McKinsey Global Survey on technology and the business suggests that even in the crisis’s earlier days,1 respondents were reporting progress on their integration of technology and business—and that these efforts were creating tangible business value across four measures, including new revenue streams and lower costs. The results also suggest that, on average, some transformation activities result in more impact than others (namely, those related to talent and capabilities). And according to the data, the companies with top-performing IT organizations have differentiated themselves from others in their efforts to create value, adopt new technologies, and bring technology and business closer together. More specifically, the results point to seven key lessons about technology transformations.
WHY IT MATTERS: this chart from McKinsey highlights the high use of spreadsheet for planning and seems to directly link to the type of systems in use (SAP appears bad for people to get the data they need but more modern systems like E2Open do not seem to suffer the same faith). In my experience I use the inventory of excels that people use as a proxy to how good (or bad) the IT systems are.