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The technical potential for automation differs dramatically across sectors and activities. 
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The Internet of Things, artificial intelligence, droid delivery systems, mobile wallets and in-store gardens should be on every grocer’s radar in the year ahead.
Farid Mheir's insight:
WHY THIS IS IMPORTANT WE always think of grocery as non technical and very hands-on, touchy-feely. This is becoming less and less so, a testament of the profound impact that digital technologies are having in our society at large.
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Selling groceries is an increasingly competitive business. What are retailers doing to stay in the game?
Farid Mheir's insight:
WHY THIS IS IMPORTANT The retail stores will invariably change and this article explores some of the ways that this may happen: drive-thru stores, movement detecting sensors, digital shelves, social media interactions with stores to select products, scan-and-go or even better, grab-and-go without lines or cash registers. What will the store look like in the future?
bert juriyam's curator insight,
April 7, 2017 1:24 AM
Anti Aging Cream Review is a Consumer testimonial which they may be no longer Forced or Paid To Do so, which means they could DO a negative or superb review freely about this product. So, Do Not Buy This Aviqua Anti Aging Cream Product Wian are at it once more – flooding Facebook newsfeed with Ellen Degeneres’ anti-ageing advertisements. The advertisements appear to be featured on people.Com, eonline.Com or ellentv.Com. When you click on at the advertisements, it takes you to completely exceptional web sites selling miracle anti-ageing cream. Some of those so-referred to as miracle wrinkle cream encompass: Hydroderm, Triple Effect Eye Serum, BioGeniste Wrinkle Reducer, Dermal Meds, Bellavei, Miracle Phytoceramides, Belle Complex, Hydradiance ete web sites are unlawfully the usage of Ellen’s name and photograph to peddle unproven products. Ellen Degeneres and Dr. Oz DO NOT endorse these products. In addition, the sites also mention how an ordinary mom use Ellen’s mystery to lessen wrinkles in just 14 days. This is the image the.
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As B2B ecommerce matures and evolves, we’re beginning to see businesses transition beyond traditional commerce channels (online and offline). One area where we’ll see rapid innovation is in “browserless” commerce, which is quite simply removing the traditional browser interface from a range of purchasing / service scenarios.
Farid Mheir's insight:
WHY THIS IS IMPORTANT It is true that Internet permeates every single fiber of the digital strategies and we often forget to think outside the box. In this case, how can we perform eCommerce transactions without the use of a browser? AI, internet of things, chatbots are great ways to explore the opportunities.
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Unleash the bots! Automation has emerged as a critical issue in the US following a 2016 election that focused largely on jobs and plans to save them. Though a significant amount of attention has been directed towards autonomous driving as a potential job killer, specifically for long-haul trucking, delivery robots appear poised to go mainstream much sooner.
Farid Mheir's insight:
WHY THIS IS IMPORTANT We think of robots as fixed machines that assemble cars. However, with the advances in autonomous driving we may see an explosion of delivery robots. We have seen experiments with the use of drones to deliver products (Amazon and others) and now we are seeing self driving robots appear on the streets as it is much easier to get permits for those than it is for flying objects that can crash and hurt people. This is important because delivery remains the Achille's heel of eCommerce (slow, expensive): whoever cracks this problem and comes up with a low cost and economical solution will make a killing.
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When it comes to groceries, most Chinese still rely on their neighborhood markets. But that’s starting to change as Alibaba and JD.com use a new form of courier service that works like the Uber of delivery.
Farid Mheir's insight:
WHY THIS IS IMPORTANT Americans have been at the fore-front of eCommerce - and in many respects UK, France and other European countries also. However, news like this remind us to look East to China, India and other Asian countries for digital innovation - here in the context of Retail but I assume it may be the case for other innovations.
tavaresandro's curator insight,
March 27, 2017 11:45 AM
Book sugestion: Reverse Innovation
- https://www.amazon.com/gp/aw/d/1422157644/ref=mp_s_a_1_1?ie=UTF8&qid=1490629081&sr=8-1π=AC_SX236_SY340_QL65&keywords=reverse+innovation
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Farid Mheir's insight:
WHY THIS IS IMPORTANT Based on a detailed report, this article provides a chockful of stats about investments in certain technologies. Although based on a survey, it confirms certain trends that are widely accepted - so there should be no surprises for readers of this blog.
