WHY IT MATTERS: Digital Transformation
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WHY IT MATTERS: Digital Transformation
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DoorDash and Instacart look to dive into the credit card space, riding on the rise of #eCommerce

DoorDash and Instacart look to dive into the credit card space, riding on the rise of #eCommerce | WHY IT MATTERS: Digital Transformation | Scoop.it

Instacart: The firm will be working with JPMorgan Chase to issue a credit card that will reportedly let customers earn 5% cash back on Instacart purchases. The card is said to launch next year.
DoorDash: The company is rumored to have several bidders lined up for its rewards credit card, including JPMorgan Chase, but is reviewing its options before making a decision in the next few weeks. DoorDash is also in the process of recruiting restaurant partners and stores to offer cardholders rewards and discounts on a rotating or permanent basis.

Farid Mheir's insight:

WHY IT MATTERS: interesting to see that pick-pack-delivery providers are in the best position to monetize their direct customer relations, like banks & shopping malls before eCommerce. 

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7 companies driving the US click-and-collect boom - 50% of #ecommerce of orders are #BOPIS means that #delivery is too expensive in most cases

7 companies driving the US click-and-collect boom - 50% of #ecommerce of orders are #BOPIS means that #delivery is too expensive in most cases | WHY IT MATTERS: Digital Transformation | Scoop.it

It makes sense that home improvement retailers leaned the heaviest on click and collect, given the size and weight of many of their products, and the fact that buyers—including small businesses, contractors, and repair service providers—often need these products immediately.
The big-box retailers came in just behind the home improvement retailers, followed by department stores like Macy’s and Nordstrom, which saw the least dramatic transitions to click and collect.
The lower figures for department stores can partially be attributed to the complete closure of certain locations during the height of the pandemic, thus precluding click and collect and forcing customers into traditional ecommerce delivery. Additionally, demand for apparel was low last year when compared with other product categories. But the lower click-and-collect share figures for department stores probably comes down to consumers still preferring home delivery for lower-priority, less time-sensitive items like clothing and accessories.

Farid Mheir's insight:

WHY IT MATTERS: click-n-collect will remain a reality for some products because delivery fees are just TOO HIGH. We need a low cost delivery solution for eCommerce, or well designed pickup areas in all stores.

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Gartner 2021 Market Guide for Marketplace Applications

Gartner 2021 Market Guide for Marketplace Applications | WHY IT MATTERS: Digital Transformation | Scoop.it

Enterprise marketplaces provide many tangible benefits to both B2C and B2B companies. Application leaders can use this Market Guide to understand the complexities of operating a marketplace, which vendors can help them develop a marketplace and what features they should consider.

Farid Mheir's insight:

WHY IT MATTERS: this is a useful overview of solutions but also of the complexities that running a marketplace imply. Pretty much my daily headaches for the past few months... ;-)

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Google Shopping microsite highlights 1,000 of the most popular products based on users interests - and marks the start of a battle against Amazon for being the destination for #eCommerce search sta...

Google Shopping microsite highlights 1,000 of the most popular products based on users interests - and marks the start of a battle against Amazon for being the destination for #eCommerce search sta... | WHY IT MATTERS: Digital Transformation | Scoop.it

Google Shopping has gone through quite the metamorphosis over the years. Back in 2002, it was called Froogle upon launching - a pun on the term frugal - and was later renamed to Google Product Search in 2007. Then, it was renamed yet again to Google Shopping in 2012 and went through several iterations even within itself relating to how information was presented to users. 

Farid Mheir's insight:

WHY IT MATTERS: with the explosion of marketplaces, eCommerce will become a battle for the product search starting point. Used to be that you went to Google first for everything. But in recent years, searching for products often meant you started your search on Amazon, not Google - as evidenced by the growth in Amazon traffic and ads. Big problem for Google. 

Google shopping is their answer and this microsite that highlights the best products per categories is trying to do for product search what Google had done for website searches in 2000: aggregate the interest of millions to reference eCommerce websites everywhere - and mostly away from Amazon. 

