Digest...
Integration and customer profiling are the biggest roadblocks to digital marketing success according to a new study called “The Contemporary CMO’s Toolkit 2.0” by 451 Research which casts a contrarian eye over a sector otherwise known for its gimlet eyed view of progress.
Almost 70 per cent of those they surveyed say digital marketing is importance, but only 18 per cent are actually utilizing digital marketing systems according to the study.
Among the key findings of the report:
-For digital marketing to be successful, it needs to be successfully integrated with sales and customer service operations. It needs to offer customers a consistent and holistic experience.
-Integration with sales and customer service operations is rare in larger organizations (where digital marketing adoption rates are consistently higher), and there is typically a poor overall customer experience and lack of a unified strategy regarding customer service and sales.
-Vendors of newer digital marketing technologies based on social media and advanced analytics should lower expectations based on buying patterns in 2014. Most buyers are still focusing most of their digital marketing efforts on email campaign management.
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