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Successful companies are meeting this challenge by taking a “customer-back” perspective. Based on a clear understanding of the skills, behaviors, and mindsets the organization requires, these companies identify capability gaps and improvement opportunities across their workforce. Then, instead of offering “one size fits all” training, they design their capability programs based on detailed analysis of the needs of individual learners—while instilling a culture that fosters learning throughout the organization. That involves the application of a few powerful principles.
WHY IT MATTERS: yes, we need more T-shaped employees - at least as far as training and skills are concerned. A very good paper from mckinsey on the breadth vs depth of knowledge and the need to provide individualized training programs for your employees.