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The golden era of AI is here. But how can organizations best harness the technology and integrate it seamlessly into their CRM? This MIT report explores the next-gen powers of AI for CRM. Download the whitepaper for a deep dive on how Salesforce Platform, embedded with Einstein, turns customer data into predictive insights to deliver the most personalized, intelligent experiences for both customers and employees. 
Ronny Maiko Sevilla Fernandez's curator insight,
March 13, 2019 10:00 PM
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Cutting-edge technology gives a glimpse into the future of how things will get made, and what manufacturers must do to stay relevant.
Farid Mheir's insight:
WHY IT MATTERS: factories are being transformed by digital at a rapid pace and this paper provides insights into that transformation, including how technologies are being deployed today.
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Disruptive technologies are transforming all end-to-end steps in production and business models in most sectors of the economy. The products that consumers demand, factory processes and footprints, and the management of global supply chains are being re-shaped to an unprecedented degree and at unprecedented pace. Industry leaders who were consulted believe that new technological solutions heralded by the Fourth Industrial Revolution – such as advanced robotics, autonomous systems and additive manufacturing – will revolutionize traditional ways of creating value. As the costs of deploying technology continue to fall, international differentials in labour costs will no longer be a decisive factor in choosing the location of production. The resulting greater spatial and temporal flexibility brought about by technology will bring locations of production and sale closer together, and drive major changes in the design of future value and supply chains. These trends will change the shape and form of globalization, and thereby impact the trajectory of goods. Regional and local flows will become more important, to the detriment of intercontinental trade.
Farid Mheir's insight:
WHY IT MATTERS: the world economic forum keeps putting out great reports on the impact of digital transformation. I love the illustrations, great summary of key trends and their adoption. Must read.
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The most anticipated slide deck of the year is here. Key takeaways:
Farid Mheir's insight:
WHY THIS IS IMPORTANT This is an annual bag of goodies. Highlight #1: retail stores are closing at record pace while Amazon opens stores. This is such a huge trend because it transforms stores from a mini-warehouse into something else: a destination for experience, service, and training. Think Apple store with the highest sales per square foot, genius bar, classes and a showroom. Amazon has pushed its Amazon GO, no lines, no registers concept and it is rolling it out slowly. This is just the beginning...
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Curated by Farid Mheir
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WHY IT MATTERS: this report presents some interesting use case where AI and Big Data are leveraged to automate and extend marketing capabilities for well known retailers and manufacturers.