WHY IT MATTERS: Digital Transformation
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#Agile approaches are getting implemented in organizations for more than #Software #Development via @BCG

#Agile approaches are getting implemented in organizations for more than #Software #Development via @BCG | WHY IT MATTERS: Digital Transformation | Scoop.it

For most companies, agile is confined to software development—but it doesn’t need to be. Increasingly, forward-thinking companies are taking advantage of the same agile techniques that have transformed software development. Now they are successfully deploying these techniques in other core business units, from marketing to human resources to finance. When companies implement agile across their entire organizations, ways of working improve dramatically. Agile methods are more collaborative and creative and can be more efficient than other business models. But companies must first understand why their current business structures need to change.

Farid Mheirs insight:

WHY IT MATTERS: software developers have proven for years that agile approaches deliver much better results than tradition approaches dubbed "waterfall". I believe that because I have lived it many times. Now it is time for others in the organization to embrace agile approaches. And for those that know agile, remember that I always prefer to have pigs on my projects (for others, read this https://www.implementingscrum.com/2006/09/11/the-classic-story-of-the-pig-and-chicken/)

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Amazon sales +44% during covid increases need for delivery hub expansion -warehouses- in suburbs and cities 

Amazon sales +44% during covid increases need for delivery hub expansion -warehouses- in suburbs and cities  | WHY IT MATTERS: Digital Transformation | Scoop.it

The rise in ecommerce caused an unprecedented surge in Amazon's volume, but it came with fulfillment challenges. The coronavirus pandemic bolstered ecommerce growth—sales grew 44.4% annually in Q2—as consumers turned to online shopping instead of brick-and-mortar amid store closures. But the milestone came with challenges in handling the surge, including delivery delays and slowed shipping speeds. Other competitors, like Walmart, were able to more effectively weather the storm because of their massive store network, so replicating competitors' strategies could help Amazon recoup lost market share and extend growth during the busy holiday season.

Farid Mheirs insight:

WHY IT MATTERS: Amazon will use failing and bankrupt stores and shopping malls to build warehouses so close to consumers that 1-2hr delivery becomes possible - the last hurdle in making eCommerce viable in many product categories (grocery, food, meals, and other high volume / low margin categories come to mind first of course).

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Going Undercover As An Amazon Fresh Driver shows how Amazon is trying to crack the last remaining issue with ecommerce: delivery cost and speed via @HNGRY

Going Undercover As An Amazon Fresh Driver shows how Amazon is trying to crack the last remaining issue with ecommerce: delivery cost and speed via @HNGRY | WHY IT MATTERS: Digital Transformation | Scoop.it

62% of US adults have preferred to buy groceries in person since the beginning of the pandemic despite nearly a quarter of them using online delivery and pickup.

Farid Mheirs insight:

WHY IT MATTERS: amazon appears to be testing another method of grocery fulfillment that leverages dark stores that are close to households (with dedicated staff and soon micro-fulfillment automation) and a network of freelance drivers that delivers orders in a very small area in order to solve the last remaining problem of eCommerce: delivery cost and speed.

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Canada households #ecommerce survey: 47% have an Amazon Prime membership, 46% have ordered groceries online, Amazon dominates eCommerce except for grocery via @TechnoRousseau

Canada households #ecommerce survey: 47% have an Amazon Prime membership, 46% have ordered groceries online, Amazon dominates eCommerce except for grocery via @TechnoRousseau | WHY IT MATTERS: Digital Transformation | Scoop.it

E-commerce was already growing in Canada before the COVID-19 crisis, but circumstances created by the pandemic have quickened the pace significantly. A new Solutions Research Group (SRG) report, based on national interviews with 1,350 Canadians in both official languages in July 2020.

Farid Mheirs insight:

WHY IT MATTERS: No surprise, Amazon dominates eCommerce in Canada and Amazon PRIME appears to be a major reason why (if you have prime then you more inclined to spend on Amazon to recoup your investment). But online grocery is a tough nut to crack and traditional retailers lead in that category.

I predict that in the future Amazon will give traditional grocers a run for their money if they do not invest in:

1) reducing cost of pick-pack-delivery via automation and robotics,

2) becoming marketplaces to attract consumers and deliver more than food products (think dry cleaning, meals, and other low margin / high volume products) and

3) converting their store real estate to improve service over merchandise (think Apple store more than Walmart). 

To do so this may mean that their shareholders will need to support this massive investments and tolerate lower benefits and EBITDA...

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Inability to fully utilize existing marketing #technologies is top operations impediment says @Gartner Operations Survey 2020 #marTech

Inability to fully utilize existing marketing #technologies is top operations impediment says @Gartner Operations Survey 2020 #marTech | WHY IT MATTERS: Digital Transformation | Scoop.it

The Marketing Operations Survey uncovers best practices for the marketing operations leaders' role’s current scope, future mandate, and provides insight into the most critical key performance indicators, development priorities and operational marketing technologies.

