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WHY IT MATTERS: Digital Transformation
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Curated by
Farid Mheir
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From
a16z
From data-driven menus to the specter of the "kitchenless home," here's how online ordering and food delivery is fundamentally changing how and what we eat.
Farid Mheir's insight:
WHY IT MATTERS:Â the concept of kitchenless homes may sound crazy but in space constrained Asian cities, university and colleges this may not be such a crazy concept. Moreover, as we've seen during the corona confinement, it may be an essential service for some. The podcast explores what this future may look like. 
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From
medium
CloudKitchens is announcing its multi-tenant ordering capability through its branded “Internet Food Court.” It has created what it dubs a “superstore” on third-party delivery apps to aggregate all tenants from its Koreatown, Los Angeles location on a single menu to enable families or couples to order multiple cuisines and convenience items in a single delivery.
Farid Mheir's insight:
WHY IT MATTERS: this crisis will see the creation of new business models for restaurants. This is one of them. I remain skeptical about the business model for meal delivery but ghostKitchens + specialized delivery services may provide the answer.Â
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While the ghost kitchen concept has been around for several years, the business model began receiving significant public attention in late 2019 when news broke that former Uber co-founder Travis Kalinek had raised $700 million in early-stage VC funding for his latest startup CloudKitchens. This note explores the drivers of this burgeoning industry, explains emerging business models, outlines key providers and investors and provides an outlook on ghost kitchens’ future.
Farid Mheir's insight:
WHY IT MATTERS: will food delivery become part of the post corona crisis world? This analysis sheds light in the specifics of "ghost kitchens", that have become necessary in times of social distanciation and made possible by digital.
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The grocery retail industry plays a critical role in these uncertain times. Here are six actions food retailers should take to help their communities, their employees, and their business.
Farid Mheir's insight:
WHY IT MATTERS:Â post crisis actions should include actions to embrace digital solutions that may have been skipped in the past: go cashless in stores? embrace eCommerce for all products & services? This article provides many paths to investigate (see #5 in particular)
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Ocado, the world's largest online-only grocery retailer, relies on robots to deliver fresh food to hundreds of thousands of people in the UK. Its warehouses are designed like living organisms – there's a central nervous system (software), a cardiovascular system (conveyor belts) and red blood cells (crates). But as online shopping becomes more popular, Ocado is looking to new distribution systems to meet the growing demand.Click here to edit the content
Farid Mheir's insight:
WHY IT MATTERS: the video provides a glympse inside a large automated warehouse. Conversation starter at the christmas table!
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Online grocery spending continues to grow at a rapid pace, now making up 5.5% of total grocery spending in the U.S., according to a new study from advisory firm Brick Meets Click. Nearly 30% of U.S. households buy groceries online, and most of the near-term growth in online grocery spending will continue to come from this group of active online grocery shoppers.
Farid Mheir's insight:
WHY IT MATTERS: online grocery retail is the last industry to digitize and these figures seems to indicate that it is entering the world of "Real" business opportunity - after 25 years of hype!
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Now there’s Robomart, which wants to bring the groceries, baked goods and prepared foods of the supermarket aisle to your doorstep with a white-labeled service for wholesalers and big box retailers.
Farid Mheir's insight:
WHY IT MATTERS: retailers beware. Or maybe not. I've seen trucks come to parking lots of warehouses where I worked summer jobs for years - they also cover garage and other locations where there are workers but no time or no convenience store close by. This robomart may replace those and expand to convenience store after...Â
Justin Lahullier's curator insight,
December 11, 2018 7:53 AM
Disruption is right around the corner for traditional business models!
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Daisy Intelligence is one such artificial intelligence vendor. The Toronto-based company focuses on retail merchandise planning: promotion, pricing and demand forecasting optimization. We spoke with Gary Saarenvirta, CEO of Daisy Intelligence with the intention of finding answers to the following questions:
Farid Mheir's insight:
WHY IT MATTERS: the article presents possible use cases for AI in grocery Big Data analysis.Â
Obinna Odenigbo's curator insight,
October 30, 2018 3:55 AM
AI could be very useful in the retail industry.
