — to gather information.
• The final decision is made not by the leader, but by the chosen decision-maker.