The future of food retail is to be found in China. Following Alibaba, major competitor JD.com has also opened its technologically advanced supermarket: 7Fresh uses eCommerce technology and aims to open 1,000 stores.
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WHY IT MATTERS: Digital Transformation
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Farid Mheir
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Proposed facility part of push to boost online grocery fulfillment. Walmart representative said the concept marks a different grocery pickup approach and would represent its largest pickup-only site. The location also would be Walmart’s first stand-alone, drive-up grocery facility in Illinois. The building would have no customer access and house 41,700 square feet of inventory space. Signs would direct customers driving through the lot to one of three canopied pickup bays, where they would park in a designated space and have their groceries loaded into their vehicle. Customers would order their groceries as usual via the Walmart Grocery app or website and select a pickup time in one-hour windows. Pickup trips and parking spots would be coordinated to avoid congestion.
Farid Mheir's insight:
WHY IT MATTERS: when Walmart gets into something, you should watch out. Here it seems they are exploring options for grocery fulfillment and delivery - as everyone is trying to figure out what will customer prefer and where to make money. But the solution feels like back to the future: the concept looks like a sears pickup counter from the old days! The article also mentions some delivery options being tested by Walmart including autonomous cars and crowdsourcing. 
Tuhin Islam's curator insight,
October 25, 2018 1:57 AM
Online grocery fulfilment? Can there be a Bangladesh version?
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Check out the top-performing retailers and ecommerce companies as evaluated by Sailthru's experts in retail personalization and customer experience.
Farid Mheir's insight:
WHY IT MATTERS: personalization is a key trend in digital transformation. This list provides a good insight into who the leaders are providing great insights into the things we must do to personalize web, email, mobile, etc. customer experience
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Une enquête menée en 2018 par 421 Research pour Ayden auprès de 5 033 Européens (Royaume-Uni, Allemagne, Espagne, France et Pays nordiques), rend compte de l'importance de la vision "Smart Phygital" pour les acteurs de la distribution. Comme le montre notre graphique, les attentes des consommateurs vis-à-vis de l'expérience d'achat se concentrent autour de 3 axes : la personnalisation, la stratégie omnicanale et l'innovation digitale.
Farid Mheir's insight:
WHY IT MATTERS: too many buzzwords, too many concepts are increasing the confusion of retailers and merchants. This year at the Paris Retail Week it was "smart phygital" a concept that means nothing more than the fact that eCommerce is morphing into retail commerce, driving changes in stores to go from mini-warehouses to an experience destinations where consumers will get product showrooms, advice and support. And all of that supported by digital technology and requiring huge digital transformation of processes and people.
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Are you wondering what the future holds for your eCommerce website? Want to know the future trends likely to decide the success of your online shop?
Farid Mheir's insight:
WHY IT MATTERS: every one of these trends seems to be supported by specific technologies - and these tech are not yet fully deployed at retailers today, leading to many that struggle to stay relevant IMHO.
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From store-grown produce to a renewed emphasis on service counters, retailers are focusing on innovation as well as time-honored strategies in an effort to keep their stores relevant.
Farid Mheir's insight:
WHY IT MATTERS: from the recent Paris Retail Week, I have been infused with the mantra that store experience is the wave of the future. An it makes perfect sense - look at the 3 areas in an Apple store: showroom, service and support. Key element behind all of this is a good dose of technology. But here again the trend is to hide the technology (think Amazon GO) instead of putting it at the forefront (Walmart retiring their self scanning apps). More in this article.
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FMI and Nielsen Company have partnered on the Digitally Engaged Food Shopper, a strategic engagement surrounding the forces and factors of change driven by digital technologies for both today’s and tomorrow’s food shopper. This multi-year initiative will reveal top trends in digitally enabled food shopping for both retailers and manufacturers to consider in their “connected commerce” strategies and capability investments. The exploration with Nielsen will ultimately inform food retailers and their trading partners how to craft a digital strategy; execute a plan; and appropriately resource it.
Farid Mheir's insight:
WHY IT MATTERS: FMI and Nielsen provide data to suggest that food grocery shopping online may reach disruption levels in 5-7 years. It is important because online grocery may be the last frontier of digital transformation. What we started in 1996 is finally showing signs of strong growth. We're almost there!
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The growth of last-mile delivery and demand for next- and same-day service is pushing logistics beyond traditional hub and spoke models to regional options, crowdsourcing, digital, and smart automation.