Farid Mheirs insight:

WHY IT MATTERS: not sure this is something they stress for marketing professionals in school these days. Marketing has become a technology business and you need the skills and the resources to properly use martech tools and solutions including: SEO, email, analytics, data analysis for end to end attribution, etc.

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How will #5G transform retail? Forrester CIO’s Guide to 5G In Retail provides some answers and raises some flags #AR #VR #supplyChain

How will #5G transform retail? Forrester CIO’s Guide to 5G In Retail provides some answers and raises some flags #AR #VR #supplyChain | WHY IT MATTERS: Digital Transformation | Scoop.it

This report highlights potential 5G use cases in retail and provides advice on how retail CIOs can explore the potential of 5G.

Key Takeaways
- 5G-enabled augmented, mixed, and virtual reality alters brand-consumer interaction

- 5G-enabled IoT Services will drive supply-chain optimization
- 5G enables many other technologies in the retail sector
Farid Mheirs insight:

WHY IT MATTERS: 5G telecom network promises to revolutionize many industries including retail. This report from Forrester presents use cases for 5G may bring but also puts those in context of what exists today and how fast the transformation will be.

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Online Grocery growth during #covid is slowing down but the surge is clear - question is "will it stick long term"?

Online Grocery growth during #covid is slowing down but the surge is clear - question is "will it stick long term"? | WHY IT MATTERS: Digital Transformation | Scoop.it

U.S. grocery delivery and pickup sales for August 2020 totaled $5.7 billion, down from June’s peak, but other key performance indicators showed strength. Average order value increased to a record high of $95, and intent to make a repeat purchase in the next month reached 75% in a market that is nearly five times larger than it was just one year ago, according to the Brick Meets Click/Mercatus Grocery Shopping Survey fielded August 24-26, 2020.

Farid Mheirs insight:

WHY IT MATTERS: more insight that shows the possible long term impact of covid on the acceleration of eCommerce.

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Walmart overtakes Amazon as #1 in grocery #ecommerce - does this mean that physical stores are an asset for #ecommerce - contrary to popular belief...?

Walmart overtakes Amazon as #1 in grocery #ecommerce - does this mean that physical stores are an asset for #ecommerce - contrary to popular belief...? | WHY IT MATTERS: Digital Transformation | Scoop.it

The retailer’s 30% piece of the online grocery segment puts it ahead of Amazon, which saw its share slip to 27%, according to a survey by TABS Analytics.

Farid Mheirs insight:

WHY IT MATTERS: grocery is at the forefront of eCommerce battle. Delivery costs are high and at the center of the battle: where physical stores - if they are transformed - can become a strategic asset.

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Amazon vs. Walmart study highlights the fact that #loyaltyPrograms, #delivery and #technology are key levers where large marketplace try to innovate & differentiate

Amazon vs. Walmart study highlights the fact that #loyaltyPrograms, #delivery and #technology are key levers where large marketplace try to innovate & differentiate | WHY IT MATTERS: Digital Transformation | Scoop.it

Find out how the Amazon and Walmart marketplaces compare across key areas such as fulfillment, delivery, advertising, and more.

Farid Mheirs insight:

WHY IT MATTERS: this study highlights the areas where retail eCommerce leaders compete. The last problems to solve are with technology and logistics, especially delivery.

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In an era of #retail innovation, store real-estate must be repurposed to make way for the changing needs of consumers but also the needs of #eCommerce such as fulfillment and service via @McKinsey

In an era of #retail innovation, store real-estate must be repurposed to make way for the changing needs of consumers but also the needs of #eCommerce such as fulfillment and service via @McKinsey | WHY IT MATTERS: Digital Transformation | Scoop.it

Retailers must get creative with their real estate. Closing stores is certainly an option, but it shouldn’t be the first or only one that they consider. For starters, retailers must think ahead to the future needs of their online businesses; some store space could conceivably be reallocated to fulfilling online orders or providing other services.

Retailers can address overcapacity in their portfolio in several ways (Exhibit 4). Options include reinvigorating core categories within a store, repurposing certain areas of the store, renting out space to other businesses, right-sizing the store, removing it from the network entirely, or redeveloping it as a mixed-use property, perhaps with residential space—an especially palatable solution in regions with housing shortages.

Farid Mheirs insight:

WHY IT MATTERS: physical stores often are a liability in an era of reduced store traffic due to coronavirus and eCommerce. This article suggests ways to repurpose store layout.

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The most important chart to understand why Amazon Has No Profits (And Why It Works) - and why retailers & governments should be investing massively into eCommerce infrastructure

The most important chart to understand why Amazon Has No Profits (And Why It Works) - and why retailers & governments should be investing massively into eCommerce infrastructure | WHY IT MATTERS: Digital Transformation | Scoop.it

Amazon’s business is delivering very rapid revenue growth but not accumulating any surplus cash or profits, because every penny of cash is being ploughed back into expanding the business further. But, this is not because any given business runs permanently at a loss - it is because the profits from what is already there are spent on making new businesses. In the past, that was mostly in operations, but in recent years the investment firehose has again been pointed at capex.