After years of not doing anything, we now see Google taking eCommerce seriously.

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China’s showing delivery person’s body temperature on the app: Is this the future? via @nathalierobi Nathalie Robitaille

China’s showing delivery person’s body temperature on the app: Is this the future? via @nathalierobi Nathalie Robitaille | WHY IT MATTERS: Digital Transformation | Scoop.it

Is this what our world is going to be like post the Covid-19 pandemic?

Farid Mheir's insight:

WHY IT MATTERS: this is old news but a new picture that shows what it looks like when you track your delivery in China. The image is from March 2021 even though the article is from 2020. So it seems to remain after a year. Not sure when it will be part of the UBER app... ;-)

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How confortable are humans with #robots? well it depends, and this list ranks 70 robotic solutions from smartphones to drones to self-checkout in #retail via @myplanet

How confortable are humans with #robots? well it depends, and this list ranks 70 robotic solutions from smartphones to drones to self-checkout in #retail via @myplanet | WHY IT MATTERS: Digital Transformation | Scoop.it

A comprehensive survey designed to surface consumer comfort levels with new and emerging technologies.

Farid Mheir's insight:

WHY IT MATTERS: the scores and the ranking is not important. This list is meaningful because it shows just how broad and deep the automation has become in retail stores. Expect to see a lot of those in your local shopping destination.

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#eCommerce in Québec 2020 provides interesting insights as we can measure people behaviour when travel and shows are not an option (they usually skew the transaction up quite a bit)

#eCommerce in Québec 2020 provides interesting insights as we can measure people behaviour when travel and shows are not an option (they usually skew the transaction up quite a bit) | WHY IT MATTERS: Digital Transformation | Scoop.it

Enquête NETendances 2020 - Le commerce électronique au Québec. Les achats en ligne au Québec ont connu une croissance de 15 % en un an.

Farid Mheir's insight:

WHY IT MATTERS: no surprise, eCommerce is popular here as everywhere. The data is useful to see what people buy when travel and shows are not an option (ie. covid ;-):  they usually skew the average transaction up quite a bit.

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No surprise: #Livestreaming on the rise during pandemic shutdown - not sure that it will remain as popular after, but may become a required feature in #ecommerce platforms

No surprise: #Livestreaming on the rise during pandemic shutdown - not sure that it will remain as popular after, but may become a required feature in #ecommerce platforms | WHY IT MATTERS: Digital Transformation | Scoop.it

The pandemic has boosted adoption of livestreaming technologies among brands and retailers looking to engage more directly with customers. The addition of commerce features is now transforming livestreaming into a growth engine for e-commerce globally.

Farid Mheir's insight:

WHY IT MATTERS: livestreaming - or live shopping - is very popular in Asia and has seen sharp rise during covid shutdown. I assume the popularity will slow as we resume normal life, but the trend appears strong enough that it becomes a required feature in eCommerce platforms...

Danny Simmons's comment, March 26, 11:33 AM
Oh! I have read about it recently here: https://www.nngroup.com/articles/livestream-ecommerce-china/
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6 Trends Rising E-Commerce Players Are Leveraging To Compete Against Amazon from @CBInsights - one trick not on the list is #lepanierbleu, for local products ;-)

6 Trends Rising E-Commerce Players Are Leveraging To Compete Against Amazon from @CBInsights - one trick not on the list is #lepanierbleu, for local products ;-) | WHY IT MATTERS: Digital Transformation | Scoop.it
  1. Niche assortment: Niche assortment companies focus on a narrow product assortment and gain a following among fanatics.  
  2. Distinctive convenience: Distinctive convenience companies strive to deliver ease and speed as a service. 
  3. Social connection: Social connection companies home in on the community and social aspects to promote product discovery, connection, and sales. 
  4. Personalization: Personalization companies focus on merchandising (product recommendations and search) and product customization (tailor a product specifically to a customer).
  5. Sustainability: Sustainability companies strive to reduce material waste, add more efficient products and services, and incorporate more transparent messaging. 
  6. Amazon market jockeys: Amazon market jockeys are companies that buy and scale up third-party marketplace brands on Amazon. Rather than Amazon-proofing, these companies are riding the wave of Amazon’s success.
Farid Mheir's insight:

