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My 2016 predictions focused on the shifting world of customer experience. I have viewed experience through a next generation lens, realizing that our interaction paradigms will change considerably in the next five years (conversational systems, ecosystems, virtual reality, augmented reality, etc.). Rather than expand on that theme this year, I am shifting my lens to purpose. At the end of the day, it’s about human well-being. The experiences that business and government create are in some way linked to our own life experiences – and ultimately our well-being. History tells us that we experienced great improvements in the standard of living of developed countries during a special century between 1870 and 1970 – but there has been little change since.
Another set of predictions for the year but in the context of exponential growth.