WHY IT MATTERS: Digital Transformation
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WHY IT MATTERS: Digital Transformation
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Curated by Farid Mheir
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The Evolution of the Recruitment Consultant [Infographic]

The Evolution of the Recruitment Consultant [Infographic] | WHY IT MATTERS: Digital Transformation | Scoop.it
Infographic: Over the last four decades, the recruiter has transformed from a pompous, sales-driven corporate into a more social, relationship-focused cyber sleuth.
Farid Mheir's insight:

Cartoonish as infographics often are, yet provides insight into the evolution that recruitment has gone through over the past 4 decades. The focus is the change on the day-to-day activities of the recruitment professional.


The digital transformation also has impacted the selection process itself, with an avalanche of resumes made available through job boards and the ability for recruiters to perform pre-interview background checks, testing and other professional validations. This has the potential to cut down in the number of interviews performed.


More interesting however would be for recruiters to "flip" recruitment around by hunting for potential candidates using social networks rather than waiting for them to apply for positions. This would be the next step in recruitment evolution.

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Why Walmart Wishes It Were a Startup- and what all retailers should learn and replicate

Why Walmart Wishes It Were a Startup- and what all retailers should learn and replicate | WHY IT MATTERS: Digital Transformation | Scoop.it

Walmart won’t say much about how much it sells online. Global E-Commerce CEO Neil Ashe will only say the company is on track to do more than $9 billion in annual online sales. But even if only half those sales come from people using the search engine, a 20 percent improvement still comes to almost $1 billion. For a company that has famously made its fortune on frugality, $1 billion for the price of 15 engineers is math Walmart surely appreciates.

Farid Mheir's insight:

All traditional businesses should be looking at Walmart and getting fired up about digital transformation. Call it digital strategy by proxy.


Walmart fears that Amazon will become the de facto destination for online shopping, same way Google is the default for search.


Google translated its search supremacy into a 40B$ ad business. Amazon could transform its online shopping supremacy into a 300B$ business. That would hurt Walmart. Not now but tomorrow (ie. in the next 5-10 years)


That is why Walmart is initiating the most profound digital transformation in the retail world. And all other retailers shuld take note and do the same.

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How your movements create a GPS 'fingerprint'- anonymous data is not enough to ensure privacy

How your movements create a GPS 'fingerprint'- anonymous data is not enough to ensure privacy | WHY IT MATTERS: Digital Transformation | Scoop.it
Through GPS, most mobile users can be quickly identified by their daily movement patterns, according to a study.


For the study, the research team studied 15 months of anonymous mobile data for roughly 1.5 million people. What they found was that, if they got accurate hourly updates on a person's whereabouts, tracked by their mobile carrier's cell towers, four "data points" were all they needed to figure out the person's identity 95% of the time.

Farid Mheir's insight:

Most of us will gladly supply our location data in order to have access to location-based promotions, reductions, coupons and other incentives. But unlike web browsing data, which can remain anonymous, location data actually reveals who you are.

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Google's Decision To Go Into The Local Delivery Business Is Just Bizarre

Google's Decision To Go Into The Local Delivery Business Is Just Bizarre | WHY IT MATTERS: Digital Transformation | Scoop.it
Self-driving cars, computerized glass, search, mobile phones, and... local delivery?
Farid Mheir's insight:

Also read Michael Elling comment and look back at my previous post which basically said that customers do not want same-day delivery.


That being said, there may be other good reasons why Google would like to enter same-day delivery: google self-driving cars. Google has a unique technology that can totally disrupt same-day deliveries by putting self-driving delivery vans on the streets. With those the economic model of same-day may become profitable. Moreover, Google may want to partner with local delivery firms, providing them with the infrastructure - Internet service plus self-driving tech - and let them go their way. They remain, after all, an engineering company.

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Wal-Mart Digital Transformation puts emphasis on its physical stores - a recipe for all brick-n-mortar retailers to compete with online pure-plays?

Wal-Mart Digital Transformation puts emphasis on its physical stores - a recipe for all brick-n-mortar retailers to compete with online pure-plays? | WHY IT MATTERS: Digital Transformation | Scoop.it
Wal-Mart will use its stores to amplify the power of its online shopping services, beef up its mobile application and put more effort into its mobile payments offering as competition with online retailers heats up...