WHY IT MATTERS: interesting take on a hot topic. How can retailers compete with Amazon? One way for local products is le panier bleu ;-)

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Marketplace is the #ecommerce buzzword for 2021 with an explosion of options: we at #lepanierbleu are part of this trend for #achatlocal... but yet to make the top 100 by @a16z ;-)

Marketplace is the #ecommerce buzzword for 2021 with an explosion of options: we at #lepanierbleu are part of this trend for #achatlocal... but yet to make the top 100 by @a16z ;-) | WHY IT MATTERS: Digital Transformation | Scoop.it

A ranking of the largest and fastest-growing consumer-facing marketplace startups and private companies. From food delivery to outdoor travel, the Marketplace 100 reflects the imprint of a year like no other. The Marketplace 100 is based on data from Bloomberg Second Measure, a consumer data analytics company that analyzes billions of purchases to track real-time consumer behavior and relative sales across over 5,200 merchants. The startups and private companies on the Marketplace 100 are then ranked using a common industry metric, Gross Merchandise Value (GMV), which is extrapolated from the total dollars consumers are spending against each company.

Farid Mheir's insight:

WHY IT MATTERS: eCommerce evolution requires the equivalent of shopping malls, to draw customers into a single location. This list of top 100 solutions is very informative.

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A great overview of Stripe $36B Online Retail payment via @CBInsights

A great overview of Stripe $36B Online Retail payment via @CBInsights | WHY IT MATTERS: Digital Transformation | Scoop.it

Today, around $4.3T worth of global commerce happens online. Stripe is intent on growing that number.

Farid Mheir's insight:

WHY IT MATTERS:  a great summary of the solution but also the payment processing in general.

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February 2021 #retailStore attendance -36% from usual slowly growing

February 2021 #retailStore attendance -36% from usual slowly growing | WHY IT MATTERS: Digital Transformation | Scoop.it

RetailNext, the leader in comprehensive in-store analytics, is pleased to announce that the latest Retail Performance Pulse is currently available for download. This monthly report aggregates millions of retail performance data points to give you a pulse on the industry and enable: Store performance benchmarking Financial forecasting Trend analysis across traffic, sales, and conversion metrics […]

Farid Mheir's insight:

WHY IT MATTERS: this data of store attendance will be interesting to follow as stores reopen. Note this data is for USA, not Canada.

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Walmart’s leaked documents showcase its plans to take on Amazon 

Walmart’s leaked documents showcase its plans to take on Amazon  | WHY IT MATTERS: Digital Transformation | Scoop.it

Internal company documents from March 2020 obtained by Insider reveal the retailer’s initiative—dubbed “Project Glass”—to strengthen its business and take on Amazon head-on.

Farid Mheir's insight:

WHY IT MATTERS: a bunch of links and data about Walmart's ecommerce efforts. 

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Cloud Customer Architecture for #eCommerce highlights core components to consider via @OMG

Cloud Customer Architecture for #eCommerce highlights core components to consider via @OMG | WHY IT MATTERS: Digital Transformation | Scoop.it

Cloud Customer Architecture for e-Commerce describes how to support e-Commerce solutions using cloud computing. The reference architecture contains a detailed view of the components, subcomponents and relationships for a cloud-based e-Commerce solution.

Farid Mheir's insight:

WHY IT MATTERS: not most recent but still relevant reference architecture for ecommerce. Not many of those lying around... ;-)

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100 Tech Innovators Transforming Retail #RetailTech

100 Tech Innovators Transforming Retail #RetailTech | WHY IT MATTERS: Digital Transformation | Scoop.it

The Retail Tech 100 is CB Insights' annual ranking of the 100 most promising B2B retail tech companies in the world. This year's winning companies include startups working on e-commerce infrastructure, supply chain automation, cashierless checkout, and more.

