WHY IT MATTERS: Digital Transformation
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WHY IT MATTERS: Digital Transformation
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Curated by Farid Mheir
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A discussion #5G telecom use cases and possible impact helps understand what is possible and what is over-hyped about this technology (do not expect infinite bandwidth on your phone in 2020 as many...

A discussion #5G telecom use cases and possible impact helps understand what is possible and what is over-hyped about this technology (do not expect infinite bandwidth on your phone in 2020 as many... | WHY IT MATTERS: Digital Transformation | Scoop.it

What is 5G? Why do we care? How much faster does the pipe get? What can we do with a fatter pipe?  How does this relate to VR? Cars? Broadband? What’s the killer app? 

Farid Mheir's insight:

WHY IT MATTERS: this article is an excellent introduction to 5G use case and possible impact in the next 5-10 years by a leader in the field of mobile.

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Bank of America shift physical to digital, closing 26% of its branches in favor of #mobile

Bank of America shift physical to digital, closing 26% of its branches in favor of #mobile | WHY IT MATTERS: Digital Transformation | Scoop.it

Since 2009, Bank of America (BofA) has closed 1,597 branches in 253 counties across the US, selling the spaces to local banks in some areas and directing customers to further branches in others, according to The Wall Street Journal. For context, that's equivalent to 26% of the branches that the bank currently operates, and represents a big cut that's reflective of a rising industry trend.

Farid Mheir's insight:

WHY THIS IS IMPORTANT

I remember a time in the late 90s early 2000s when cutting cost meant outsourcing to India. Today, it seems the trend is moving to digital. This stat from BofA is quite clear: digital saves costs.

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Mobile’s Hierarchy of Needs shows "mobile first" is a reality in Retail food category via @comscore

Mobile’s Hierarchy of Needs shows "mobile first" is a reality in Retail food category via @comscore | WHY IT MATTERS: Digital Transformation | Scoop.it
The concept of ‘mobile first’ is no longer exclusive to technology-focused businesses and consumers, but is the default position for a growing number of internet users, who now consider smartphones and tablets essential to their daily lives. In this report, we examine key mobile behaviours that have propelled it to a primary platform, using 9 global markets (USA, Canada, UK, Spain, Italy, Brazil, Mexico, China and Indonesia) to demonstrate pockets of intense usage within a mobile hierarchy of needs.
Farid Mheir's insight:

WHY THIS IS IMPORTANT

We've been warning that our consumption of Internet will move to the mobile devices since 2005 when Google bought Android and Apple started work on the iPhone. This report from Comscore comes in to support that with actual numbers. In particular, and close to my field of expertise, it looks like most of us already consume digital on our mobile phones in the grocery store more than any other category...

Also, the analogy with the hierarchy of needs is dear to me as I wrote about the Hierarchy of digital needs recently... http://fmcs.digital/blog/pyramid-of-digital-needs/ 

Greg Olsen's curator insight, April 7, 2017 10:49 AM
Mobile first is not a mantra to be given lip service to -- Maslow 2.0 (the hierarchy guy) would see mobile as a tool to lead us down the primrose path to self-actualization.  

True enough - 100 hundred years ago if you wanted to climb a mountain in Peru you spent a month researching, shopping, & preparing.  Today with mobile you do all that AND facebook your friends about your new adventure all in minutes.

No wonder why physchology = availability.
 
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Mobile is eating the world: the future is #mobile - #retailers beware via @benedictevans 

Mobile is eating the world: the future is #mobile - #retailers beware via @benedictevans  | WHY IT MATTERS: Digital Transformation | Scoop.it

As we pass 2.5bn smartphones on earth and head towards 5bn, and mobile moves from creation to deployment, the questions change. What's the state of the smartphone, machine learning and 'GAFA', and what can we build as we stand on the shoulders of giants?

Farid Mheir's insight:

Amazing insights into the mobile industry state and trends.

 

WHY THIS IS IMPORTANT

Andreessen Horowitz, and Benedict Evans in particular, have been known to spot trends long before everyone else. Here again, it appears they are making predictions about retailing - following in the steps of the print industry when Internet came along. Not certain I agree about the parallel but I agree that mobile and AI and other technologies will impact and transform the retail world in the near future. However, as opposed to the print media, retailers often sell physical goods that cannot, for now, be 3D printed at home. So either you pick them up in the store or get it delivered by FedEx or a drone. 

