Analyzing data gleaned from 40,000 shoppers, the Retail CX Insights report (the companion publication to our Retail CX Rankings) helps you understand the most important customer experience trends in retail, including:
How top-scoring brands learn to calibrate with customers
What the new customer journey reveals about technology and personalization trends
How brands like Apple, Tractor Supply, and Williams Sonoma are winning on CX
Why flexible fulfillment is changing buyer expectations
WHY IT MATTERS:Â this appears to be a trend in web design, the use of programmatic (sometimes AI more often just plan code) to create page design components. With the growth of nocode solutions like webflow, this is an important way to make web design more affordable, easy and fast.