WHY IT MATTERS: Digital Transformation

Virage numérique : l’économie québécoise est-elle dans le coup?
À l’aube de 2022, nous vous offrons un regard prospectif sur des changements et défis à venir pour les entreprises et la société québécoises.

As B2B buyers become more digitally savvy, they prefer less human interaction and expect more from their digital interaction. COVID-19 has accelerated this expectation. B2B buyers expect a similar shopping experience to B2C buyers. This means B2B buyers expect the digital commerce platform to understand them and anticipate their needs as a sales representative might do. They expect better tools for researching and comparing products. They want to engage with organizations digitally without having to resort to a call or email to get a quick response and a good deal.

A hype free guide to an all channel approach to selling your brand direct to consumer.

Learn what circular impact means and how you can measure it for your business! It's important to translate your strategy into tangible KPIs and measurable targets.

At an early stage, apparel was identified as the starting point for Xunxi – a sector in which the lengthy production cycles and high inventory levels have long been a problem for small and large players alike. Powered by new technologies such as real-time resourcing, process and cost planning, automated in-house logistics and Xunxi’s manufacturing operating system, the factory is able to produce small-batch orders at reasonable costs and with shorter delivery times, consequently increasing manufacturing efficiency from 25% to an average of 55%.

D2C brands can scale tremendously fast by capitalizing on
technology, shifts in consumer buying patterns and behaviors,
social engagement, and the experience economy.
D2C industry trailblazers have mastered the art of storytelling,
experiential in-store testing and showrooming, consumer
engagement, and creative digital advertising.
Once you have established a sound D2C operation, you should
build a holistic Amazon strategy to generate incremental
product exposure, demand, sales, and profits.

The coronavirus outbreak will continue to propel funding, acquisitions, partnerships, and experimentation by brands and retailers as they are forced to grapple with global supply challenges posed by our increasingly interdependent world.

Regardless of the coronavirus’s impact on the global economy, we will surely face a similar situation in the future; brands, retailers, and their supply chains will need to be prepared.

The golden era of AI is here. But how can organizations best harness the technology and integrate it seamlessly into their CRM? This MIT report explores the next-gen powers of AI for CRM. Download the whitepaper for a deep dive on how Salesforce Platform, embedded with Einstein, turns customer data into predictive insights to deliver the most personalized, intelligent experiences for both customers and employees.

As digital technology erodes profit and revenue growth, why aren’t companies responding with bold strategies?

Many of the companies I work with are undergoing some form of a “Digital Transformation” to ensure they stay competitive and relevant into the future. These big, transformational changes are very hard and require far more than an investment in new technologies. They require a clear and solid strategy for how technology can be used to transform the business and provide better customer experiences, a culture that embraces change and collaborates heavily, and the technology capabilities to execute the strategy quickly and efficiently. Otherwise, these digital transformation initiatives will end up just like the failed ERP projects of the past we’ve all heard about or been a part of.

Innovation is critical for established companies to stay relevant in the face of disruption. Here's our list of corporate innovation labs.

In the 2018 Digital Business Report, MIT SMR and Deloitte find that digitally maturing organizations encourage distributed leadership and a healthy appetite for experimentation.

Blockchain disruptive nature is derived from its ability to transform almost any process, from basic documentation to settling complex contracts across geographies.

A lot of the work that goes into making a t-shirt or a pair of jeans has been automated, except for cutting and sewing. Now machines are taking over one of these last surviving manual jobs, which humans have performed for hundreds of years.

Augmented reality technologies promise to transform how we learn, make decisions, and interact with the physical world. In this package we explain what AR is, how its applications are evolving, and why it’s so important.

What AI can — and cannot — do for your organization.

An Amazon team at Lab126, a research center based in San Francisco, has developed an algorithm that learns about a particular style of fashion from images, and can then generate new items in similar styles from scratch—essentially, a simple AI fashion designer. The approach is crude and hardly ready for Project Runway, but it hints at the possibilities.

The CB Insights artificial intelligence deals tracker looks at top AI deals across industries.

The most anticipated slide deck of the year is here. Key takeaways:

• Global smartphone growth is slowing: Smartphone shipments grew 3 percent year over year last year, versus 10 percent the year before. This is in addition to continued slowing internet growth, which Meeker discussed last year.
• Voice is beginning to replace typing in online queries. Twenty percent of mobile queries were made via voice in 2016, while accuracy is now about 95 percent.
• In 10 years, Netflix went from 0 to more than 30 percent of home entertainment revenue in the U.S. This is happening while TV viewership continues to decline.
• Entrepreneurs are often fans of gaming, Meeker said, quoting Elon Musk, Reid Hoffman and Mark Zuckerberg. Global interactive gaming is becoming mainstream, with 2.6 billion gamers in 2017 versus 100 million in 1995. Global gaming revenue is estimated to be around $100 billion in 2016, and China is now the top market for interactive gaming.
• China remains a fascinating market, with huge growth in mobile services and payments and services like on-demand bike sharing. (More here: The highlights of Meeker's China slides.)
• While internet growth is slowing globally, that’s not the case in India, the fastest growing large economy. The number of internet users in India grew more than 28 percent in 2016. That’s only 27 percent online penetration, which means there’s lots of room for internet usership to grow. Mobile internet usage is growing as the cost of bandwidth declines. (More here: The highlights of Meeker's India slides.)
• In the U.S. in 2016, 60 percent of the most highly valued tech companies were founded by first- or second-generation Americans and are responsible for 1.5 million employees. Those companies include tech titans Apple, Alphabet, Amazon and Facebook.
• Healthcare: Wearables are gaining adoption with about 25 percent of Americans owning one, up 12 percent from 2016. Leading tech brands are well-positioned in the digital health market, with 60 percent of consumers willing to share their health data with the likes of Google in 2016.

The technical potential for automation differs dramatically across sectors and activities.

So far, 3D printing has not quite lived up to expectations. Skeptics are abandoning the idea of a future when you'll be able to 3D print just about anything in your living room, and MakerBot, the only relatively well-known maker of 3D printers, has stopped producing its own printers, outsourcing the work to China. Industrial use, rather than personal, ha