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The future of food retail is to be found in China. Following Alibaba, major competitor JD.com has also opened its technologically advanced supermarket: 7Fresh uses eCommerce technology and aims to open 1,000 stores.
Farid Mheir's insight:
WHY IT MATTERS: expect to see more robots in supermarkets in the near future - especially if you are in China 7fresh new high-tech supermarket. See a short description of the store here.
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From
fortune
But with the $13.7 billion acquisition, Amazon had bought itself a real shot at remaking the $800 billion U.S. grocery sector—the last frontier of e-commerce and a massive one at that. Some 20% of retail spending goes toward food, but only 2% of those sales take place on the Internet. “Grocery is the Wild West for online,” says Carrie Bienkowski, the chief marketing officer of online grocer Peapod. “The size of the prize is huge, and it’s growing.”
Farid Mheir's insight:
WHY IT MATTERS: the article is a great review of the reasons why Amazon acquisition of Whole Foods is essential and why grocery eCommerce is the final frontier for the online retailer. Very good recap fo the state of eCommerce today, and its remaining challenges and opportunities.
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Amazon spent $21.7 billion on shipping in 2017.
Farid Mheir's insight:
WHY IT MATTERS: Amazon spends 14.2% of its net sales to fulfill orders and 12.2% to deliver them to consumers. Thus a quarter of the costs of products sold is allocated to logistical costs and this is the biggest hurdle to eCommerce wide adoption. Amazon and other pure plays have a number of key advantages over established brick-n-mortar retailers (no retail store costs, no store employees, etc.) but they have to battle with order preparation and delivery which traditional retailers delegate to their customers as they push their carts in the store aisle. In that context, recent announcement of Sobeys to leverage Ocado's automated warehouse technology or recent Amazon announcement to create a parcel delivery solution that competes with FedEx and UPS makes sense. Any retailer thinking of scaling its eCommerce operation should thus make sure that its business model is viable regarding fulfillment and shipping - all other elements of eCommerce are not an issue. - Amazon SWA service: http://fmcs.digital/blog/amazon-package-delivery-service-to-compete-with-fedex-and-ups-swa-ecommerce-disruption-retailapocalypse/ - Sobeys Ocado partnership: http://fmcs.digital/blog/u-k-s-ocado-taps-into-canadas-online-grocery-market-with-sobeys-tie-up-is-canada-mature-enough-to-have-automated-grocery-fulfillment-centers-ecommerce-robots/ - Ocado's technology: http://fmcs.digital/blog/video-shows-ocado-warehouse-technology-that-sobeys-has-acquired-to-prepare-grocery-orders-is-based-on-an-army-of-small-robots-working-on-3d-hive/
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1.7 million items a day across its four fulfilment centres
Farid Mheir's insight:
WHY IT MATTERS: On the heals of recent technology deals between Ocado and Carrefour in France and Sobeys in Canada, this paper and others explain how the technology works. HUMAN-LESS WAREHOUSE The technology is akin to a huge vending machine, where products are stored in compartments that robots can access when required. More important is that this technology can apply to any product you can buy online, not only grocery. In fact, figuring grocery item picking is probably the most difficult product category - with 3 temperature items (room, cold, frozen) and lots of small and delicate products (think tomatoes and meat). This will help reduce the cost and errors of web order fulfilment, and potentially speed delivery to make 1hr delays possible. When coupled with robot manipulation and self-driving delivery vans, the days of human-free order preparation and delivery is fast approaching. RETAIL ARMAGGEDON This will revolutionize the way we think of retail and distribution by making the store useless. The value chain will become produce-warehouse-home.
