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WHY IT MATTERS: Digital Transformation
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Curated by
Farid Mheir
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In this e-book, we'll answer all of the questions you have about customer data platforms and help you to understand the value that a CDP can bring to your business. You will also learn specifically how a CDP can increase customer lifetime value and other key metrics.
Farid Mheir's insight:
WHY IT MATTERS: customer data platforms are starting to become more integrated into the web platforms. This book is a good summary of what's possible with a CDP. Just beware that there is an obvious bias towards the bloomreach solution - so do not discard the standalone version as they suggest! 
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Key Takeaways: Forrester's research uncovered a market in which Adobe, Salesforce, and commercetools are Leaders; SAP, BigCommerce, Kibo Commerce, and Oracle are Strong Performers; Episerver and Elastic Path Software are Contenders; and Sitecore is a Challenger. Business User Experience Drives Key Differentiators
As monolithic technology becomes outdated and less appealing to merchants, the providers that lead the pack will demonstrate deep integrations with both owned and competitive solutions, as well as business user tooling that unifies controls across those solutions and streamlines workflows. Vendors that deliver this value position themselves to successfully help their clients grow revenue, deepen customer loyalty, and expand into new markets.
Farid Mheir's insight:
WHY IT MATTERS: bear in mind that this list is pre-covid. But with so many retailers looking for solutions I felt this list to be useful. As with all WAVEs, have a big grain of salt and use the reviews , market positioning, etc. to prepare your own evaluations. And don'T discard solutions because they are not on the list. This is for B2C.
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Check out this showcase of some of the best, open source headless CMSes. This is community-drive so be sure to submit your favorite CMS today!
Farid Mheir's insight:
WHY IT MATTERS: open source solutions often don't make it in the gartner quadrant or forrester wave, yet they remain good solutions for the DIY crowd out there. Here a reference list to get started.
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A recent meeting of Real Story Group’s MarTech Stack Leadership Council focused on personalization lessons learned. These sessions with large-enterprise stack owners are confidential, so I can’t share specific details and recommendations, but some high-level themes might interest you.
Farid Mheir's insight:
WHY IT MATTERS: personalization is like sex for teenagers, everyone's talking about it but few have done it ;-)
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The industry’s largest-ever survey of CMS users reveals which technology drives greater business results.
Farid Mheir's insight:
WHY IT MATTERS: sharing content across different websites, eCommerce, in-store displays and new devices (ie. Alexa, siri) is difficult. This survey provides insights into the reasons why sharing is difficult. Be aware this is biased towards headless CMS, but the conclusions appear valid IMHO.
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Since Google’s announcement last month that starting in early 2022, third-party cookies will no longer be allowed in Chrome, the industry has been up in arms. While third party cookies have been outlawed in Firefox and Safari for some time now, 30% of the market wasn’t enough for us to fret about - it’s only now that Chrome has set a 'Time To Live' that hysteria has set in.
Farid Mheir's insight:
WHY IT MATTERS: 3rd party cookies are used by advertisers to track down users across websites. The end of support will require new solutions for marketers to continue tracking us all...
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We launched a new product portfolio as a series of specialized clouds: Acquia Drupal Cloud, Acquia Content Cloud and Acquia Marketing Cloud. Each cloud is composed of a suite of products designed to help customers design, organize and execute solutions tailored to their needs, whether they’re a developer, digital marketer, content creator, IT professional or anyone else involved in shaping the digital ecosystem.
Farid Mheir's insight:
WHY IT MATTERS: Acquia has been playing catchup to Adobe and sitecore in the WCMS platform game and it looks like they have listened to most urgent complaints: CDN, automation, personalization. eCommerce remains weak.
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CMOs are placing big bets that personalization will break through all the noise and clutter of branded messaging. Most CMOs either have ambitious investment plans or are already spending on personalization-related tech and data platforms and staff. Yet, some do not realize that if done incorrectly, personalization attempts can alienate customers and fail to achieve desired returns. This webinar, Gartner reveals how brands are rethinking personalization to achieve far better business results.
Farid Mheir's insight:
WHY IT MATTERS: personalization requires a lot of data, tools and effort to be useful and efficient, but not creepy. This webinar drives the point across well. Moreover, hidden in the slides is this diagram that helps understand the components required to make personalization a reality: production + delivery + talent + tech + data. As usual, tech is not sufficient alone... This is in line with my other blog post http://fmcs.digital/blog/5-ways-a-consumer-can-perceive-a-brands-personalized-message/
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LUMA is the leading investment bank focused on digital media and marketing. We provide strategic advice, proven M&A expertise, and extensive industry knowledge to optimize outcomes for our clients.
Farid Mheir's insight:
WHY IT MATTERS: a clever overview of the digital media world that highlights the importance of digital technology and in particular of unified customer data to break down silos. Very true indeed!
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From
zapier
Social media management tools allow you to manage your entire social media presence from a single interface. These services simplify every aspect of managing social media, from scheduling updates to generating reports and engaging with your audience. You can even isolate the most influential members of your community or industry and keep tabs on competitors. We put 30 of the best social media management software solutions to the test, and here we'll present the nine best.
Farid Mheir's insight:
WHY IT MATTERS: marketing automation requires tooling to manage workflows and ensure single version fo truth - this article lists a number of key tools for social media management.
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How do you know if you need Digital Asset Management technology in your enterprise? Do any of these challenges resonate with you?
Farid Mheir's insight:
WHY IT MATTERS: always a great reference when looking for solutions to web and marketing automation problems, the RSG provides here valuable information regarding Digital Asset Management tools.
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Curated by Farid Mheir
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WHY IT MATTERS: acquisition of magento by Adobe has taken a few years to integrate but it seems that the process is over. This comparison is quite high level but provides good insights to get started. The net-net: magento ain't your open source project anymore and has moved into the corporate grade solution, with the good (support, features, integration to Adobe portfolio, ...) and the bad (pricing, inflexibility, ...) that comes with it.