Farid Mheir's insight:

WHY IT MATTERS: an interesting list of retailTech solutions, with recent updates.

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commercetools – Composable Commerce, Reference Architecture | Divante

commercetools – Composable Commerce, Reference Architecture | Divante | WHY IT MATTERS: Digital Transformation | Scoop.it

Why choose commercetools for your new eCommerce platform? Find out in our comprehensive eBook. 

Farid Mheir's insight:

WHY IT MATTERS: this eBook contains a very interesting reference architecture for eComme solutions.

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3 years of growth in 3 quarters: ecommerce share rose from 17% in Q4 2019 to 20% in Q4 2020

Covid brought shock and a lot of broken habits to tech, but mostly, it accelerates everything that was already changing.

Farid Mheir's insight:

WHY IT MATTERS: we've known this since the beginning of the covid shutdown and numbers confirm this. The chart is from a tweet from Ben Evans with more insights in his annual presentation here: https://www.ben-evans.com/presentations

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From Bricks to Clicks, State of Mobility in Retail 2021 Report provides insights into #eCommerce customer behaviour changes during #covid via @JdeMontreal

From Bricks to Clicks, State of Mobility in Retail 2021 Report provides insights into #eCommerce customer behaviour changes during #covid via @JdeMontreal | WHY IT MATTERS: Digital Transformation | Scoop.it

L’enquête de la firme SOTI révèle que la Covid-19 a radicalement changé les attentes des consommateurs à l’égard des détaillants et du commerce en ligne. Selon leur étude (From Bricks to Clicks, State of Mobility in Retail 2021 Report) réalisée à l’échelle du globe, les consommateurs ne cliquent pas sur «acheter» si les retours ne sont pas faciles, si l'expédition et la livraison ne sont pas traçables, par contre la sécurité des données ne semble pas être une priorité absolue.

Farid Mheir's insight:

WHY IT MATTERS: (in french) a summary of key conclusions and stats from a recent report on consumer behaviour regarding eCommerce during covid shutdown. Even though we've flocked to eCommerce the experience remains plagued with issues that must be addressed in the coming years.

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The Forrester Wave B2B Commerce Suites, Q2 2020

The Forrester Wave B2B Commerce Suites, Q2 2020 | WHY IT MATTERS: Digital Transformation | Scoop.it

Key Takeaways: Forrester's research uncovered a market in which Adobe and Salesforce are Leaders; commercetools, Oracle, Intershop Communications, Insite, BigCommerce, SAP, and Sana Commerce are Strong Performers; and Apttus, Elastic Path Software, Unilog Content Solutions, and Episerver are Contenders.

Integration Capability And Business User Experience Are Key Differentiators: As monolithic technology becomes outdated and less effective, the providers that lead the pack demonstrate deep, prebuilt integrations and strong business user tooling. Vendors that deliver this value position themselves to successfully help their clients grow revenue, deepen customer loyalty, and expand into new markets.

Farid Mheir's insight:

WHY IT MATTERS: bear in mind that this list is pre-covid. But with so many retailers looking for solutions I felt this list to be useful. As with all WAVEs, have a big grain of salt and use the reviews , market positioning, etc. to prepare your own evaluations. And don'T discard solutions because they are not on the list. This is for B2B.

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The Forrester Wave B2C Commerce Suites, Q2 2020

The Forrester Wave B2C Commerce Suites, Q2 2020 | WHY IT MATTERS: Digital Transformation | Scoop.it

Key Takeaways: Forrester's research uncovered a market in which Adobe, Salesforce, and commercetools are Leaders; SAP, BigCommerce, Kibo Commerce, and Oracle are Strong Performers; Episerver and Elastic Path Software are Contenders; and Sitecore is a Challenger.