“Two-thirds of the U.S. population are located within five miles of a Wal-Mart, by combining digital assets and physical assets, we can get closer to customer and enable shipping that’s affordable to us and expedient to the customer,” said Jeff McAllister, Walmart.com’s senior vice president of innovations.

Farid Mheir's insight:

Wal-Mart, with its recent wal-mart labs creation, may do for digital transformation what it has done for supply chain in the 70s. It is turning its physical stores into an asset to compete against online pure-plays such as Amazon.

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Insurance industry digital transformation is slow in France

Avec trois à sept contacts par an, dont un seul via Internet, les relations entre assurés et assureurs sont loin d'être aussi « digitales » qu'elles peuvent l'être avec les banquiers ou les acteurs de la téléphonie mobile et du Web. Néanmoins, la transformation digitale est bien là. Pour en mesurer l'état d'avancement, l'Argus de l'assurance a organisé une table ronde, en collaboration avec Exton Consulting. Échanges fructueux et analyses poussées. Nos six invités ont livré leur vision de cette révolution et évoqué les freins rencontrés.


Via DEMARLE chris, Renaud Finaz
Farid Mheir's insight:

The French insurance industry appears to be slow to adopt digital processes, and even slower to transform its processes. From the panel discussion we can extract the useful nuggets that may apply to other industries as well:

  • legal constraints in France and much of Europe slow down digital transformations. I suspect this may be true for other industries that deal with private aspects of our lives: insurance, finance, HR recruitment, medical, etc.
  • panel members all appear to approach transformation from a "digitization" aspect: converting paper processes to a digital format using web, ipads or electronic signatures. Few discuss process optimizations or true "digital flips". 
DEMARLE chris's curator insight, February 8, 2013 6:21 AM

Avec trois à sept contacts par an, dont un seul via Internet, les relations entre assurés et assureurs sont loin d'être aussi « digitales » qu'elles peuvent l'être avec les banquiers ou les acteurs de la téléphonie mobile et du Web.

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The Walgreens path to omnichannel success- we will see more of this in the future

The Walgreens path to omnichannel success- we will see more of this in the future | WHY IT MATTERS: Digital Transformation | Scoop.it
Walgreen's E-commerce VP Miguel Almeida explains the offline and online approaches that has helped the company's growth as an omnichannel retailer.
Farid Mheir's insight:

The Walgreens case study is a sign of the times because most brick-n-mortar retailer ar embarking in an omni-channel transformation to stay relevant in the face of online pure-plays like Amazon as they break down the barriers of eCommerce sales without a physical presence. BestBuy is doing it, Walmart is doing it and I assume most other retailers are thinking about it given the evel of interest around the topic at the recent NRf show in NYC.

What we can learn from Walgreen is that physical presence should not be a bad thing if you embrace digital technologies - mobile, eCommerce, showrooming, store pickup of internet orders, etc. - to differentiate your offering from pure plays by leveraging your physical presence to offer improved customer service (that's the omni-channel part). If you don't and try to compete on price, as is mostly the case now, pure plays will win because they do not have to support a network of stores with employees and cash registers.

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Sales Tax Essential to Multichannel Integration Strategies

As retail channels continue to evolve and become increasingly integrated in the eyes of the consumers, multichannel retailers will face an increasingly complex sales tax compliance environment.
Farid Mheir's insight:

This paper raises very good questions related to sales tax for retailers with an omni-channel presence. 

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Try 'Sloppy Typing' on This Reimagined QWERTY Keyboard from a Canadian Startup [VIDEO]

Try 'Sloppy Typing' on This Reimagined QWERTY Keyboard from a Canadian Startup [VIDEO] | WHY IT MATTERS: Digital Transformation | Scoop.it
A Toronto-based company is reimagining the QWERTY keyboard on your smartphone by streamlining the keys, letting you type easily without being precise.
Farid Mheir's insight:

More a technology innovation than someting that will transform businesses, I figured this would be interesting to know for most of my readers given that we all use a keyboard to interact with our devices. Plus, this is a Canadian startup which has tremendous growth potential. See the 2 min video, well worth it, especially towards the end.