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Popular ideas about the working class are woefully out of date. Here are nine people who tell a truer story of what the American work force does today — and will do tomorrow.
Farid Mheir's insight:
WHY THIS IS IMPORTANT This in-depth report by NY Times demonstrates clearly the impact of digital transformation. What remains are service level jobs that computers or robots cannot perform. Yet. A sobering - mandatory - read for our kids.
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The Future of Personalization white paper looks at how retailers can deliver a more personalized, one-on-one online shopping experience. Specifically, the paper looks at the retail landscape and the challenges retailers must overcome in order to achieve personalization, such as understanding the individual consumer, including their style, size and brand affinities as well as external and internal factors that affect their decision making.
Farid Mheir's insight:
WHY THIS IS IMPORTANT Retailers planning their eCommerce solution should take a hard look at their return policy and process. Statistics such as this demonstrate that return rates as high as 45% can wreak havoc on profitability, customer satisfaction and employee frustration!
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Starbucks is facing long lines and delays in stores, and the CEO hasn't offered any specific solutions for restoring service.
Farid Mheir's insight:
I love to say that technology and digital in particular can bring huge benefits rapidly but that the impact of changes must be analyzed and addressed. Now Starbuck is in reactive mode after popular online orders are impacting in-store customers.
WHY THIS IS IMPORTANT Change management and impact on humans and current processes is Paramount, especially now that we live in an omni-channel world.
Emma Gongon's curator insight,
December 7, 2020 4:19 PM
Its very interesting to see how technology has affected their business making it easier to actually obtain coffee would have a negative effect on their sales. But a large company like Starbucks would not really be effected from this small decline in their stock.
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Ecommerce continues to make gains among consumers, with more people buying products online than ever before. Indeed, eMarketer recently predicted that worldwide ecommerce sales would total $1.915 trillion in 2016, with $423.34 billion of that coming from North America. And the company forecast double-digit retail ecommerce growth through 2020.
Farid Mheir's insight:
You have to wonder if 2017 will really be the year for online grocery shopping to take off... I've been saying it since 1996, and one year I will be right! ;-)
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This year’s forecasts will highlight the trends & issues that we think will have major impacts on the retail industry over the coming 12 months.
Farid Mheir's insight:
Predictions for retail word this year.
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The Artificial Intelligence Revolution isn’t around the corner—it’s here. A common remark is that as soon as some new form of AI is possible, it’s no longer AI, it’s just what computers “do”. And while we won’t notice most of AI’s effects in our world, there will be visible signs as digital technology is infused with AI. Through the lens of commerce, it’s easier to see AI’s deep effects as progress continues. Here are a few examples.
Farid Mheir's insight:
Very proud to share an article I recently co-authored on CloudRaker blog with Simon Hudson. It sheds lights into the potential impacts that AI will have on retail stores. A must read ;-)
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Rethinking the Value Chain: New Realities in Collaborative Business – the premise of this report suggests that the industry’s traditional approach to the value chain, whereby product and information flow linearly and sequentially from supplier to manufacturer to retailer to consumer – is no longer sufficient. The findings further point out that value chains cannot keep pace with the new reality of global changes in consumer behaviour, business innovation, demographics and economics. As a result there is a need to lead a shift away from value chains towards more collaborative value networks. The report takes a closer look at the trends impacting the industry while presenting the strategic areas of focus for concrete actions.