Farid Mheir's insight:
WHY IT MATTERS: delivery models are plenty and need to be expanded to reduce the cost of eCommerce deliveries.
How to Grow your Business's comment,
May 21, 2019 5:18 AM
Logistics Management Strategies & Improvement Tips https://urlzs.com/fuZW
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The last mile is seeing disruption from new business models that address customer demand for ever-faster delivery, as well as new technologies such as drones and autonomous ground vehicles.
Farid Mheir's insight:
WHY IT MATTERS: delivery is the last problem to solve to continue ecommerce growth. McKinsey explores the different delivery models for the last mile in this article.
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Farid Mheir's insight:
WHY IT MATTERS: good to compare France and US online grocery retail to show how much behind we are in north America...
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This chart shows the online share of total sales in the United States, by category.
Farid Mheir's insight:
WHY IT MATTERS: always good to know that store retail remains the largest solution by far in all categories but that growth at 15% or 25% means ecommerce doubles every 4-5 years.
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In today's "digital age," the dominant narrative is that e-commerce has fully eclipsed physical retail. The truth looks a bit different.
Farid Mheir's insight:
WHY IT MATTERS: this article reviews of the 6 companies are changing the in store experience to deliver true omni-channel.
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Aperçu des boutiques cross et omnicanal parmi les 1 000 boutiques en ligne les plus vendues en Allemagne avec au moins 10 emplacements fixes.
Farid Mheir's insight:
WHY IT MATTERS: this german institute reports on omni-channel support in retail which visually shows that few retailers embrace omni-channel fully at this time. Would be interesting to see the same elsewhere to compare.
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Afin de mieux connaitre les comportements et opinions des consommateurs québécois dans le secteur du commerce de détail, le GreenUXlab – Laboratoire FCI de recherche en nouvelles expériences utilisateurs et en écoresponsabilité de l’ESG UQAM – et MBA Recherche lancent une étude annuelle. La première édition de ce baromètre, qui constitue un panorama du marché sur l’appropriation de tendances de consommation en commerce de détail, mesure en particulier l’importance accordée, l’utilisation actuelle, l’attitude perçue et l’utilisation future de 10 tendances (et leurs sous-tendances) : digitalisation des points de vente, omnicanal, livraison pour les commandes,réduction de l’attente en caisse, magasin éphémère, économie collaborative, économie de seconde main, achat local, mieux manger, vrac.
Farid Mheir's insight:
WHY IT MATTERS: online shopping penetration is growing and now accounts anywhere from 10% to 50% of sales. However this study shows that consumers have a hard time finding local retailers and local products. I assume this is because the market attention is captured by very large providers - Amazon, Google, EBay, Alibaba, Walmart - leaving the corner retail store with a dilema: how to let shoppers know they exist. This is a problem that needs to be resolved. Or a business opportunity?
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The future of retail is playing out in China's mom-and-pop shops. Alibaba says that over the last year, it has redone about 1 million mom and pop shops like the Huangs' across China. It has done the same with about a hundred superstores. Big and small, these outlets buy all their goods through Alibaba's platform and pay using its affiliate Alipay app.
Farid Mheir's insight:
WHY IT MATTERS: chinese eCommerce giants are making sure there is no difference between on-line and in-store, paying to renovate stores with the latest hitech (AI, Big Data) and turning them into loyal customers. The future of retail is being defined in China.
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Innovation is critical for established companies to stay relevant in the face of disruption. Here's our list of corporate innovation labs.
Farid Mheir's insight:
WHY IT MATTERS: everyone asks how they change do digital transformation. For one thing, setting up an independent lab can be a good place to start.
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Today, online fast-moving consumer goods (FMCG) sales account for 2% of total FMCG sales, or $2.2 billion, in Canada. However, that number is expected to reach 5.3%, nearly $6 billion by 2020. On top of that, Nielsen estimates Canadian FMCG e-commerce sales to outpace brick and mortar store sales by a margin of seven to one.
Farid Mheir's insight:
WHY IT MATTERS: eCommerce is growing even in fast moving goods (as opposed to categories such as travel or electronics)
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The State of Retailing Online 2018 says retail Armageddon may not be as bad as initially anticipated
From
nrf
The annual study conducted by NRF and Forrester examines key digital commerce issues.