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The NYTimes's digital transformation progress

The NYTimes's digital transformation progress | WHY IT MATTERS: Digital Transformation | Scoop.it
Like all newspaper companies, The Times is dealing with tough challenges as print advertising — long its major source of revenue — continues its sharp decline."Safe arrival on the shore of stable profitability in the digital age won’t be achieved in 2013; it is a long journey, with headwinds all the way."
Farid Mheir's insight:
Very interesting account of the challenges that print publications face when going digital. Aside from obvious economic constraints and an elusive business model, what strikes me more are the comments regarding the streamlined editorial process and the readers emphasis on fact checking. They both highlight the fact that digital transformation has forced the Times to revisit its internal processes and make them more efficient in light of the technology that provides more real time capabilities than print does. But it is true the emphasis on fact checking and data validation that the biggest transformation may happen. It introduces new ways to crowdsourced fact checking which may make the editorial work easier but shifts some power from the journal to its readers.
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Google Glass and the Future of Head-Mounted Displays

Google Glass and the Future of Head-Mounted Displays | WHY IT MATTERS: Digital Transformation | Scoop.it
How will Google Glass work? Looking at what's been revealed so far and current head-mounted displays, a picture begins to form.
Farid Mheir's insight:
Discussions around google glass remains speculative until the product ships in 2014. This article however provides interesting review of opportunities and potential issues of wearable head mounted displays. Still, I'd like to see a similar paper on potential business applications for this technology. What will glass allow businesses to do that was not possible before? Glass brings low cost, internet connected device with potentially a very large App Store of prewired solutions.
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eCommerce sales and numbers in Europe for 2012- digital transfo is underway (in french)

Les chiffres clés du e-commerce en France 2012
Farid Mheir's insight:

No surprise, eCommerce is growing in France and other European states. The eCommerce digital transformation is in full swing and businesses should soon start to get with it to remain competitive. But there is still time.


Numbers are for 2011 but raise interesting data:

  • <1% of 100K websites generate over than 10K orders per month: vast majority (70%+) generate less than 100.
  • B2B is playing catch-up to B2C, with 35% of business buying online
  • UK is leading European countries in eCommerce
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NYC subway replacing station maps with touch screen kiosks- nice evolution but it could be so much more

NYC subway replacing station maps with touch screen kiosks- nice evolution but it could be so much more | WHY IT MATTERS: Digital Transformation | Scoop.it
New York City plans to replace the maps in its subway stations with touch screen displays that will provide simple directions and real-time service alerts.
Farid Mheir's insight:

Interesting announcement for businesses thinking of going digital because it helps highlight the difference between digitization, optimization and business transformation or "digital flip". Let me explain.


Putting paper maps onto digital screens is great because it provides a means for always accurate maps, along with additional and potential real-time overlay of information. Touchscreen interface makes it even better as it allows users to interact and get personalized information. But in principle the process has not changed: it has merely been digitized.


Questions should be raised, as they are by @luigi cappel, on how to improve the user's life using these new maps, for example by linking the them to mobile phone apps or automated payment systems. This is what I call "digital optimization", as it makes the process of getting to your destination on the subway more efficient.


Now compare that to the NYC city developed 311 mobile app. It crowdsources the information gathering of NYC problems - potholes, grafitis, restaurant issues, etc. - and provides the city officials not only with digital, real-time, and geolocated information of issues but actually "flips" the city maintenance model. It puts the users in control of gathering and prioritizing the work of city workers. It gives them a voice and transforms their relationships. And that is a true innovation.


In closing, let me point you to the NYC digital roadmap. Launched in 2012, it provides a strategy for going digital that remains relatively unique at this time.

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Starbucks Execs Respond To Square Criticism: Innovation Is Messy

Starbucks Execs Respond To Square Criticism: Innovation Is Messy | WHY IT MATTERS: Digital Transformation | Scoop.it

As I walked up to the register at a Starbucks in lower Manhattan, I took out my smartphone, told the barista I'd like to pay with Square, and then scanned my iPhone and walked out. It was seamless. Easy. And took less time than for the customer in front of me, who fumbled with quarters and had to wait for change when paying for her coffee.

