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One of the questions I see and hear quite often, is, "can Shopify be a marketplace? Like Etsy or Amazon? I want my sellers to have their own controls". So what exactly is the problem here? Shopify is great for eCommerce. Why can't we just hit an Easy button and make it be a marketplace, too, voila?? 
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The Marketplace Maturity Model SM (MMM) is an industry-first model for Ecommerce operators to providing a reliable guide for implementing or iterating an online marketplace.
Farid Mheirs insight:
WHY IT MATTERS: looks like marketplaces have become a "thing" and merit their own maturity model. Given inherent complexity I guess this is warranted. Plus McFadyen are most experienced, they should know.
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The Marketplace Suite Spot report evaluates the top technologies businesses can use to create, launch, and grow an online marketplace property.
Farid Mheirs insight:
WHY IT MATTERS: marketplaces are the next step in eCommerce, as retailers realize that technology is not the issue anymore. Expect hundreds of marketplaces to show up on your radar in the coming years, further splitting the market in multiple zones. Retailers will have to revert back to the old maxim: location, location, location!
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Amazon has quietly launched a new augmented reality application that works with QR codes on the company’s shipping boxes to create “interactive, shareable” AR experiences. Called simply “Amazon Augmented Reality,” the retailer describes the app as a “fun way to reuse your Amazon boxes until you’re ready to drop them in the recycling bin.”
Farid Mheirs insight:
WHY IT MATTERS: 2 elements we can highlight from this announcement. 1- AR is often a marketing gimmick with no real purpose. Why would you download install and use this app? Same goes for most AR apps out there... 2- eCommerce has a major downside from a sustainability standpoint because of transport, returns, over packaging, plastics, etc. As volume grows this must be addressed. This AR app will not help in any way. Unfortunately...
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Learn what circular impact means and how you can measure it for your business! It's important to translate your strategy into tangible KPIs and measurable targets.
Farid Mheirs insight:
WHY IT MATTERS: a beautiful illustration of the circular economy and the multiple options to consider before the landfill.
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Ecommerce returns can make or break your business. See the latest stats on ecommerce returns, return policy examples, and a return policy template.
Farid Mheirs insight:
WHY IT MATTERS: returned products are a big deal for retailers because they a financial and logistical nightmare. As reported in a previous post, some retailers don't bother restocking and send returned products to the landfill, creating a real ecological issue. But there are ways to reduce returns. This post provides some of them.
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Since former BCG consultant Clayton Christensen first used the term "disruptive innovation" in 1995, nimble startups have challenged incumbents in every field from music to manufacturing. Now, a tectonic disruption is hitting management consulting just as it has hit many other industries.
Farid Mheirs insight:
WHY IT MATTERS: this report presents the case for the disruption of consulting by small firms like mine as it is enabled by digital technologies. Fascinating read.
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Best practices for all-remote organizations
Farid Mheirs insight:
WHY IT MATTERS: this well-researched article highlights the PROs & CONs of work from anywhere - WFA - and provides best practices from large companies that have done this at scale (1300 WFA employees at GitHub). A reference for us all in digital transformation and also a showcase for the real impact of our work: large cities may struggle to attract people versus small towns that have lower cost of living and little traffic, countries may find that work visas need to be adapted to limit remote workers (how to do that), etc. All in all, it may be the biggest transformation that digital brings: a societal change. Who knows...
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People have been training A.I. to write movie scripts for years, but this one is different. It showcases just how far A.I. creativity has come.
Farid Mheirs insight:
WHY IT MATTERS: GPT-3 is one of the most advanced text generation neural network out there. This movie is based on a script generated by this technology. It begs to wonder: where would you apply this technology in your company? Generating blog posts variations to bring traffic to your site? Summarizing memos and other internal communications? Creating customer interactions for customer support to train against? Generating fake posts and negative reviews on your competitor Amazon store? Already these are possible and should make us all wonder when we read something: is it real, or is it GPT-3?... ;-)
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McKinsey has been conducting an in-depth diagnostic survey of 150 companies around the world. By evaluating 18 practices related to digital strategy, capabilities, and culture, we have developed a single, simple metric for the digital maturity of a company—what might be called its Digital Quotient, or DQ. This survey reveals a wide range of digital performance in today’s big corporations (exhibit).
Farid Mheirs insight:
WHY IT MATTERS: I wrote about this when it came out and it feels like the McKinsey Digital Quotient remains as meaningful today as it was 5 years ago. The DQ helps identify the criteria for digital transformation and visualize if your company is above or below average... See criteria and more here: www.mckinsey.com/featured-insights/digital-disruption/raise-your-digital-quotient
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ThirdEye's Thermal Camera Can Help First Responders Detect Elevated Body Temperatures In Patients Infected With COVID-19 and Other Viruses Like Influenza.
Farid Mheirs insight:
WHY IT MATTERS: augmented reality glasses will really be useful when they incorporate sensors that give you superhuman capabilities. Here these AR glasses equipped with thermosensors enable professionals to measure temperature at a distance, giving medical professionals, first respondents, tools to manage covid crisis. Watch the video to get a feel for what's possible https://www.youtube.com/watch?v=TjWjX4R0kak
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Estonia has digitized 99 percent of its public services and persistently achieves one of the highest ratings of trust in government in the EU.
Farid Mheirs insight:
WHY IT MATTERS: the article summarizes quite well what is possible when a whole country commits to a digital transformation. Note they've been at it since 1997, almost 30 years and they've had to make hard choices (not use a free analog phone system). Can covid crisis provide us with an incentive to do the same on healthcare, retail and government?
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A road map towards becoming a digital-first organization.