Graphics Design's curator insight,
February 5, 2018 1:41 AM
In the event that you are good to go, custom vinyl banner design pulling in new clients could expand your pay. Flags are utilized to pull in the eye of potential customers like nothing else. Indeed, they are a basic device, have been previously and will keep on later on.
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Instacart is saving minutes per delivery by sorting shopping lists using deep learning. Emojis help to define the problem and outline both a simple and a more complex deep learning architecture.
Farid Mheir's insight:
WHY IT MATTERS Grocery shopping is often tedious, as most grocery stores have a slightly different layout. Instacart sends human shoppers to pick orders placed online on their website. Mapping every single one of their thousands of stores is not an option. Instead, they have trained a neural networks on millions of orders to predict the best sort order for their shopping lists. And in the meantime save precious minutes in the order picking process.
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The 90,000-square-metre warehouse is the starting point for 190,000 customer deliveries every week
Farid Mheir's insight:
WHY THIS IS IMPORTANT This is one of the ways eCommerce will evolve in the near future: robotization. Orders are prepared automatically, without humans touching them. Even for grocery. Especially for grocery. Because it is a high volume, low margin operation, grocery mandates automated preparation. Of course, this level of investment can only be afforded at very high volume, which is the case in the UK where Ocado's warehouses like this can deliver 190,000 orders every week. No other country has this level of grocery eCommerce but when they do (think Amazon Fresh in the US), robotic warehouses like this will become mandatory to stay in business. The last missing link will remain, of course, the last mile: delivery. There, self driving cars and drones may offer a solution.
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The startups in this infographic have raised nearly $1.5B to optimize grocery store operations with AI, virtual reality and more.
Farid Mheir's insight:
WHY THIS IS IMPORTANT Grocery is the last frontier for digital disruption, everyone knows (huge market but late adopter of digital, especially eCommerce see http://sco.lt/8ai7W5 http://sco.lt/6q1Ijx http://sco.lt/8Y94vh ). But no one knows when exactly they'll get disrupted. Many are betting on eCommerce but from the looks of this report, we may see a lot of changes in our weekly trip to the supermarket, from shelf monitoring to augmented reality. Then again, grocers are pre-historic in their use of technology because of low margins and a very repetitive shopping experience. We mostly always buy the same products and are looking at our store "experience" to be fast with low prices, not so much fun and experiential (see Amazon GO http://sco.lt/8MTY8X where there is no cash register to slow you down still needs to be cheap http://sco.lt/80HuqX). So my bets are on the startups that enable faster grocery shopping at a low cost- all others I expect will have a hard time (sorry AR and VR startups...)!
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The Internet of Things, artificial intelligence, droid delivery systems, mobile wallets and in-store gardens should be on every grocer’s radar in the year ahead.
Farid Mheir's insight:
WHY THIS IS IMPORTANT WE always think of grocery as non technical and very hands-on, touchy-feely. This is becoming less and less so, a testament of the profound impact that digital technologies are having in our society at large.
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Selling groceries is an increasingly competitive business. What are retailers doing to stay in the game?
Farid Mheir's insight:
WHY THIS IS IMPORTANT The retail stores will invariably change and this article explores some of the ways that this may happen: drive-thru stores, movement detecting sensors, digital shelves, social media interactions with stores to select products, scan-and-go or even better, grab-and-go without lines or cash registers. What will the store look like in the future?
bert juriyam's curator insight,
April 7, 2017 1:24 AM
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Ecommerce continues to make gains among consumers, with more people buying products online than ever before. Indeed, eMarketer recently predicted that worldwide ecommerce sales would total $1.915 trillion in 2016, with $423.34 billion of that coming from North America. And the company forecast double-digit retail ecommerce growth through 2020.
Farid Mheir's insight:
You have to wonder if 2017 will really be the year for online grocery shopping to take off... I've been saying it since 1996, and one year I will be right! ;-)
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If there’s one thing that always stays the same in retail, it’s change. Since the birth of the first modern supermarket in Memphis, Tennessee in 1916, grocery retail has gone through three transformational eras. The fourth, and arguably most challenging era—the dawn of digital and omni-channel retailing—is just beginning.