Farid Mheir's insight:

Going digital is difficult and this piece highlights an important fact: being first often means investing more heavily in change management. 

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More reasons for retailers to offer wi-fi in stores

More reasons for retailers to offer wi-fi in stores | WHY IT MATTERS: Digital Transformation | Scoop.it
Rather than fret about the dangers of 'showrooming', retailers should provide wi-fi for mobile users, as this influences the choice of store for almost 80% of consumers.
What are consumers using in-store wi-fi for? 

Though retailers fear price comparison, and 60.8% of smartphone owners are using in-store wi-fi for this, many other activities should actually be beneficial for the retailer. 

For example, 57.3% are using wi-fi to find product reviews, something which indicates they are close to a purchase and just require some reassurance (and there's much stores can do to assist here). 

47.2% are finding or accessing offers to use in-store, while 36.5% are browsing the store's website. Both very positive activities for stores, especially if they have mobile optimised sites

Farid Mheir's insight:

Going digital often means doing everything to enable your customers to leverage the digital bits you work so hard to provide them with. In particular, in-store wi-fi may fit into an omni-channel strategy to ensure customers can reach out to your eCommerce site if they go in-store for showrooming (do not expect that 3G cell coverage is good in your store, especially if you are in a mall or some other large building).


Moreover, you may find this cuts down on the 3G data plan costs if you provide or reimburse your employees for their cell phone or other mobile devices. It may actually save you money. 

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Death of the Flyer: A Matter of Time- and a great opportunity to innovate now before it is too late

Death of the Flyer: A Matter of Time- and a great opportunity to innovate now before it is too late | WHY IT MATTERS: Digital Transformation | Scoop.it

If you are ready to embrace life after the death of the newsprint flyer, I recommend two key first steps:

1) Get the basics right. Use data from a loyalty program to understand your customers. Be able to discern promotions that work from those that fail. Bordering on shocking is the number of retailers that aren’t able to say which promotions work, who are the key customers, and which promotions drive the right items and the right categories to the right customers.
2) Focus on alternative promotions. Start testing them now. Instead of 16-page flyers that go into the Saturday mailbox, deliver 1-1 targeted flyers delivered to a mobile phone, via email, the web or social media.

Don’t wait until the day until the flyer is not working at all. Get started now to build a true 1-to-1 relationship that creates not merely a satisfactory but dazzling experience for your customer and drives emotional loyalty to your brand.

Farid Mheir's insight:

We all know printed flyers will disappear the same way yellow pages have. Flyers will slowly drop in popularity until they disappear quite fast: this is what happened with yellow pages. Multiple external disruptions came into play (google, google maps, mobile, 3G, ipad, etc.) and converged to make YP usage useless, which resulted in what looked like sudden drop in usage. But in fact this could have been predicted years in advance. Problem is we don't know when the sharp drop will happen, and thus we postpone difficult digitization and optimization processes because the "traditional", mechanical or printed version, still works for most people. Businesses instead should use the time to test the new way and prepare for the time when it actually comes.

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What You Can Learn About Online Shoppers by Watching Them- and prevent fraud

What You Can Learn About Online Shoppers by Watching Them- and prevent fraud | WHY IT MATTERS: Digital Transformation | Scoop.it

Findings from two companies that apply science to try to decrease online shopping fraud and increase sales.

This morning, I covered the launch of Sift Science, a brainy startup from ex-Googlers that’s applying machine learning to detect fraud patterns in online retail.

Sift Science co-founder Brandon Ballinger told me that during beta testing with services like Airbnb and Uber, his company had observed a million different signals that flag any one buyer as a potential fraudster.

For instance, beware of people who try to buy something with a Yahoo email account — they’re twice as likely as the norm to be fraudsters — but users of AOL and Outlook.com email domains are much more likely to be safe.

Farid Mheir's insight:

siftScience service leverages multiple websites data to find patterns of fraudulent behaviour. An optimized version of a process that was once done offline and with much less information.

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Sell Any Product You Want Online with ShopLocket

Shoplocket is a web service, available since over a year, that allows anyone to sell products online in a very simple and straightforward way.


