WHY IT MATTERS: Digital Transformation
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WHY IT MATTERS: Digital Transformation
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Curated by Farid Mheir
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Ecommerce Returns are a big deal and for some industries represent more than a third of orders - this has a huge impact on profitability and customer satisfaction, so be aware and do everything to ...

Ecommerce Returns are a big deal and for some industries represent more than a third of orders - this has a huge impact on profitability and customer satisfaction, so be aware and do everything to ... | WHY IT MATTERS: Digital Transformation | Scoop.it

Ecommerce returns can make or break your business. See the latest stats on ecommerce returns, return policy examples, and a return policy template.

Farid Mheirs insight:

WHY IT MATTERS: returned products are a big deal for retailers because they a financial and logistical nightmare. As reported in a previous post, some retailers don't bother restocking and send returned products to the landfill, creating a real ecological issue. But there are ways to reduce returns. This post provides some of them.

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The Disruption of Management Consulting via @CBInsights

The Disruption of Management Consulting via @CBInsights | WHY IT MATTERS: Digital Transformation | Scoop.it

Since former BCG consultant Clayton Christensen first used the term "disruptive innovation" in 1995, nimble startups have challenged incumbents in every field from music to manufacturing. Now, a tectonic disruption is hitting management consulting just as it has hit many other industries.

Farid Mheirs insight:

WHY IT MATTERS: this report presents the case for the disruption of consulting by small firms like mine as it is enabled by digital technologies. Fascinating read.  

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Amazing #mustRead article on Work-from-Anywhere from @HBR highlights the PROs & CONs & best practices - most of all, it stresses that small towns will become very attractive, and barriers like H1B ...

Amazing #mustRead article on Work-from-Anywhere from @HBR highlights the PROs & CONs & best practices - most of all, it stresses that small towns will become very attractive, and barriers like H1B ... | WHY IT MATTERS: Digital Transformation | Scoop.it

Best practices for all-remote organizations

Farid Mheirs insight:

WHY IT MATTERS: this well-researched article highlights the PROs & CONs of work from anywhere - WFA - and provides best practices from large companies that have done this at scale (1300 WFA employees at GitHub). A reference for us all in digital transformation and also a showcase for the real impact of our work: large cities may struggle to attract people versus small towns that have lower cost of living and little traffic, countries may find that work visas need to be adapted to limit remote workers (how to do that), etc.

All in all, it may be the biggest transformation that digital brings: a societal change. Who knows...

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This Hilariously Odd Short Film Was Written by GPT-3, and it shows how far #AI text generation has come in a few years: credible and readable... but not yet "intelligent" - Where would *you* apply ...

This Hilariously Odd Short Film Was Written by GPT-3, and it shows how far #AI text generation has come in a few years: credible and readable... but not yet "intelligent" - Where would *you* apply ... | WHY IT MATTERS: Digital Transformation | Scoop.it

People have been training A.I. to write movie scripts for years, but this one is different. It showcases just how far A.I. creativity has come.

Farid Mheirs insight:

WHY IT MATTERS: GPT-3 is one of the most advanced text generation neural network out there. This movie is based on a script generated by this technology. It begs to wonder: where would you apply this technology in your company?

Generating blog posts variations to bring traffic to your site? Summarizing memos and other internal communications? Creating customer interactions for customer support to train against? Generating fake posts and negative reviews on your competitor Amazon store?

Already these are possible and should make us all wonder when we read something: is it real, or is it GPT-3?... ;-)

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Estonia Is a 'Digital Republic' using #digitalID to identify its population and #blockchain for security - when #digitalTransformation is applied to a whole country. Can covid crisis provide incent...

Estonia Is a 'Digital Republic' using #digitalID to identify its population and #blockchain for security - when #digitalTransformation is applied to a whole country. Can covid crisis provide incent... | WHY IT MATTERS: Digital Transformation | Scoop.it

Estonia has digitized 99 percent of its public services and persistently achieves one of the highest ratings of trust in government in the EU.

Farid Mheirs insight:

WHY IT MATTERS: the article summarizes quite well what is possible when a whole country commits to a digital transformation. Note they've been at it since 1997, almost 30 years and they've had to make hard choices (not use a free analog phone system). Can covid crisis provide us with an incentive to do the same on healthcare, retail and government?

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Survey finds companies struggle with #omnichannel as content is often siloed in different websites and solutions - What they call the digital innovation gap

Survey finds companies struggle with #omnichannel as content is often siloed in different websites and solutions - What they call the digital innovation gap | WHY IT MATTERS: Digital Transformation | Scoop.it

The industry’s largest-ever survey of CMS users reveals which technology drives greater business results.