Farid Mheirs insight:
WHY IT MATTERS: this maturity may be overly simplistic but the plan is sound. Start with exploration, proof-of-concepts, prototypes, etc. Then move on the unification of processes to finalize with transformation!
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The industry’s largest-ever survey of CMS users reveals which technology drives greater business results.
Farid Mheirs insight:
WHY IT MATTERS: sharing content across different websites, eCommerce, in-store displays and new devices (ie. Alexa, siri) is difficult. This survey provides insights into the reasons why sharing is difficult. Be aware this is biased towards headless CMS, but the conclusions appear valid IMHO.
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Large enterprises needing to pivot quickly and push innovation to the edges may be encumbered by heavy management and control structures. However, internal talent marketplaces have the potential to change that. They establish trust through feedback mechanisms. They allow for worker-led innovation and help workers take full control of their careers. They enable much better and more granular tracking of the skills, competencies, knowledge and interest of individual workers. This, in turn, will give enterprises a much better view of their workforce and improve workforce planning. Internal talent marketplaces will help bring about leaner, more agile and more adaptable organizations.
Farid Mheirs insight:
WHY IT MATTERS: this report is a great summary of the digital technologies that can support the remote workers as part of digital transformation of businesses.
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Gartner's Emerging Technology Roadmap provides a peer-based view of how organizations plan to adopt technologies over a 12- to a 24-month time period. CIOs and IT leaders at midsize enterprises can use this infographic to benchmark their adoption plans with their peers and to review key adoption trends. Analysis of this year’s adoption plans revealed seven key trends across three themes — remote work, productivity and operations.
Farid Mheirs insight:
WHY IT MATTERS: I like visuals like these to play a game with my CIO colleagues. It goes like this: 1- print the chart in B&W 2- have CIO circle which technologies they have deployed in their organization 3- show the diagram in color and spot 3.1- the red dots they have circled 3.2- the green dots they hav *not* circled 4- guess how much time and $$ you need to align to the chart 5- have a chat about enterprise architecture and digital strategic planning ;-) Enjoy the game!
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The goggles could let handlers direct their dogs from a safe distance, the army says.
Farid Mheirs insight:
WHY IT MATTERS: augmented reality is looking for good use cases to make it a reality. Is this one of them?
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A presentation of several novel ways to visualize 25 years of the Gartner Hype Cycle. The goal is to demonstrate how one's understanding of complex information can benefit greatly from viewing the data from a fresh perspective. The Hype Cycle journey of Virtual Reality is explored in greater detail and is illuminated by moments in the video creator's own personal journey through three decades of working on cutting edge VR research including close to a quarter century of using VR for theme park design and movie production.
Farid Mheirs insight:
WHY IT MATTERS: amazing video that combines 25 years of Gartner hype cycles to show trends and insights about the evolution of digital technologies in recent years.
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Read the 2020 State of the API report. Discover insights from more than 13,500 API industry professionals and experts.
Farid Mheirs insight:
WHY IT MATTERS: Application Programming Interfaces or APIs are the basic tools of software developers to easily develop and integrate their solutions with others. This annual report is of course biased to postman but does provide a good overview of the industry.
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It’s safe to say that online shoppers like the promise of easy — and even better, free — returns. But it may surprise consumers to learn what can actually happen to all those unwanted items.
Farid Mheirs insight:
WHY IT MATTERS: think about it before you make holiday purchase on Amazon or elsewhere: if you return the product it may find its way in the landfill (some 30-40% of all clothing is returned). Just so you know...
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Help your small business prepare for the holiday season with tools from Google.
Farid Mheirs insight:
WHY IT MATTERS: Google has a number of tools and solutions to help small retailers appear in google maps, google search, google shopping and other areas where customers go when they search for products. Direct link to the solution: smallbusiness.withgoogle.com/holiday
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At the top of most organizations' priority lists right now is how to keep their workers productive and engaged. Except for in-person businesses and essential workers, the workforce has largely been physically disbanded until the pandemic comes to an end, one way or another. In unprecedented fashion, technology has suddenly become one of the single…
Farid Mheirs insight:
WHY IT MATTERS: this article shows collaboration best practice and offers useful visuals to understand the perfect use of the collaboration tools out there.
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Recent retail insights on the Canadian consumer journey shows Canadian consumers are thinking about efficient ways to shop and plan their purchases.
Farid Mheirs insight:
WHY IT MATTERS: Google research shows that customers go online to plan their in-store trips as covid wave#2 is among us. The need for omnichannel strategy and execution is more important than ever.
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In this presentation, you'll learn the methodology for deploying in-store shopper analytics software, understanding the metrics that matter most, how to use these metrics effectively, and the teams or roles that should be responsible for it.
Farid Mheirs insight:
WHY IT MATTERS: to make stores relevant in a world that moves to eCommerce, this report is full of useful insights to improve in-store marketing via technology and analytics.
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Common misconceptions about cloud are holding companies back from capturing the full benefits available.
Farid Mheirs insight:
WHY IT MATTERS: I wonder if anyone still believes in those myths? Read if any of those sound true.
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Curated by Farid Mheir
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WHY IT MATTERS: shopify as a marketplace is question I've been asking for months (or any other eCom solution). After all, once you build your own eCommerce website on Shopify, all the components are in place to create a marketplace: products, categories, inventory, etc. After all, a marketplace is nothing more than a superset, a combination of all those individual shops?
Well, not really. A marketplace is more than a collection of products. It is a destination that provides a single user account, consolidated shipping and delivery, a single destination to resolve customer issues. It is a service, not a technology.
Thus, even though Shopify has the *technology* to build a marketplace, it does not (yet?) have the infrastructure to provide the *service* that a marketplace requires.