Here's is how it works. You first enter details for the product you want to sell, and select from a variety of designs for your web listing. The "sale page" is now ready to be published on the web and to be easily shared on all major social networks.


Finally, as orders roll in you get free automatic notifications inside your email inbox.


Other key features include:


Analytics
See how many times your product is being viewed. Always know where your sales are coming from.


Cross Platform Compatibility
Embed ShopLocket products anywhere you’d embed a Youtube video including sites based on Facebook, Tumblr, Blogger, WordPress, Posterous.


Templates choice
ShopLocket comes packed with a variety of styles for you to choose from.


Shipping & Taxes
ShopLocket gives you the option to configure shipping fees and add a tax rate.


Product Variants
Selling tshirts? We let you add a product variant (For example: Size, Color, Style etc)


Inventory Tracking
Option to turn on Inventory Tracking and publicly display quantity remaining.


Timed Deals
Option to turn on an Expiration Date or Countdown.

N.B.: Shoplocket keeps only 2.5% of your sales price, while PayPal and Stripe both charge 2.9% + 0.30cents for each sale made through their platform.



Free to sign-up to: https://www.shoplocket.com/ 


Example at work: http://ladieslearningcode.com/swag


Pricing: https://www.shoplocket.com/pricing


More info: https://www.shoplocket.com/about



Via Robin Good
Farid Mheir's insight:

Democratization is a huge component of digital transformation and this is s great example. It provides a simple yet effective way for small businesses or intrapreneurs to sell a few products online: gift baskets, overstock, books or software. Very easy to do it makes first entries into eCommerce very easy. Moreover it recognizes that social networks play a huge part in the promotion of products and services.

Roslyn Baker's curator insight, May 30, 2013 12:13 AM

NOT to sell things on the internet. But idea of selling an online B@B product giving specific design or presentaion to specific customers. Simple eg is you can choose the theme of you banking home page eg surfing or rockclimbing. May sound naff but the interaction with photos mobile devices is ever ioncreasing. Kepping customer satisfied by allowing them to be creative on YOUR sales website.

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Monitor your surroundings with these sensors may offer new business applications

Monitor your surroundings with these sensors may offer new business applications | WHY IT MATTERS: Digital Transformation | Scoop.it

CubeSensors (shown above) are available this summer and promise to "continuously measure temperature, humidity, noise, light, air quality and barometric pressure for every room." They're pretty, network-connected cubes that are almost as much decoration as they are tool.


Thermodo is a project currently on Kickstarter (that is well above its goal and still has 21 days to go), and it's a small thermometer that plugs into the headphone jack of your iPhone. It comes with an app, is slick, and pretty cheap at only 25 dollars.

Farid Mheir's insight:

The availability of low cost, easy to use, easy to integrate sensors is part of the bigger trends called Internet of Things. It promises to revolutionize our world by digitizing a large portion of the world that was previously run by mechanical means or pen-and-paper.


As with all things digital, business users will have the opportunity to go beyond digitize and to optimize or transform their ways of doing using them. For example, with these temperature sensors, the food industry can include them in delivery containers to digitize temperature monitoring and guarantee that "cold chain" is maintained. Digitize an existing process, but not much has changed.


More advanced retailers would leverage the real-time availability of temperature data to optimize their energy consumption and derive financial benefits. Finally, revolutionary players could transform their industry by making temperature monitoring a pre-requisite of deliveries, using a network of sensors to predict in advance that conditions are OK.

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FlowingData | Data Visualization, Infographics, and Statistics reference site and book

FlowingData | Data Visualization, Infographics, and Statistics reference site and book | WHY IT MATTERS: Digital Transformation | Scoop.it
Farid Mheir's insight:

I find myself going back to this website and blog as inspiration and guidance for visualization as I find that putting information into images has really become much more affordable. This represents a major transformation in the way we communicate. Flowingdata always brings very interesting blog posts that highlight very useful, sometimes intriguing, ways of presenting information in a non-textual way.


I find the reference and the books also provide very useful guidance.