Farid Mheir's insight:
Digital impacts back-office as much as front office - so why has BO changed so slowly and what should be done. Some recommendations here
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Generation Z (Gen Z), born after 2000, is the first generation not to have known life without technologies and services such as smartphones, iPads, Facebook, Instagram and WhatsApp. Exposure to these technologies and services has influenced this demographic’s broader expectations and behaviors. We have identified three defining attributes of Gen Zers:
US consumers spent $829.5 billion on Gen Zers in 2015, we estimate. Around $66 billion of that total was spent on discretionary categories, while most of it was spent on essential or semi discretionary categories such as housing, food, clothing and transportation.
Farid Mheir's insight:
Make sure you can fulfill their digital needs because they are coming to replace the millennials!
Farid Mheir's curator insight,
January 16, 2017 9:17 AM
Make sure you can fulfill their digital needs because they are coming to replace the millennials!
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Generation Z (Gen Z), born after 2000, is the first generation not to have known life without technologies and services such as smartphones, iPads, Facebook, Instagram and WhatsApp. Exposure to these technologies and services has influenced this demographic’s broader expectations and behaviors. We have identified three defining attributes of Gen Zers:
US consumers spent $829.5 billion on Gen Zers in 2015, we estimate. Around $66 billion of that total was spent on discretionary categories, while most of it was spent on essential or semi discretionary categories such as housing, food, clothing and transportation.
Farid Mheir's insight:
Make sure you can fulfill their digital needs because they are coming to replace the millennials!
Farid Mheir's curator insight,
January 15, 2017 6:09 PM
Make sure you can fulfill their digital needs because they are coming to replace the millennials!
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From
tulip
The way people shop has completely changed over the past five years. A large part of this change in behavior has been driven by online access to information. Shoppers now have easy access to more product information than ever before. Yet as the modern buying experience has changed dramatically, the in-store experience at most retailers has remained frozen in time. In particular, most sales associates do not have tools at their disposal that might allow them to keep up with the information-empowered shoppers they now serve.
Farid Mheir's insight:
Amazing that those 4 tools are not already in sales associates hands today:
Great article to remind us of it!
Farid Mheir's curator insight,
January 16, 2017 9:11 AM
Amazing that those 4 tools are not already in sales associates hands today:
Great article to remind us of it!
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From
tulip
The way people shop has completely changed over the past five years. A large part of this change in behavior has been driven by online access to information. Shoppers now have easy access to more product information than ever before. Yet as the modern buying experience has changed dramatically, the in-store experience at most retailers has remained frozen in time. In particular, most sales associates do not have tools at their disposal that might allow them to keep up with the information-empowered shoppers they now serve.
Farid Mheir's insight:
Amazing that those 4 tools are not already in sales associates hands today:
Great article to remind us of it!
Farid Mheir's curator insight,
January 15, 2017 1:54 PM
Amazing that those 4 tools are not already in sales associates hands today:
Great article to remind us of it!
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Floodwatch is a Chrome extension that tracks the ads you see as you browse the internet. It offers tools to help you understand both the volume and the types of ads you’re being served during the course of normal browsing, with the goal of increasing awareness of how advertisers track your browsing behavior, build their version of your online identity, and target their ads to you as an individual. We want to assemble the largest amount of advertising data we can— and then not give it to the advertisers.
Farid Mheir's insight:
WHY THIS IS IMPORTANT Knowing what information is captured about you, stored and the digital profiles that is created behind the scenes as you browse the web is a first step in regaining control over our digital twin so we can have better digital lives.
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Amazon is building an app that connects truck drivers with shippers, getting itself into the $800 billion trucking industry.
