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The future travel experience will be personalised, delivering seamless and safe services that are high value, low touch and consumer-centric, thanks to an accelerated digital transformation post-pandemic. These new advances in technology will usher in a new era of automation, requiring upskilling for employees to provide greater levels of high-quality service. Tracking climate impact across consumers, brands and destinations will be critical for building resilience, agility and speed to combat future risks and accelerate the green transition.
This white paper outlines a vision for how consumers will book and experience travel in 2040, exploring how technology and the need for sustainability could change the travel experience over the next 20 years. In particular, this analysis will focus on the future of travel — exploring what online travel agents, urban mobility, air travel and hotels will look like.
WHY IT MATTERS: short white paper on what travel *may* look like in 20 years. I think it is idealistic and far fetched but there are elements in there that feel very probable (ie. renting clothes instead of packing your own, robots that carry your luggage, AR-VR to help with travel planning). Not saying if this future is good or bad, but will certainly be very digital. Thoughts?