WHY IT MATTERS: Digital Transformation

La popularité des services payants de visionnement en ligne a dépassé pour une première fois celle des services de télévision par câble ou fibre optique dans les foyers québécois. L’enquête intitulée Portrait numérique des foyers québécois révèle en effet que 71 % des adultes québécois sont abonnés à au moins un service payant de visionnement en ligne tel Netflix, Amazon Prime ou Disney+ alors que 66 % sont abonnés à un service de télévision par câble ou fibre optique. L’enquête rapporte que le taux d’abonnement à un service de télévision par câble ou fibre optique a diminué de 6 points de pourcentage au cours de la dernière année et de 13 points de pourcentage depuis 2018.

With the table thus set for the continued importance of online shopping, it’s an ideal time to start planning your annual eCommerce strategy. Our recommendation is that whether you experienced success in 2021 or need to go back to the drawing board, the road to improvement lies in effectively using the experiences and data of the previous year.

The best protection against being hacked is well-informed developers. Make your development team into security experts today.

APM continues to be critical for modern, multicloud observability. Read the report where Gartner defines the market as "software that enables the observation of application behaviour and its infrastructure dependencies, users, and business key performance indicators (KPIs) throughout the application’s life cycle," and see why we’re positioned highest and furthest in both Completeness of Vision & Ability to Execute.

Josh Evans talks about the chaotic and vibrant world of microservices at Netflix. He starts with the basics- the anatomy of a microservice, the challenges around distributed systems, and the benefits. Then he builds on that foundation exploring the cultural, architectural, and operational methods that lead to microservice mastery.

Choose more than one vendor solution, if necessary. Vendors in the enterprise search functionality segment have cognitive search solutions that apply to the widest number of use cases and include website search and digital commerce. However, the actual features offered by these vendors vary greatly and may not be the best choice for digital commerce. For example, some vendors in the digital commerce functionality segment have sophisticated tools for merchandising that many more general-purpose solutions lack. It is reasonable and not uncommon for enterprises to have more than one cognitive search solution depending on use cases, data sources, content types, and other factors.

In this report, Gartner explains the role of marketplace solutions and describes 11 technical and operational imperatives for organizations to consider.

Digital commerce continues to grow as a crucial element of modern business. This survey looks at the changing trends in commerce over 2019, right up to the start of the COVID-19 global pandemic. Application leaders responsible for digital commerce technology can use this research to understand trends and changes in their use.

Key Findings

1. The percentage of revenue surveyed organizations generated from digital commerce increased substantially in 2019.
2. The classic choice between “buy or build” has shifted to “buy and build.” The majority of survey respondents bought at least part of their digital commerce platform, but also extended or customized it.
3. Cross channel 360-degree view of the customer is increasing, but slowly due to its complexities.The top three reasons for embracing digital commerce are to grow revenue, drive toward a greater digital business initiative and improve customer satisfaction.
4. Organizations still struggle with adding new features to their digital commerce platforms and delivering the desired customer experience (CX).

Our toolkit will introduce you to the market’s landscape of new eCommerce tools and highlight the opportunities for your store.

Find your path through the stages of digital transformation:

1. Getting started - Successful projects are used as proof of concept to convince team leaders to champion further change.
2. Evolving and unifying - Discussions about digital strategy become more formal as organizations begin to define their path to transformation.
3. Transformation into a digital-first organization - Digital transformation isn’t an endpoint — it’s the process that takes you from a slowly evolving traditional organization to an agile, tech-enabled business.

To evaluate which edition is best for your business, we highlighted the key differences between Magento Open Source and Adobe Commerce on various parameters such as business size, cost, features and support.

We won’t just connect the local online shopper to the local store, but also the local store to the online shopper. Content will increasingly become hyperlocal. Beauty Counter last month announced it was opening a live streaming studio in the back of its retail shop, clever use of retail space in a real estate market desperately looking for new uses of it.

In this e-book, we'll answer all of the questions you have about customer data platforms and help you to understand the value that a CDP can bring to your business. You will also learn specifically how a CDP can increase customer lifetime value and other key metrics.

Key Takeaways: Forrester's research uncovered a market in which Adobe and Salesforce are Leaders; commercetools, Oracle, Intershop Communications, Insite, BigCommerce, SAP, and Sana Commerce are Strong Performers; and Apttus, Elastic Path Software, Unilog Content Solutions, and Episerver are Contenders.

Integration Capability And Business User Experience Are Key Differentiators: As monolithic technology becomes outdated and less effective, the providers that lead the pack demonstrate deep, prebuilt integrations and strong business user tooling. Vendors that deliver this value position themselves to successfully help their clients grow revenue, deepen customer loyalty, and expand into new markets.

Key Takeaways: Forrester's research uncovered a market in which Adobe, Salesforce, and commercetools are Leaders; SAP, BigCommerce, Kibo Commerce, and Oracle are Strong Performers; Episerver and Elastic Path Software are Contenders; and Sitecore is a Challenger.

Business User Experience Drives Key Differentiators

As monolithic technology becomes outdated and less appealing to merchants, the providers that lead the pack will demonstrate deep integrations with both owned and competitive solutions, as well as business user tooling that unifies controls across those solutions and streamlines workflows. Vendors that deliver this value position themselves to successfully help their clients grow revenue, deepen customer loyalty, and expand into new markets.

One of the questions I see and hear quite often, is, "can Shopify be a marketplace? Like Etsy or Amazon? I want my sellers to have their own controls". So what exactly is the problem here? Shopify is great for eCommerce. Why can't we just hit an Easy button and make it be a marketplace, too, voila??

The industry’s largest-ever survey of CMS users reveals which technology drives greater business results.

In this guide we take you through 10 different types of website personalisation guaranteed to improve conversion rates and increase revenues.

An in-depth guide to understanding and optimizing your recurring revenue pricing strategy.

Comprehensive data and expert insights on the state of the internet, mobile devices, social media, and ecommerce.

Audiences around the world are shifting their behaviors to be more mobile-oriented than ever before. But what are the underlying dynamics driving mobile media and app activity amongst consumers?

Customers expect a personalized shopping experience. All retailers—even leaders—must advance their capabilities to deliver it.

The main problem with platforms is that many customers simply don't have the human, organizational, and financial resources to exploit them properly

There are many business growth strategies out there, but there’s one area where nearly every business has room to improve: the mobile site speed.