Key findings from this year’s report include:
Farid Mheir's insight:
WHY IT MATTERS: the number of retail store is growing - so why are we talking of retail armageddon? This research provides some insight, as does this newsletter from Axios: the armageddon may be for shopping malls - with only 300 of the existing malls to survive in a few years... https://www.axios.com/newsletters/axios-future-ca246c67-295d-411e-8802-e41f11e11512.html
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An analysis of more than 400 use cases across 19 industries and nine business functions highlights the broad use and significant economic potential of advanced AI techniques.
Farid Mheir's insight:
WHY IT MATTERS: many retailers say "AI is not for us, all we have to do is offer great customer service in store and all will be good". This study shows that the impact of AI and analytics will be material for those that adopt it. And may mark the beginning of the end for those that do not embrace this digital transformation.
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We've been promised the store of the future for years. And now retailers are starting to take the idea seriously
Farid Mheir's insight:
WHY IT MATTERS: another great article on what the store of the future may look like.
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Will it have robots? No checkout counters? Virtual fitting rooms? Almost anything seems possible.
Farid Mheir's insight:
WHY IT MATTERS: retail store are here to stay but they will transform - here is a glimpse into what may be around the corner.
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While there is evidence that the retail apocalypse is real offline. There are mixed signs about whether online retailing is experiencing a full apocalypse.
Farid Mheir's insight:
WHY IT MATTERS: traditional retailers and shopping malls are facing store closures as the eCommerce traffic continues to grow in popularity. This first part of a series provides some very useful insights and facts about what many are calling the retail apocalypse.
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Amazon spent $21.7 billion on shipping in 2017.
Farid Mheir's insight:
WHY IT MATTERS: Amazon spends 14.2% of its net sales to fulfill orders and 12.2% to deliver them to consumers. Thus a quarter of the costs of products sold is allocated to logistical costs and this is the biggest hurdle to eCommerce wide adoption. Amazon and other pure plays have a number of key advantages over established brick-n-mortar retailers (no retail store costs, no store employees, etc.) but they have to battle with order preparation and delivery which traditional retailers delegate to their customers as they push their carts in the store aisle. In that context, recent announcement of Sobeys to leverage Ocado's automated warehouse technology or recent Amazon announcement to create a parcel delivery solution that competes with FedEx and UPS makes sense. Any retailer thinking of scaling its eCommerce operation should thus make sure that its business model is viable regarding fulfillment and shipping - all other elements of eCommerce are not an issue. - Amazon SWA service: http://fmcs.digital/blog/amazon-package-delivery-service-to-compete-with-fedex-and-ups-swa-ecommerce-disruption-retailapocalypse/ - Sobeys Ocado partnership: http://fmcs.digital/blog/u-k-s-ocado-taps-into-canadas-online-grocery-market-with-sobeys-tie-up-is-canada-mature-enough-to-have-automated-grocery-fulfillment-centers-ecommerce-robots/ - Ocado's technology: http://fmcs.digital/blog/video-shows-ocado-warehouse-technology-that-sobeys-has-acquired-to-prepare-grocery-orders-is-based-on-an-army-of-small-robots-working-on-3d-hive/
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This statistic shows the 20 companies with the highest expenditure on research and development in 2017.
Farid Mheir's insight:
WHY IT MATTERS: one chart say it all: retailers are not equipped to fight against Amazon unless they band together and innovate.
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Amazon is getting into more brick-and-mortar stores. While the retail giant purchased Whole Foods last year, Amazon had previously opened up a convenience store for employees under its own brand in Seattle in 2016.
Farid Mheir's insight:
WHY IT MATTERS: I was floored when Amazon announced the GO concept in Dec 2016 (13 months ago!) and commented about it in different posts http://fmcs.digital/?s="amazon+go". Now their 1st store opens and pictures start surfacing. The big question now is: how are established retailers going to compete with this level of digital innovation given their anemic investments in R&D? Most don't even have a good eCommerce website. No wonder pundits predict a retail armageddon...
top 20 R&D spend: https://www.statista.com/statistics/265645/ranking-of-the-20-companies-with-the-highest-spending-on-research-and-development/ retail armageddon: https://news.usc.edu/121222/retail-armageddon-more-bankruptcies-in-four-months-than-all-of-2016/
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Curated by Farid Mheir
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WHY IT MATTERS: expect to see more robots in supermarkets in the near future - especially if you are in China 7fresh new high-tech supermarket. See a short description of the store here.