Farid Mheir's insight:
WHY THIS IS IMPORTANT A key piece of eCommerce and retail has to do with delivering packages from warehouse to customer homes or offices. Amazon spends 12% of its revenue for shipping and is expected to ship more volume than FedEx in 3 years. To reduce this cost and improve customer service by allowing more frequent and faster delivery, Amazon has been doing a number of things: 1- putting trucks on the road with its AmazonFresh grocery delivery service; 2- building delivery infrastructure between its warehouses and distribution centers and delivery spokes; 3- now it is planning to become a broker between small parcel delivery providers in a UBER like model (this article) 4- self-driving vehicles have been targeting trucking industry as their primary focus, with UBER recently investing in startup OTTO and demonstrating a 2000 case beer delivery via self driving truck Combine all these innovations and you have a profound disruption in the delivery and logistics industry. Retailers should now consider Amazon no longer as an online marketplace and third-party logistics company (3PL) but also as a parcel delivery solution provider that can compete FedEx and UPS provide last-mile delivery solutions and eliminate the need for retailers to maintain or lease their own delivery vans and trucks.
Links in this post:
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This transformation echoes the impact of Facebook on the media: there is a dramatic leveling of the playing field. The advantages of scale that guaranteed success in the post-war era just don’t matter very much when advertising is cheap, shelf space is infinite, and shipping is free. And, just as Facebook’s breakdown of the media broke down the political parties, Amazon’s break-down of physical retail will have its own knock-on effects: carrying household supplies is a major reason to own a car, for example, which means Amazon is a laying the foundation for a service like Uber to shift from being a car supplement to a full-on substitution.
Farid Mheir's insight:
A discussion on the impact that technology innovation has had on the election of Trump and more disruption to come from Amazon.
WHY THIS IS IMPORTANT The author presents compelling arguments about reasons why technology innovation has had such an impact and forces us to rethink most business models. Moreover the analysis of Trump's election as evidence that the power has shifted from editors and political parties to voters and end users is just brilliant and I will certainly use it in the future!
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New research shows that 66% of US adults aren't willing to pay more for groceries, even if it means skipping the checkout line
Farid Mheir's insight:
WHY THIS IS IMPORTANT Amazon GO is pushing the boundaries of retail store technology by bringing together multiple innovations to reduce time it takes to shop by removing cash register and checkout counters. This is very useful in certain industry but it is good to remember the reality of grocery shopping: you do this every week and allocate a large portion of your budget to food. Thus price is very important, especially when you have families and limited budget. It does not mean Amazon GO will fail but that it may not be appropriate in every segment of the retail industry.
Chart by Statista and BI: http://www.businessinsider.com/amazon-go-consumer-doubt-survey-chart-2016-12
Also read more on Amazon GO: http://fmcs.digital/?s=amazon+go
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A motion graphic showing how Amazon’s new shopping experience Amazon Go will work. Simply scan in, take what you want and “Go”.
Farid Mheir's insight:
Below are some articles that describe AmazonGO technology in more detail, including a video animation. As you can see, we know very little and everyone is guessing at this time based on patent filing and an article from a consultant now hired by Amazon.
Various other articles:
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As we pass 2.5bn smartphones on earth and head towards 5bn, and mobile moves from creation to deployment, the questions change. What's the state of the smartphone, machine learning and 'GAFA', and what can we build as we stand on the shoulders of giants?
Farid Mheir's insight:
Amazing insights into the mobile industry state and trends.
WHY THIS IS IMPORTANT Andreessen Horowitz, and Benedict Evans in particular, have been known to spot trends long before everyone else. Here again, it appears they are making predictions about retailing - following in the steps of the print industry when Internet came along. Not certain I agree about the parallel but I agree that mobile and AI and other technologies will impact and transform the retail world in the near future. However, as opposed to the print media, retailers often sell physical goods that cannot, for now, be 3D printed at home. So either you pick them up in the store or get it delivered by FedEx or a drone. That being said, retail stores are bound to transform in showrooms and service centers as I wrote about in the past. And this is a major shift that many will fail to take.
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Subscription e-commerce uses AI to offer personalized, low cost, convenient products. It’s working.
Farid Mheir's insight:
Simple and efficient, I wonder why this concept has not caught on with grocery as my tastes and what I buy is often way more predictable than clothing or other items.
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Curated by Farid Mheir
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WHY THIS IS IMPORTANT
We all work so we should all be aware of this trend. For those of us that create strategy for others, this is essential to consider as an underlying trend.