Farid Mheirs insight:

WHY IT MATTERS: sharing content across different websites, eCommerce, in-store displays and new devices (ie. Alexa, siri) is difficult. This survey provides insights into the reasons why sharing is difficult. Be aware this is biased towards headless CMS, but the conclusions appear valid IMHO.

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Gartner Hype Cycle for the Digital Workplace 2020 post-covid highlights a number of digital technologies that enable remote workers #digitalTransformation #digitalWorkplace

Gartner Hype Cycle for the Digital Workplace 2020 post-covid highlights a number of digital technologies that enable remote workers #digitalTransformation #digitalWorkplace | WHY IT MATTERS: Digital Transformation | Scoop.it

Large enterprises needing to pivot quickly and push innovation to the edges may be encumbered by heavy management and control structures. However, internal talent marketplaces have the potential to change that. They establish trust through feedback mechanisms. They allow for worker-led innovation and help workers take full control of their careers. They enable much better and more granular tracking of the skills, competencies, knowledge and interest of individual workers. This, in turn, will give enterprises a much better view of their workforce and improve workforce planning. Internal talent marketplaces will help bring about leaner, more agile and more adaptable organizations.

Farid Mheirs insight:

WHY IT MATTERS: this report is a great summary of the digital technologies that can support the remote workers as part of digital transformation of businesses.

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Emerging Technology Roadmap by Gartner provides one diagram to visualize 200 #technology categories in use in midsize organizations HT @TechnoRousseau for the reference

Emerging Technology Roadmap by Gartner provides one diagram to visualize 200 #technology categories in use in midsize organizations HT @TechnoRousseau for the reference | WHY IT MATTERS: Digital Transformation | Scoop.it

Gartner's Emerging Technology Roadmap provides a peer-based view of how organizations plan to adopt technologies over a 12- to a 24-month time period. CIOs and IT leaders at midsize enterprises can use this infographic to benchmark their adoption plans with their peers and to review key adoption trends. Analysis of this year’s adoption plans revealed seven key trends across three themes — remote work, productivity and operations.

Farid Mheirs insight:

WHY IT MATTERS: I like visuals like these to play a game with my CIO colleagues. It goes like this:

1- print the chart in B&W

2- have CIO circle which technologies they have deployed in their organization

3- show the diagram in color and spot

3.1- the red dots they have circled

3.2- the green dots they hav *not* circled

4- guess how much time and $$ you need to align to the chart

5- have a chat about enterprise architecture and digital strategic planning ;-)

Enjoy the game!

 

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Remote control for dogs: US Army trials augmented reality goggles for dogs - is this the killer use case for #AR?

Remote control for dogs: US Army trials augmented reality goggles for dogs - is this the killer use case for #AR? | WHY IT MATTERS: Digital Transformation | Scoop.it

The goggles could let handlers direct their dogs from a safe distance, the army says.

Farid Mheirs insight:

WHY IT MATTERS: augmented reality is looking for good use cases to make it a reality. Is this one of them?

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25 Years of the Gartner Hype Cycle #video highlights the evolution of key technologies #fascinating

A presentation of several novel ways to visualize 25 years of the Gartner Hype Cycle. The goal is to demonstrate how one's understanding of complex information can benefit greatly from viewing the data from a fresh perspective. The Hype Cycle journey of Virtual Reality is explored in greater detail and is illuminated by moments in the video creator's own personal journey through three decades of working on cutting edge VR research including close to a quarter century of using VR for theme park design and movie production.

Farid Mheirs insight:

WHY IT MATTERS: amazing video that combines 25 years of Gartner hype cycles to show trends and insights about the evolution of digital technologies in recent years.

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2020 State of the API Report provides tons of insights about the standards, technologies, skills and other characteristics of API development, maintenance and operations

2020 State of the API Report provides tons of insights about the standards, technologies, skills and other characteristics of API development, maintenance and operations | WHY IT MATTERS: Digital Transformation | Scoop.it

Read the 2020 State of the API report. Discover insights from more than 13,500 API industry professionals and experts.

Farid Mheirs insight:

WHY IT MATTERS: Application Programming Interfaces or APIs are the basic tools of software developers to easily develop and integrate their solutions with others. This annual report is of course biased to postman but does provide a good overview of the industry.