Business User Experience Drives Key Differentiators

 

As monolithic technology becomes outdated and less appealing to merchants, the providers that lead the pack will demonstrate deep integrations with both owned and competitive solutions, as well as business user tooling that unifies controls across those solutions and streamlines workflows. Vendors that deliver this value position themselves to successfully help their clients grow revenue, deepen customer loyalty, and expand into new markets.

Farid Mheir's insight:

WHY IT MATTERS: bear in mind that this list is pre-covid. But with so many retailers looking for solutions I felt this list to be useful. As with all WAVEs, have a big grain of salt and use the reviews , market positioning, etc. to prepare your own evaluations. And don'T discard solutions because they are not on the list. This is for B2C.

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5 Trends Will Converge To Change #Retail Even Faster In 2021 #retailTech

5 Trends Will Converge To Change #Retail Even Faster In 2021 #retailTech | WHY IT MATTERS: Digital Transformation | Scoop.it

Major technology trends are converging to change how retail works, and malls, grocery stores, and airports may all begin to look quite different very soon.

Farid Mheir's insight:

WHY IT MATTERS: interesting article as it presents solutions that will impact physical stores - as we can expect a return to stores when covid lockdowns are over...

PlushPancakes's comment, January 29, 6:36 AM
awsome
AlbertoLupo777's comment, January 30, 2:50 AM
wonderfull
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#digital is 50 years old: so what is next in #eCommerce and other areas? 134 fact-based data-full slides from @benedictevans provide insights into what the future may hold #mustRead

#digital is 50 years old: so what is next in #eCommerce and other areas? 134 fact-based data-full slides from @benedictevans provide insights into what the future may hold #mustRead | WHY IT MATTERS: Digital Transformation | Scoop.it

Covid brought shock and a lot of broken habits to tech, but mostly, it accelerates everything that was already changing. 20 trillion dollars of retail, brands, TV and advertising is being overturned, and software is remaking everything from cars to pharma. Meanwhile, China has more smartphone users than Europe and the USA combined, and India is close behind - technology and innovation will be much more widely spread. For that and lots of other reason, tech is becoming a regulated industry, but if we step over the slogans, what does that actually mean? Tech is entering its second 50 years.

Farid Mheir's insight:

WHY IT MATTERS: a great new overview of the digital transformation (my words), with fact-based data-full slides. I especially like everything about eCommerce in there which will become reference for me in coming months. I extracted just one striking illustration of the wide variation of eCommerce penetration depending on industry. This chart highlights how different the digital transformation strategies must be in the toys&games industry vs the grocery industry. Love it. Many more in the full presentation.

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200+ Amazon Seller Tools - Big List of #FBA Software and Apps

200+ Amazon Seller Tools - Big List of #FBA Software and Apps | WHY IT MATTERS: Digital Transformation | Scoop.it

I tested more than 200 apps myself, and here are my comments. On this list you will find Amazon product research tools, ppc software, ranking tools, review software, etc.

Farid Mheir's insight:

WHY IT MATTERS: anyone looking at fulfillment by amazon (FBA) should consider this reference for add-on tools.

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"Retailers want to sell more online but have lower margin from online sales, whereas brands have higher margins online" - perfect summary of issues facing #retail today from @benedictevans

"Retailers want to sell more online but have lower margin from online sales, whereas brands have higher margins online" - perfect summary of issues facing #retail today from @benedictevans | WHY IT MATTERS: Digital Transformation | Scoop.it
Farid Mheir's insight:

WHY IT MATTERS: I don't pay for much content these days but I did for Benedict Evans newsletter because he sits - as I do - at the confluence between technology and business and often, as in this quote, coins the issues in a few words. 

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The #RetailTech Emerging Landscape via @Deloitte offers insights beyond just a list of #startups

The #RetailTech Emerging Landscape via @Deloitte offers insights beyond just a list of #startups | WHY IT MATTERS: Digital Transformation | Scoop.it

This report goes beyond mapping technology startups and focuses in on how those technologies address retailers' and consumer brands' needs today.

Farid Mheir's insight:

WHY IT MATTERS: although the focus is on Israel startups the analysis applies worldwide IMO.

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