McDonald’s Drive-Thrus are a baseline for the entire industry and seeing them install LCDs that basically blow up and fail totally is something everyone wants to understand.
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WHY IT MATTERS: Digital Transformation
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Curated by
Farid Mheir
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How I Burned 10 Million Dollars So You Don’t Have To. In February, my startup (Twenty20) employed 35 people. We had a board-approved plan to scale to 85 by the end of the year. As of July, we were at 55, and well on our way. Now, four months later, our team size is 12.
Farid Mheir's insight:
WHY THIS IS IMPORTANT I love those stories because they are real-life, pragmatic, and reflect the reality of startups. Should be true not only for startups but intrapreneurs and small groups that burst into life in larger organizations. Lesson to learn: don't grow until you know your business model. Also: self-service is good. Must read to give you confidence, hope and also scare you a little. 
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Maths ability will get you furthest, says Harvard's Davis Deming. As long as you've got the social skills to go with it. Could a robot do your job? Millions of people who didn’t see automation coming will soon find out the painful way. The answer is a resounding yes. The World Economic Forum’s Future of Jobs study predicts that 5 million jobs will be lost before 2020 as artificial intelligence, robotics, nanotechnology and other socio-economic factors replace the need for human workers.
Farid Mheir's insight:
One important stat from The Future of Jobs report is that the top trend that will drive change in work is new technology and innovation.
WHY THIS IS IMPORTANT All jobs will be affected by technology and thus every good digital transformation should include the human disruption and its impact on current and future employees. Too often, we implement digital change and fail to consider people impact. Look at UBER taxis: their model is to plow ahead and disrupt the market but they have failed to accompany the taxi drivers that are impacted. Because of it they are facing huge head winds from governments and established corporations. On the other hand, Teo Taxi (Montreal-based) has recognized the people impact and embraced human transformation of the cab drivers which results in much better relationships and less confrontation. Same technology, same process, different human approach.
Gonzalo Moreno's curator insight,
December 9, 2016 5:06 AM
TASK Management vs. PEOPLE Management, a superclassic...
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Curated by Farid Mheir
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WHY IT MATTERS: found this example of displays that fail at McDonalds drive-thrus. It highlights the fact that digital transformation often means deploying new hardware in places where there not in the past. And that creates a huge number of issues in terms of design, maintenance, operations, etc. Very often not a big deal is planned but very much a big deal if not accounted for in the beginning. So think about cooling, electricity availability, repairs, software version updates, security, content upload, etc.