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One of the best visualizations of #collaboration tools: different tools for different tasks in today's #RemoteWork strategies HT @dhincliffe 

One of the best visualizations of #collaboration tools: different tools for different tasks in today's #RemoteWork strategies HT @dhincliffe  | WHY IT MATTERS: Digital Transformation | Scoop.it

At the top of most organizations' priority lists right now is how to keep their workers productive and engaged. Except for in-person businesses and essential workers, the workforce has largely been physically disbanded until the pandemic comes to an end, one way or another. In unprecedented fashion, technology has suddenly become one of the single…

Farid Mheirs insight:

WHY IT MATTERS: this article shows collaboration best practice and offers useful visuals to understand the perfect use of the collaboration tools out there.

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Google research shows Canadian consumers are thinking about efficient ways to shop and plan their in-store purchases - #retailers must be #omnichannel

Google research shows Canadian consumers are thinking about efficient ways to shop and plan their in-store purchases - #retailers must be #omnichannel | WHY IT MATTERS: Digital Transformation | Scoop.it

Recent retail insights on the Canadian consumer journey shows Canadian consumers are thinking about efficient ways to shop and plan their purchases.

Farid Mheirs insight:

WHY IT MATTERS: Google research shows that customers go online to plan their in-store trips as covid wave#2 is among us. The need for omnichannel strategy and execution is more important than ever.

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Debunking seven common #myths about #cloud via @McKinsey

Debunking seven common #myths about #cloud via @McKinsey | WHY IT MATTERS: Digital Transformation | Scoop.it

Common misconceptions about cloud are holding companies back from capturing the full benefits available.

Farid Mheirs insight:

WHY IT MATTERS: I wonder if anyone still believes in those myths? Read if any of those sound true.
Myth #1: The main value of cloud business cases is IT cost reductions.
Myth #2: Cloud computing costs more than in-house computing.
Myth #3: The security I can set up and control in my own data centers is superior to the security on cloud.
Myth #4: There is greater latency among applications running on cloud providers’ networks than there is on in-house networks.
Myth #5: Moving to cloud eliminates the need for an infrastructure organization.
Myth #6: The most effective way to transition to cloud is to focus either on applications or on entire data centers.
Myth #7: To move to cloud, you must either lift and shift applications as they are today or refactor them entirely.

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Perfect time to be a #technology or #agile professional as the postpandemic workforce will require your skills says @McKinsey global survey of 800 executives

Perfect time to be a #technology or #agile professional as the postpandemic workforce will require your skills says @McKinsey global survey of 800 executives | WHY IT MATTERS: Digital Transformation | Scoop.it

Responses to a McKinsey global survey of 800 executives suggest a disruptive period of workplace changes lies ahead due to acceleration of automation, digitization, and other trends.

Farid Mheirs insight:

WHY IT MATTERS: no surprise, companies will hire technologists and agile methodology experts post confinement to enable their remote workforce ... and reduce the need for humans!

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Whole Foods CEO does not think online grocery will remain the norm post-pandemic: 'Food is different' - #digitalDenial or #visionaryInsight?

Online grocery shopping surged since the pandemic kept Americans at home. The CEO of Whole Foods says as people start to feel more safe going out, that trend will fade.

Farid Mheirs insight:

WHY IT MATTERS: we've seen an acceleration of eCommerce adoption during covid lockdown worldwide. McKinsey says 10 years in 3 months. Shopify stock has surged, instacart orders have grown 250x, mirakl has raised 300M$ in funding, all based on this recent trend. 

But guys that have been doing retail for a long time are skeptical - like WholeFoods CEO (now Amazon). When everyone is FORCED to stay home, then of course eCommerce and home delivery will explode they. When things go back to normal, then retail will go back to normal is their belief.

Who's right? 

If you know me, you know where I stand on this. Going digital is like being an alcoholic: the first thing you must do on the road to recovery is recognize you have a problem... ;-)

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Alibaba Unveils New #Manufacturing #Digital #Factory that enables small-batch orders through automation & robotics

Alibaba Unveils New #Manufacturing #Digital #Factory that enables small-batch orders through automation & robotics | WHY IT MATTERS: Digital Transformation | Scoop.it

At an early stage, apparel was identified as the starting point for Xunxi – a sector in which the lengthy production cycles and high inventory levels have long been a problem for small and large players alike. Powered by new technologies such as real-time resourcing, process and cost planning, automated in-house logistics and Xunxi’s manufacturing operating system, the factory is able to produce small-batch orders at reasonable costs and with shorter delivery times, consequently increasing manufacturing efficiency from 25% to an average of 55%.