That being said, retail stores are bound to transform in showrooms and service centers as I wrote about in the past. And this is a major shift that many will fail to take.

houndhapless's comment, December 14, 2016 1:09 AM
Thats interesting
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Digital #Disruption in #Telecos is still to come- discussion may apply to many other industries @DirkRohweder

Digital #Disruption in #Telecos is still to come- discussion may apply to many other industries @DirkRohweder | WHY IT MATTERS: Digital Transformation | Scoop.it

I recently had the pleasure to meet Pilgrim Beart now the CEO of devicepilot at a TM Forum workshop about the Internet of Everything (IoE) business models and monetization. He shared his story about alert.me an early connected home start up founded in 2006 that was sold in 2015 to British Gas for 100 million €.

He said that they were in intensive discussion with three industries: utilities, retail (DIY chains) and Telcos, as he felt for all three of them there was a huge potential to build a platform on top of their core business. Despite trialing and piloting with all three industries only the efforts with Telcos never led to any real-life implementations.

Farid Mheir's insight:

A very interesting article on the changes that could happen in the telecom industry with the evolution towards Internet of Things and 5G technologies.

 

WHY THIS IS IMPORTANT

The paper highlights many important questions and decisions that players in the telecommunication industry must answer. I argue that similar questions must also be had in other industries, such as in Retail for example. 

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Ordering ahead using #mobile phone app leads to +30% in order value

Ordering ahead using #mobile phone app leads to +30% in order value | WHY IT MATTERS: Digital Transformation | Scoop.it

Mobile order-ahead refers to a consumer-facing mobile payment platform that allows customers to order food remotely, pay for the items on their phone, and pick up their order at a specific restaurant location.

Leading QSRs in the US are beginning to adopt these platforms at an accelerated pace and are benefiting from them. Taco Bell sees 30% higher average order values on mobile compared to in-store, and Starbucks' Mobile Order & Pay already represents 10% of total transactions at high-volume stores, directly contributing to increased company sales.

 

Farid Mheir's insight:

A report shows that letting customers order ahead using mobile apps converts to higher sales order value.

 

WHY THIS IS IMPORTANT

Retailer have invested in mobile apps in recent years mostly use them as marketing tools to notify customers of promotions, etc. With recent trends showing that customers download less and less apps to concentrate on a few well known ones (Facebook, etc.), retailer must find new ways to have their customers use their apps. Looks like if you allow customers to save time by pre-ordering their meal, it becomes a hot and customers spend more. Good to know.

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The app boom is over

The app boom is over | WHY IT MATTERS: Digital Transformation | Scoop.it
Your phone is full of apps, and you're done downloading new ones — unless they're Snapchat or Uber.
Farid Mheir's insight:

Revealed in the state of internet report recently, http://sco.lt/5rSWR7, mobile apps and global internet growth have slowed down.

 

WHY THIS IS IMPORTANT

Companies struggle to deliver and maintain mobile apps for their organization. Data shows that getting that app downloaded has become more difficult. Once installed, evidence shows that usage is concentrated in a few well known apps from Facebook, Google and few others. Companies thus must ensure they include download and usage promotion in their mobile app budget. They should also ensure that they explore ways to embed their mobile solution into existing high-usage apps such as whatsapp, in the form of dedicated channels that can be automatically answered by intelligent chatbots.

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In 5 years, the average American will use 22GB of mobile data per month, report says

In 5 years, the average American will use 22GB of mobile data per month, report says | WHY IT MATTERS: Digital Transformation | Scoop.it
In 5 years, we'll be using a lot more mobile data than we do now.
Farid Mheir's insight:

Just one example of the huge rise in mobile phones. Given recent State of the Internet report that indicates Internet growth is slowing down, and that mobile phone sales have levelled off as well, this chart reminds us all that people are starting to use their phones in many different context. So even if growth stalls, the usage and data consumption will continue to grow for a while.

 

WHY THIS IS IMPORTANT

If you propose interesting uses for mobile phones, your clients and employees will use them. And they expect to use more and more in the future. So waht have you planned in your digital strategy to leverage, extend, grow the usage of mobile phones for clients and employees?

Curated by Farid Mheir
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