CSPs are integrated platforms that provide content-focused services, repositories, APIs, solutions and business processing tools to support digital business and transformation. Typical CSP use cases include document management, back-office processes, business process applications, records management and team productivity. A CSP has its own repository. CSP services and data may also integrate with external, non-native repositories and applications through prebuilt connectors, API
development or prepackaged integrations. CSPs have web, desktop and mobile app interfaces that let users navigate through and work with the different content services. The platforms may also offer prebuilt solutions for vertical and horizontal content processes such as case management, legal matter management, contract management and many more. CSPs are available on-premises, as hosted services, in the cloud (SaaS and/or PaaS) or in hybrid architectures that combine cloud and on-premises storage and/or services.
WHY IT MATTERS: I agree that hybrid collaboration, ransomware & automation are 2022 priorities for CIOs but feel that energy & blockchain may not be very high the priority list of most CIOs outside of government.