Farid Mheirs insight:

WHY IT MATTERS: this is a huge step forward and a sign of the times: manufacturing automation. Fueled by digital, automation, and robots, this enables production of smaller batches economically. When this is rolled out at full scale - I assume it still requires development and lots of tweaking - we can expect retailers to shorten the time from idea to production. with eCommerce, it enables the make-to-order that was made popular by Dell computers in the late 1990s: onl;y build the computer when an order has been placed. Expand this idea to t-shirts and you can see why this new Alibaba production facility is so important...

Joanna Joy Fieldings's curator insight, October 3, 4:21 PM
I think that new technologies are what can propel businesses to more successful odds. 
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Climate change good news: Have we already passed peak oil demand? BP predicts demand for oil flat or drop by 50% in 2050

Climate change good news: Have we already passed peak oil demand? BP predicts demand for oil flat or drop by 50% in 2050 | WHY IT MATTERS: Digital Transformation | Scoop.it

A new report from BP has shown that the world has already passed “peak oil” demand, and that demand for it could fall as much as 50% over the next 20 years.

Farid Mheirs insight:

WHY IT MATTERS: digital transformation has been criticized for being power hungry (Google consumption, bitcoin mining, etc.). This has lead many digital native companies to push hard for being carbon neutral (Apple by 2030, Google solar panels). This projection from BP (demand for oil stable or drop 50% by 2050) is great news in that direction.

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DANGER! DANGER! #Marketing organizations are starting to embrace #agile approach to tackle projects says @Gartner survey - so much can go wrong

DANGER! DANGER! #Marketing organizations are starting to embrace #agile approach to tackle projects says @Gartner survey - so much can go wrong | WHY IT MATTERS: Digital Transformation | Scoop.it

The Marketing organizational survey 2020 provides marketing leaders with the latest insights to optimize their organizational structure and build a more scalable, flexible, and resilient marketing organization

Farid Mheirs insight:

WHY IT MATTERS: adopting an agile approach is a great idea. But it requires clear vision, strategy, governance and teams that leverage digital tools and solutions to make sure anarchy does not set in. We have the experience in software development after 20 years of trials and errors. Let's hope marketing teams can learn from our mistakes...

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Amazon sales +44% during covid increases need for delivery hub expansion -warehouses- in suburbs and cities 

Amazon sales +44% during covid increases need for delivery hub expansion -warehouses- in suburbs and cities  | WHY IT MATTERS: Digital Transformation | Scoop.it

The rise in ecommerce caused an unprecedented surge in Amazon's volume, but it came with fulfillment challenges. The coronavirus pandemic bolstered ecommerce growth—sales grew 44.4% annually in Q2—as consumers turned to online shopping instead of brick-and-mortar amid store closures. But the milestone came with challenges in handling the surge, including delivery delays and slowed shipping speeds. Other competitors, like Walmart, were able to more effectively weather the storm because of their massive store network, so replicating competitors' strategies could help Amazon recoup lost market share and extend growth during the busy holiday season.

Farid Mheirs insight:

WHY IT MATTERS: Amazon will use failing and bankrupt stores and shopping malls to build warehouses so close to consumers that 1-2hr delivery becomes possible - the last hurdle in making eCommerce viable in many product categories (grocery, food, meals, and other high volume / low margin categories come to mind first of course).

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Canada households #ecommerce survey: 47% have an Amazon Prime membership, 46% have ordered groceries online, Amazon dominates eCommerce except for grocery via @TechnoRousseau

Canada households #ecommerce survey: 47% have an Amazon Prime membership, 46% have ordered groceries online, Amazon dominates eCommerce except for grocery via @TechnoRousseau | WHY IT MATTERS: Digital Transformation | Scoop.it

E-commerce was already growing in Canada before the COVID-19 crisis, but circumstances created by the pandemic have quickened the pace significantly. A new Solutions Research Group (SRG) report, based on national interviews with 1,350 Canadians in both official languages in July 2020.

Farid Mheirs insight:

WHY IT MATTERS: No surprise, Amazon dominates eCommerce in Canada and Amazon PRIME appears to be a major reason why (if you have prime then you more inclined to spend on Amazon to recoup your investment). But online grocery is a tough nut to crack and traditional retailers lead in that category.

I predict that in the future Amazon will give traditional grocers a run for their money if they do not invest in:

1) reducing cost of pick-pack-delivery via automation and robotics,

2) becoming marketplaces to attract consumers and deliver more than food products (think dry cleaning, meals, and other low margin / high volume products) and

3) converting their store real estate to improve service over merchandise (think Apple store more than Walmart). 

