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Amazon has been able to scale indefinitely because it treats every product as an interchangeable packet, and doesn’t need to know what they are, only what they weigh. But if it doesn’t know what it sells, that’s only half a retailer. And what would happen if it could change that? 
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Is this what our world is going to be like post the Covid-19 pandemic?
Farid Mheir's insight:
WHY IT MATTERS: this is old news but a new picture that shows what it looks like when you track your delivery in China. The image is from March 2021 even though the article is from 2020. So it seems to remain after a year. Not sure when it will be part of the UBER app... ;-)
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When Commander detects that something in the road ahead cannot be handled by itself, it gracefully transitions control to Telessist, our novel remote assistance technology. Telessist enables our robotaxi service to scale quicker, safely driving riders through any scenario that the world can throw at us.
Farid Mheir's insight:
WHY IT MATTERS: a very interesting article about a robot taxi system, how it works and its limitations. Fun read to understand what is possible and what is not in self driving tech today. This is important because many of digital transformation use case depend on this for profitability (for example eCommerce delivery cost should reduce drastically when this available).
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Micro-fulfillment technology could deliver a faster service for customers while boosting profits for retailers. Read more in this report.
Farid Mheir's insight:
WHY IT MATTERS: last mile delivery is the Achille's heal of eCommerce. This report provides a great overview of the micro-fulfillment solutions out there.
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GCL vous propose un petit webinaire d'une heure sur les meilleures pratiques a adopter sur l'organisation de vos opérations logistique ecom.
Farid Mheir's insight:
WHY IT MATTERS: one of the best webinar on eCommerce fulfillment out there - in french!
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A leading Canadian grocer will pilot automated fulfillment of its buy-online-pickup-in-store (BOPIS) offering. Loblaw Inc. is building an automated picking facility to support its PC Express BOPIS service. Leveraging a hyperlocal fulfillment solution from Takeoff Technologies that functions in compact vertical spaces, Loblaw will launch the 12,000-sq.-ft. facility inside one of its GTA Real Canadian superstores in 2020.
Farid Mheir's insight:
WHY IT MATTERS: order fulfillment and delivery is the last remaining hurdle to eCommerce. Loblaws in Canada will pilot a micro-fulfillment solution from TakeOff that impressed me last year at Shoptalk. In short, they create an automated back-store where eCommerce orders are prepared with a huge amount of automation. The question remains whether the economics is better for micro-fulfillment or if centralized warehouse fulfillment with hub-and-spoke delivery is better suited for high volume / low margin eCommerce that grocery is about. Thus this "test" by Loblaws. Note that Sobeys has decided in favor of more centralized ocado-driven automated warehouse and Metro remains with the more traditional decentralized (and manual) store-based pick-pack-deliver process. Given the low volume of orders for online grocery in Canada I remain partisan of a store-based manual approach but the economics I got from TakeOff was promising. Below additional links if you want to read more about takeoff and ocado.
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Amazon’s business model for the device is to make deliveries within 7.5 miles (12 kilometers) from a company warehouse and to reach customers within 30 minutes. It can carry packages weighing as much as five pounds. More than 80% of packages sold by the retail behemoth are within that weight limit, Kimchi said.
Farid Mheir's insight:
WHY IT MATTERS: the final frontier in eCommerce is delivery to the home - the "last mile". Retailers have been great at solving technical issues around selling online and fulfilling orders cost effectively in large warehouses. Delivery remains plagued with slow and costly solutions that have not much changed since the FarWest postal delivery by horse-drawn carriage (think about it). This must change and we must apply automation, robotics and other tech to improve that and make it so that any retailer can send a parcel in few hours for as little as the cost of gas/electricity to get the parcel to the customer...
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The Warehouse est le premier entrepôt destiné aux startups pour créer la supply chain du futur. Créé par Cdiscount, ce lieu d’innovation propose un programme d’accompagnement de 6 mois, alliant à la fois du mentoring pour challenger la stratégie des startups, mais également des ateliers de codesign avec les utilisateurs experts de leur métier, afin de contextualiser les solutions logistiques des startups sélectionnées.
Farid Mheir's insight:
WHY IT MATTERS: we all say companies must innovate but often they struggle because of internal operational constraints - after all they have a business to run and cannot disrupt their operations to try things out. That is why such an experiment by CDiscount is so important: they have created both a *place* where startups can do their things and a *process* for them not worry if they break something. Can't wait to see the results of that - but I guess it can only be positive, how can it not be?
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Unleash the bots! Automation has emerged as a critical issue in the US following a 2016 election that focused largely on jobs and plans to save them. Though a significant amount of attention has been directed towards autonomous driving as a potential job killer, specifically for long-haul trucking, delivery robots appear poised to go mainstream much sooner.
Farid Mheir's insight:
WHY THIS IS IMPORTANT We think of robots as fixed machines that assemble cars. However, with the advances in autonomous driving we may see an explosion of delivery robots. We have seen experiments with the use of drones to deliver products (Amazon and others) and now we are seeing self driving robots appear on the streets as it is much easier to get permits for those than it is for flying objects that can crash and hurt people. This is important because delivery remains the Achille's heel of eCommerce (slow, expensive): whoever cracks this problem and comes up with a low cost and economical solution will make a killing.
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Curated by Farid Mheir
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WHY IT MATTERS: je mets mon commentaire en français parce qu'il s'adresse spécifiquement aux amis du panier bleu. L'article de Ben Evans soulève une question importante et fait la démonstration que non, Amazon ne sait pas. Et que pour Amazon, pour l'instant, peu importe. Mais pour le panier bleu et sa place de marché, le marchandisage et la curation de contenu sera importante. Essentielle même. Et qu'elle sera peut-être le différentiateur et la clé du succès. Le panier bleu ne gagnera pas en créant une place de marché mais en réglant les enjeux des commerçants (coûts élevé des cartes de crédit, logistique, livraison, retours et publicité) et en offrant aux consommateurs une destination pour trouver des commerces et des produits québécois.
En gros, il faut régler les problèmes du commerce de détail, et la technologie ne résoudra pas tous les problèmes à court terme...