WHY IT MATTERS: Digital Transformation

Modern AI can figure out patterns, classify objects, make decisions and evaluate the results. It can learn and adapt to new situations using feedback loops. It’s awesome software. You don't need to pay someone to make an analysis then pay someone to create a piece of software then pay someone to validate the outcome then realize it’s not doing  what you expected then go back and tweak the software. That whole cycle can take years in large organizations, yet a properly designed process powered by artificial intelligence can do that in a matter of days. It can recode itself, roll the changes out, and verify if it’s actually moving the needle in a direction that you want — all at an accuracy and speed beyond human ability. Quite powerful. Quite threatening.

Many of the companies I work with are undergoing some form of a “Digital Transformation” to ensure they stay competitive and relevant into the future. These big, transformational changes are very hard and require far more than an investment in new technologies. They require a clear and solid strategy for how technology can be used to transform the business and provide better customer experiences, a culture that embraces change and collaborates heavily, and the technology capabilities to execute the strategy quickly and efficiently. Otherwise, these digital transformation initiatives will end up just like the failed ERP projects of the past we’ve all heard about or been a part of.