Technology is the future of customer experience. These statistics show the grow of new technology and how it impacts everything about the future of customer experience.
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WHY IT MATTERS: Digital Transformation
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Curated by
Farid Mheir
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Check out the top-performing retailers and ecommerce companies as evaluated by Sailthru's experts in retail personalization and customer experience.
Farid Mheir's insight:
WHY IT MATTERS: personalization is a key trend in digital transformation. This list provides a good insight into who the leaders are providing great insights into the things we must do to personalize web, email, mobile, etc. customer experience 
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Instacart is excited to announce our first public dataset release, “The Instacart Online Grocery Shopping Dataset 2017”. This anonymized dataset contains a sample of over 3 million grocery orders from more than 200,000 Instacart users. For each user, we provide between 4 and 100 of their orders, with the sequence of products purchased in each order. We also provide the week and hour of day the order was placed, and a relative measure of time between orders.
Farid Mheir's insight:
WHY THIS IS IMPORTANT In today's eCommerce world, winners do not limit themselves to building great catalogs and payment processing experience. They actively analyze data to understand customer behaviour, to provide them with exceptional information to speed-up their shopping experience, but also maybe make them buy more or more expensive products. This is a great example of such a data analysis by grocery shopping leader instacart. It provides amazing insights into grocery shopping but also has open sourced the data for others to benefit.
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Farid Mheir's insight:
WHY THIS IS IMPORTANT Based on a detailed report, this article provides a chockful of stats about investments in certain technologies. Although based on a survey, it confirms certain trends that are widely accepted - so there should be no surprises for readers of this blog.
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Curated by Farid Mheir
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WHY IT MATTERS: the trends is clear, technology drives a number of business innovations in Retail. Questions is: is there a business model behind those innovations? Not always unfortunately... Nevertheless, useful insights about what's trending.