WHY IT MATTERS: Digital Transformation

The physical world will become machine-readable, clickable, & searchable. There will be new interfaces & new ways to navigate & create content. We will create new lexicons and even new architectures for our digital selves and the digital world around us. What could a day in the metaverse look like? What if interacting with our digital assistants and virtual life could be more streamlined, productive and even fun? For many tasks, smartphones are bulky. They don’t allow us to work with both hands. They’re awkward as mirrors to the augmented world. AR glasses offer a different solution, one where the digital and physical come together in a streamlined approach.

I’m typing this in my sweatpants, in my living room, because our offices have been closed since mid-March as a result of the Covid-19 pandemic. My internet goes out approximately twice a day. I exercise in the same space in which I answer emails and Slack messages. I sort of mentally crumple up my day as I move from the living room to the kitchen for dinner. I am just a small part of an accidental grand experiment: Do knowledge workers really need the office?

There is great potential business value in a variety of retail use cases, many of which work in tandem to achieve a seamless, multi-channel multi-device customer experience, including:

• Personalized suggestions and recommendations
• Trend prediction
• Customer churn prevention
• Targeted discounts and advertising
• Stock optimization
• Consumer session tracking
• and more

The current reshaping of the customer engagement center (CEC) market is characteristic of the consolidation of the customer service technology market. Customer service and support organizations must deliver consistent, effortless, intelligent and personalized customer service to their customers. The ability to orchestrate customer requests with assisted service, as well as with self-service, is one of the four pillars of great customer service within a leading customer service and support operation.

D2C brands can scale tremendously fast by capitalizing on
technology, shifts in consumer buying patterns and behaviors,
social engagement, and the experience economy.
D2C industry trailblazers have mastered the art of storytelling,
experiential in-store testing and showrooming, consumer
engagement, and creative digital advertising.
Once you have established a sound D2C operation, you should
build a holistic Amazon strategy to generate incremental
product exposure, demand, sales, and profits.

Strategic and organizational factors are what separate successful big-company innovators from the rest of the field.

We mapped the retail pharmacy ecosystem in the US and identified opportunities new players are leveraging to challenge incumbents. We'll discuss three trends that already have an impact.

1. Direct to consumer models address convenience and frictionless customer experiences
2. Cash for care models address the need for cost reduction
3. End to end data integration addresses the need to measure health-based outcomes and offer more personalized services

Leverage the data and insights in our State of Corporate Innovation Report to support making the case for innovation management as a core competency.

The report is based on an analysis of aggregate and anonymous data via Adobe Analytics. The DEI is powered by Adobe Analytics, which analyzes 1 trillion visits to retail sites and over 100 million SKUs. Adobe Analytics measures transactions at 80 of the top 100** retailers on the web in the U.S. Companion research based on a survey of 1,000 U.S. consumers (18 years or older) fielded between June 30th through July 6, 2020.

The last few weeks, I've been spending my days helping victims recover from ransomware attacks. When doing this, restoration is the number one priority, and the motto becomes "as fast as you can". There have been some challenges along the way, and some "shocking" reveals when working with criminal software when expecting it to unlock your files. Here are some of the following use cases that Unit 221B encountered and the workarounds we applied to get a successful restoration.

As retailers spar to offer a better online shopping experience, micro-fulfillment technology could deliver a faster service for customers while boosting profits for retailers.

If you’re feeling whiplash, it might be the ten years forward we just jumped in 90 days’ time.

The food delivery ecosystem suffers from a lack of differentiation, compounded by an opaque and confusing web of markups and fees.

How do companies like Amazon and Apple consistently make game-changing products? Here are 10 types of innovation, and the tactics that lead to big breakthroughs.

In this guide we take you through 10 different types of website personalisation guaranteed to improve conversion rates and increase revenues.

Here are my top six trends:

1-Niche Rich: Continued Customer Segmentation Refinement

2-Digital Meets Physical: Balancing Convenience and Connection

3-Sustainability: Casting a Very Long Shadow

4-New Formats: The Next Marketplaces, More DTC Brands

5-The Linchpin: Data and Technology

6-Mall Fall: Department Store Degradation and Mall Seizure

Telehealth has helped expand access to care for patients restricted from seeing their doctors. Actions taken today will determine if its full potential is realized after the crisis is over.

MIT Sloan has developed, validated and applied a new framework called the “innovation radar.” This tool presents and relates all of the dimensions through which a firm can look for opportunities to innovate. Much like a map, the innovation radar consists of four key dimensions that serve as business anchors: (1) the offerings a company creates, (2) the customers it serves, (3) the processes it employs and (4) the points of presence it uses to take its offerings to market. Between these four anchors, we embed eight other dimensions of the business system that can serve as avenues of pursuit. Thus, the innovation radar contains a total of 12 key dimensions.

Organizations should first consider how the behind-the-scenes logistics of their “Full Service 2.0” offering will be best facilitated by advances in technology. Ride-sharing services could provide a chauffeur-like experience by modifying their algorithms to allow a user to request trips with the same driver instead of the first available car. Hotels may accelerate the introduction of robots to handle room deliveries or other in-room services in a socially distant manner. Technology gives organizations new options to address the previously high costs of high-touch, full-service models or the uncertainties around service and delivery times that turned away consumers from these services.

Read this report from Gartner to learn

• How the shift to more dynamic, augmented analytics will result in the decline of the predefined dashboard
• How augmented analytics is changing how less skilled users find insights and interact with data
• Why business agility enabled by the cloud is more critical now than ever
• Non-technology trends that are critical to success

La numérisation de la TPS et de la TVQ en utilisant les technologies de traçabilité permettrait de connaître l’origine détaillée des produits et des services et les technologies des registres distribués décentralisés (Blockchain) permettraient de certifier le pourcentage de contenu local. La numérisation de ces deux taxes serait par conséquent un excellent moyen pour bâtir l’infrastructure technologique du Panier Bleu.

The pandemic has laid bare the broken business model for online grocery shopping and created new urgency for grocers to fix it, a Bain report said.