Farid Mheir's insight:
A look at the evolution of retail in the grocery industry, this paper provides insights on 7 key trends that impact retailers today.
WHY THIS IS IMPORTANT The paper was written 4 years ago and is as relevant today as it was then. Are grocery retail CEOs listening? I fear not.
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There’s no shortage of startups vying for share of stomach in the food delivery space. But while most of the competition focuses on delivering fresh goods, Thrive sells only non-perishables. Those products that makes up the center of the grocery store that go in the cupboard or medicine cabinet make up about half of a typical grocery bill, Green notes.
Farid Mheir's insight:
Thrive is a new online pure play eCommerce provider that uses Costco approach - small catalogue of products with lowest possible price and a yearly membership - to attack the supermarket's center of store products. All these items that sit on shelved in the grocery store.
Not convinced they have a business model until they get very low cost local delivery as I believe UPS delivery of a bag of flour and olive oil may not be viable. However, trucks running weekly delivery routes to customers along a pre-defined schedule may stand a chance of making money - but that requires scale that Thrive does not yet have, even at 100M$ in volume.
But keep watching them, you may be surprised...
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Around 25% of millennials said they would pay a premium for same-day delivery.
Farid Mheir's insight:
Grocery eCommerce is small but may be in line to disrupt a huge industry?
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The new year kicked off with over $525 million pouring into the food tech and media sector through four acquisitions and twelve capital raises
Farid Mheir's insight:
Innovation landscape in the "traditional, slow paced" food industry may be about to change... no?
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A new report says Amazon makes so much money off Prime customers that the company could drop the annual fee by dozens of dollars and still come out ahead. To put that figure in context: Amazon’s average operating income last year per each of its 182 million total customers came to less than $10. In other words, every Prime member is about eight times as valuable to Amazon as a non-Prime member. Put yet another way: More than one-third of Amazon’s profits before interest and taxes came from fewer than four percent of the people who buy stuff on Amazon.
Farid Mheir's insight:
This story brings forward an interesting aspect of Amazon digital transformation of shopping. Amazon goes beyond the online catalog shopping and into a membership model that moves one-time price sensitive shoppers into everyday ones where margins are much higher. Doing so, Amazon increases volumes to bring economies of scale that make them even more competitive with established brick and mortar retailers, which are hard pressed to show the same profitability because they must have *both* a competitive supply chain *and* physical stores. Wow.
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Another significant shortcoming for online retailers is that if a customer is unhappy with their choice, they rarely come back. For many years, large marketplaces such as Amazon and iTunes have addressed this issue with their use of customer reviews. However, there is now a growing trend that addresses some of the above and is a bit more convenient for shoppers: "curated shopping" lets retailers avoid some of the pitfalls, while improving the online shopping experience for their customers. Here’s a brief overview:
Farid Mheir's insight:
Not sure that I agree that the curated shopping approaches are right but they do raise an interesting question: can the shopping model be "flipped" using digital means? The current online shopping model is pretty much the same as the paper-based catalog or in-store shopping experience of the old days: browse a catalog, add items to a cart and then pay. The digitized experience can be more efficient (with searching, reviews, additional information, live help, etc.) but optimized does not mean transformed. Can curated shopping transform the experience by having you pay first (for a curator's help), then receive products and return what you don't need or want? May not apply for apparel but maybe that grocery shopping would benefit from that flipped approach? Have an expert (diet guru, coach, famous chef) prepare recipes and a meal plan and automatically send you the appropriate items, along with the other things you need to run a house (cleaners, pet food, etc.). What do you think?
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Curated by Farid Mheir
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WHY IT MATTERS:Â the scores and the ranking is not important. This list is meaningful because it shows just how broad and deep the automation has become in retail stores. Expect to see a lot of those in your local shopping destination.