Know what it takes to deliver the kind of experience that keeps customers coming back.
Research and publish the best content.
Get Started for FREE
Sign up with Facebook Sign up with X
I don't have a Facebook or a X account
Already have an account: Login
WHY IT MATTERS: Digital Transformation
215.3K views |
+112 today
Get weekly or monthly digest of all posts in your inbox: https://fmcs.digital/wim-subscribe
Curated by
Farid Mheir
 Your new post is loading...
Scoop.it!
Know what it takes to deliver the kind of experience that keeps customers coming back.
Farid Mheir's insight:
WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences. 
Scoop.it!
Know what it takes to deliver the kind of experience that keeps customers coming back.
Farid Mheir's insight:
WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.
Scoop.it!
Know what it takes to deliver the kind of experience that keeps customers coming back.
Farid Mheir's insight:
WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.
Vezta & Co.'s curator insight,
October 9, 2018 10:26 PM
WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.
Scoop.it!
In today's "digital age," the dominant narrative is that e-commerce has fully eclipsed physical retail. The truth looks a bit different.
Farid Mheir's insight:
WHY IT MATTERS: this article reviews of the 6 companies are changing the in store experience to deliver true omni-channel.
Scoop.it!
The future of retail is playing out in China's mom-and-pop shops. Alibaba says that over the last year, it has redone about 1 million mom and pop shops like the Huangs' across China. It has done the same with about a hundred superstores. Big and small, these outlets buy all their goods through Alibaba's platform and pay using its affiliate Alipay app.
Farid Mheir's insight:
WHY IT MATTERS: chinese eCommerce giants are making sure there is no difference between on-line and in-store, paying to renovate stores with the latest hitech (AI, Big Data) and turning them into loyal customers. The future of retail is being defined in China.
Scoop.it!
Innovation is critical for established companies to stay relevant in the face of disruption. Here's our list of corporate innovation labs.
Farid Mheir's insight:
WHY IT MATTERS: everyone asks how they change do digital transformation. For one thing, setting up an independent lab can be a good place to start.
Scoop.it!
An analysis of more than 400 use cases across 19 industries and nine business functions highlights the broad use and significant economic potential of advanced AI techniques.
Farid Mheir's insight:
WHY IT MATTERS: many retailers say "AI is not for us, all we have to do is offer great customer service in store and all will be good". This study shows that the impact of AI and analytics will be material for those that adopt it. And may mark the beginning of the end for those that do not embrace this digital transformation.
Scoop.it!
While there is evidence that the retail apocalypse is real offline. There are mixed signs about whether online retailing is experiencing a full apocalypse.
Farid Mheir's insight:
WHY IT MATTERS: traditional retailers and shopping malls are facing store closures as the eCommerce traffic continues to grow in popularity. This first part of a series provides some very useful insights and facts about what many are calling the retail apocalypse.
Scoop.it!
We surveyed eCommerce Managers and CEOs from European countries and prepared the report based on their experiences and our knowledge.
Farid Mheir's insight:
WHY THIS IS IMPORTANT The report provides a good overview of key trends in eCommerce today with some useful trends and survey data.
tavaresandro's curator insight,
July 14, 2017 8:04 AM
WHY THIS IS IMPORTANT The report provides a good overview of key trends in eCommerce today with some useful trends and survey data.
Scoop.it!
The startups in this infographic have raised nearly $1.5B to optimize grocery store operations with AI, virtual reality and more.
Farid Mheir's insight:
WHY THIS IS IMPORTANT Grocery is the last frontier for digital disruption, everyone knows (huge market but late adopter of digital, especially eCommerce see http://sco.lt/8ai7W5 http://sco.lt/6q1Ijx http://sco.lt/8Y94vh ). But no one knows when exactly they'll get disrupted. Many are betting on eCommerce but from the looks of this report, we may see a lot of changes in our weekly trip to the supermarket, from shelf monitoring to augmented reality. Then again, grocers are pre-historic in their use of technology because of low margins and a very repetitive shopping experience. We mostly always buy the same products and are looking at our store "experience" to be fast with low prices, not so much fun and experiential (see Amazon GO http://sco.lt/8MTY8X where there is no cash register to slow you down still needs to be cheap http://sco.lt/80HuqX). So my bets are on the startups that enable faster grocery shopping at a low cost- all others I expect will have a hard time (sorry AR and VR startups...)!
Scoop.it!
Seattle-based Amazon is doubling down on AWS and its AI assistant, Alexa. It's seeking to become the central provider for AI-as-a-service.