To do so this may mean that their shareholders will need to support this massive investments and tolerate lower benefits and EBITDA...

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Inability to fully utilize existing marketing #technologies is top operations impediment says @Gartner Operations Survey 2020 #marTech

Inability to fully utilize existing marketing #technologies is top operations impediment says @Gartner Operations Survey 2020 #marTech | WHY IT MATTERS: Digital Transformation | Scoop.it

The Marketing Operations Survey uncovers best practices for the marketing operations leaders' role’s current scope, future mandate, and provides insight into the most critical key performance indicators, development priorities and operational marketing technologies.

Farid Mheirs insight:

WHY IT MATTERS: not sure this is something they stress for marketing professionals in school these days. Marketing has become a technology business and you need the skills and the resources to properly use martech tools and solutions including: SEO, email, analytics, data analysis for end to end attribution, etc.

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How will #5G transform retail? Forrester CIO’s Guide to 5G In Retail provides some answers and raises some flags #AR #VR #supplyChain

How will #5G transform retail? Forrester CIO’s Guide to 5G In Retail provides some answers and raises some flags #AR #VR #supplyChain | WHY IT MATTERS: Digital Transformation | Scoop.it

This report highlights potential 5G use cases in retail and provides advice on how retail CIOs can explore the potential of 5G.

Key Takeaways
- 5G-enabled augmented, mixed, and virtual reality alters brand-consumer interaction

- 5G-enabled IoT Services will drive supply-chain optimization
- 5G enables many other technologies in the retail sector
Farid Mheirs insight:

WHY IT MATTERS: 5G telecom network promises to revolutionize many industries including retail. This report from Forrester presents use cases for 5G may bring but also puts those in context of what exists today and how fast the transformation will be.

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Online Grocery growth during #covid is slowing down but the surge is clear - question is "will it stick long term"?

Online Grocery growth during #covid is slowing down but the surge is clear - question is "will it stick long term"? | WHY IT MATTERS: Digital Transformation | Scoop.it

U.S. grocery delivery and pickup sales for August 2020 totaled $5.7 billion, down from June’s peak, but other key performance indicators showed strength. Average order value increased to a record high of $95, and intent to make a repeat purchase in the next month reached 75% in a market that is nearly five times larger than it was just one year ago, according to the Brick Meets Click/Mercatus Grocery Shopping Survey fielded August 24-26, 2020.

Farid Mheirs insight:

WHY IT MATTERS: more insight that shows the possible long term impact of covid on the acceleration of eCommerce.

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The most important chart to understand why Amazon Has No Profits (And Why It Works) - and why retailers & governments should be investing massively into eCommerce infrastructure

The most important chart to understand why Amazon Has No Profits (And Why It Works) - and why retailers & governments should be investing massively into eCommerce infrastructure | WHY IT MATTERS: Digital Transformation | Scoop.it

Amazon’s business is delivering very rapid revenue growth but not accumulating any surplus cash or profits, because every penny of cash is being ploughed back into expanding the business further. But, this is not because any given business runs permanently at a loss - it is because the profits from what is already there are spent on making new businesses. In the past, that was mostly in operations, but in recent years the investment firehose has again been pointed at capex.

Farid Mheirs insight:

WHY IT MATTERS: this article dates back a few years but is very important to understand Amazon and why it is so disruptive to retail.

Amazon invests most of its profits into developing solutions and infrastructure (via CAPEX or capital expenditure) in order to CAPTURE FUTURE ECOMMERCE SALES as the world moves from physical retail to digital.

To compete, retailers must either 1) leverage Amazon infrastructure (via marketplace, FBA, AWS, etc.) 2) or, if they are big enough, invest massively their CAPEX to build competing infrastructure to Amazon. This is difficult because their shareholders are used to getting return on their investments (which CAPEX will reduce): that may need to change. Or get the customers to pay for it (ie. massive walmart investments in eCommerce that they have just passed over to their suppliers - effectively having customers pay for it).

To maintain economic prosperity, governments should also invest in building shared infrastructure: large automated distribution centers, parcel delivery (canada post, USPS, etc.), digital payment processing, digital IDs, etc. This new infrastructure will benefit local retailers and local manufacturers, effectively financing their eCommerce competitiveness and ensuring survival of the economic fabric of their city / region / province / country.

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Curated by Farid Mheir
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