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Barry Diller’s Aereo Service Challenges Cable Television

Barry Diller’s Aereo Service Challenges Cable Television | WHY IT MATTERS: Digital Transformation | Scoop.it
Aereo, a start-up backed by Barry Diller that captures broadcast signals to be streamed online, is sowing chaos in the cable television business.


Aereo is what has been called a loophole start-up because it is structured to comply with regulations even as it disrupts the current model. The company was started by Chet Kanojia, a Boston technologist and entrepreneur, and became operational in New York last year. It is built on a relatively ancient technology, with coin-size antennas assigned to each person in the coverage area who signs up for the service. Customers can then use an Internet connection to stream any program from broadcast stations, or have them stored by Aereo for later streaming.

Farid Mheir's insight:

Not sure that this new service will transform the broadcast industry but it certainly makes you think about it. Grab over-the-air signals that are available everywhere and broadcast them - freely - over the Internet without paying dues or fees. Sounds like cheating but hey, if it is *possible* at some time someone will do it.


That is why I consider this more a digitization than a transformation of broadcast: digitize the signal to whatch it on your ipad. The first step. True transformation of broadcast comes when you do things like tivo or better netflix, when you can elect to watch what you want when you want, whether it is broadcast or recorded or movies.

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Google Is Building A Same-Day Amazon Prime Competitor, “Google Shopping Express”

Google Is Building A Same-Day Amazon Prime Competitor, “Google Shopping Express” | WHY IT MATTERS: Digital Transformation | Scoop.it
Google is stealthily preparing to launch an Amazon Prime competitor called "Google Shopping Express." According to one source the service will be $10 cheaper than Amazon Prime at $69 a year and offer same-day delivery from brick-and-mortar stores...
Farid Mheir's insight:

Interesting when you compare this with the Boston Consulting survey on same-day delivery which basically says that retailers are embracing same-day delivery but that customers really don't care about it.

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Urban Outfitters exec: Instagram inspires, shows brand personality - Social networks - Mobile Commerce Daily

Urban Outfitters exec: Instagram inspires, shows brand personality - Social networks - Mobile Commerce Daily | WHY IT MATTERS: Digital Transformation | Scoop.it

“Instagram for us is huge — the engagement on Instagram is through the roof,” said Steve Hartman, managing director of direct and marketing at Urban Outfitters, Philadelphia.

“Just looking earlier today, we posted a picture of shoes in the office, and it got 40,000 likes on Instagram immediately,” he said. “So that one is really about us inspiring the customer and also showing that it goes back to the personality of the brand.”

Farid Mheir's insight:

Great example of usage of social media beyond a boring facebook page and followers. People that post photos of themselves are more attached to the brand and the other clients. And this can pply to way more than apparel. Think food - pics of your meals or what you've prepared with groceries you bought - or in a B2B environment pics of usage of front loaders or other mechanical equipments. Lots of opportunities to transform the customer interaction, feedback, commitment, and ultimately sales?

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Kill Your Meeting Room — The Future's in Walking and Talking

Kill Your Meeting Room — The Future's in Walking and Talking | WHY IT MATTERS: Digital Transformation | Scoop.it
“Sitting has become the smoking of our generation.” I argued this in my recent talk at TED2013 and elsewhere while advocating for the concept of “walking meetings” because we spend more time sitting than sleeping.
Farid Mheir's insight:

Interesting point of view. I've started to work standing up 18 months ago and find benefits and some concerns with the concept. I find walking meetings may transform interactions but would face serious head winds in certain conditions: large meetings (more than 3-4) would make conversations difficult, weather (rain, snow) would be a deterrent, etc. But for 2-3 person meetings with few notes and pleasant weather, I think it is a great idea. And with support of technology (mobile phone, google glasses) this can actually be a good thing.

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How Google Glass Will Revolutionize 9 Industries

How Google Glass Will Revolutionize 9 Industries | WHY IT MATTERS: Digital Transformation | Scoop.it
Some of them won't survive.
Farid Mheir's insight:

Very interesting insight, although very thin analysis. I agree healthcare, construction, police, education, travel will be transformed. For sure advertising as well.


But it looks a lot like the internet in the early days; a new information delivery medium. Little emplhasis seems to be placed on collaboration of what was called 2.0. Maybe we'll have glasses 2.0?

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