Farid Mheir's insight:
WHY THIS IS IMPORTANT Amazon is a beacon in the digital transformation space - part of the famous GAFA acronym - Google Apple Facebook Amazon. This teardown from CBinsights shows that Amazon is way more than the eCommerce retailer we have come to love and rely on so much. The report reviews where Amazon invests and provides unique view into where it may be going. Retailers beware!
Scoop.it!
There have been more retail bankruptcies so far this year than all of 2016. The number of retailers filing for Chapter 11 bankruptcy is approaching its highest level since 2008 and 2009.
Farid Mheir's insight:
WHY THIS IS IMPORTANT If you are a retailer with physical stores or a real-estate owner, this chart should scare you into rethinking you long-term strategy regarding a decrease in physical store square footage and increase in eCommerce. From the looks of it, as soon as the cost of money will increase (interest rates), we may see many retailers from the old-wave (read: no eCommerce) be forced into bankruptcy...
Also read this for other very interesting stats, including sales per sq.ft.
Scoop.it!
The technical potential for automation differs dramatically across sectors and activities.
Farid Mheir's insight:
WHY THIS IS IMPORTANT We all work so we should all be aware of this trend. For those of us that create strategy for others, this is essential to consider as an underlying trend.
Scoop.it!
The Future of Personalization white paper looks at how retailers can deliver a more personalized, one-on-one online shopping experience. Specifically, the paper looks at the retail landscape and the challenges retailers must overcome in order to achieve personalization, such as understanding the individual consumer, including their style, size and brand affinities as well as external and internal factors that affect their decision making.
Farid Mheir's insight:
WHY THIS IS IMPORTANT Retailers planning their eCommerce solution should take a hard look at their return policy and process. Statistics such as this demonstrate that return rates as high as 45% can wreak havoc on profitability, customer satisfaction and employee frustration!
Scoop.it!
This year’s forecasts will highlight the trends & issues that we think will have major impacts on the retail industry over the coming 12 months.
Farid Mheir's insight:
Predictions for retail word this year.
Scoop.it!
The Artificial Intelligence Revolution isn’t around the corner—it’s here. A common remark is that as soon as some new form of AI is possible, it’s no longer AI, it’s just what computers “do”. And while we won’t notice most of AI’s effects in our world, there will be visible signs as digital technology is infused with AI. Through the lens of commerce, it’s easier to see AI’s deep effects as progress continues. Here are a few examples.
Farid Mheir's insight:
Very proud to share an article I recently co-authored on CloudRaker blog with Simon Hudson. It sheds lights into the potential impacts that AI will have on retail stores. A must read ;-)
Scoop.it!
A motion graphic showing how Amazon’s new shopping experience Amazon Go will work. Simply scan in, take what you want and “Go”.
Farid Mheir's insight:
Below are some articles that describe AmazonGO technology in more detail, including a video animation. As you can see, we know very little and everyone is guessing at this time based on patent filing and an article from a consultant now hired by Amazon.
Various other articles:
Scoop.it!
Mobile order-ahead refers to a consumer-facing mobile payment platform that allows customers to order food remotely, pay for the items on their phone, and pick up their order at a specific restaurant location. Leading QSRs in the US are beginning to adopt these platforms at an accelerated pace and are benefiting from them. Taco Bell sees 30% higher average order values on mobile compared to in-store, and Starbucks' Mobile Order & Pay already represents 10% of total transactions at high-volume stores, directly contributing to increased company sales.
Farid Mheir's insight:
A report shows that letting customers order ahead using mobile apps converts to higher sales order value.
WHY THIS IS IMPORTANT Retailer have invested in mobile apps in recent years mostly use them as marketing tools to notify customers of promotions, etc. With recent trends showing that customers download less and less apps to concentrate on a few well known ones (Facebook, etc.), retailer must find new ways to have their customers use their apps. Looks like if you allow customers to save time by pre-ordering their meal, it becomes a hot and customers spend more. Good to know.
Scoop.it!
Ecommerce research, latest blog posts and training. Includes case studies, recommended reports, buyer's guides and supplier search.
Farid Mheir's insight:
A great blog on different elements regarding eCommerce, from strategies to solutions and statistics. Here, one post that identifies the issues that prevent ecommerce deployment.
|
Curated by Farid Mheir
Get every post weekly in your inbox by registering here: http://fmcs.digital/newsletter-signup/
|
WHY IT MATTERS: creating great customer experiences seems to be the next big thing in digital transformation of retail stores. This survey from PWC provides insights into expectations and benefits of providing great experiences.