Farid Mheirs insight:

WHY IT MATTERS: this article dates back a few years but is very important to understand Amazon and why it is so disruptive to retail.

Amazon invests most of its profits into developing solutions and infrastructure (via CAPEX or capital expenditure) in order to CAPTURE FUTURE ECOMMERCE SALES as the world moves from physical retail to digital.

To compete, retailers must either 1) leverage Amazon infrastructure (via marketplace, FBA, AWS, etc.) 2) or, if they are big enough, invest massively their CAPEX to build competing infrastructure to Amazon. This is difficult because their shareholders are used to getting return on their investments (which CAPEX will reduce): that may need to change. Or get the customers to pay for it (ie. massive walmart investments in eCommerce that they have just passed over to their suppliers - effectively having customers pay for it).

To maintain economic prosperity, governments should also invest in building shared infrastructure: large automated distribution centers, parcel delivery (canada post, USPS, etc.), digital payment processing, digital IDs, etc. This new infrastructure will benefit local retailers and local manufacturers, effectively financing their eCommerce competitiveness and ensuring survival of the economic fabric of their city / region / province / country.

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38 Ways Drones/UAVs Impact Society: from War To Forecasting Weather... to cracking the final issue with #retail #ecommerce? via @CBinsights

38 Ways Drones/UAVs Impact Society: from War To Forecasting Weather... to cracking the final issue with #retail #ecommerce? via @CBinsights | WHY IT MATTERS: Digital Transformation | Scoop.it

High tech drones or UAVs are tackling everything from disease control to vacuuming up ocean waste to delivering pizza, and more.

Farid Mheirs insight:

WHY IT MATTERS: when Amazon receives FAA clearance for drone delivery, I take notice. After all, delivery is the final frontier for profitable ecommerce. So maybe drone delivery is the solution - especially for Canada and its wide empty territory? Not sure that drones will solve delivery issues but sure it is fun to think that it may provide a low-cost option in certain areas.

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21st century grocery store or the Walmart-killer? Amazon's new FRESH store reveals traditional shopping infused with digital technologies - last remaining hurdle: profitable delivery

21st century grocery store or the Walmart-killer? Amazon's new FRESH store reveals traditional shopping infused with digital technologies - last remaining hurdle: profitable delivery | WHY IT MATTERS: Digital Transformation | Scoop.it

Exclusive look inside Amazon's new grocery store from one of the few customers allowed inside until the location opens to the public.

Farid Mheirs insight:

WHY IT MATTERS: Amazon must crack grocery shopping to grow into a Walmart competitor. And weekly grocery trips mean customer loyalty, and reasons to use Amazon as the "one stop shop". As I've said before, if you can manage to deliver weekly groceries to the home and be *profitable*, then you've solved the last remaining eCommerce hurdle: delivery costs (now accounting for 15% of Amazon costs - HUGE).

So read this story of the new Amazon store but don't get stuck on the technologies (they are great and have plenty of limitations - especially the grocery cart called DASH) and focus on the transformational impact that grocery shopping will have for Amazon AS A WHOLE. This is a small step with huge implications for eCommerce + retail in general.

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2020 Gartner Magic Quadrant For robotic process automation #RPA

2020 Gartner Magic Quadrant For robotic process automation #RPA | WHY IT MATTERS: Digital Transformation | Scoop.it

COVID-19 and a global recession could drive further [RPA] adoption: The business disruption and new normal of remote working induced by COVID-19 are prompting customers to have a deeper look into RPA as a tactical automation option, to digitize paper-based, routine human processes. - Gartner

Farid Mheirs insight:

WHY IT MATTERS: robotic process automation is the best way to manage integration in companies that have legacy systems because not all digital transformations can start form scratch or rip-n-replace...

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What #omnichannel means for stores: more services, more warehouse & fulfillment. This image from @Kantar says it all

What #omnichannel means for stores: more services, more warehouse & fulfillment. This image from @Kantar says it all | WHY IT MATTERS: Digital Transformation | Scoop.it

I thought I’d begin September by reaching out and sharing a piece of thought-leadership presented at Kantar’s ‘The retail realities of COVID-19’ event held in early August. 

I’ve linked the presentation for your review and in it you can expect:

-       A review of the short, medium, and long-term effects of COVID-19 on retail

-       How shopper expectations continue to evolve, and how brands can continue to connect effectively with shoppers/consumers

-       The evolving roles of the brick-and-mortar store and ecommerce/omnichannel tech

Farid Mheirs insight:

WHY IT MATTERS: I thought this illustration is bang on to explain what retailers should do in their store renovations as they undergo their digital transformation and move to omni channel. Most organizations think eCommerce is all about selecting the right software: it is not. It is about reallocating space in your stores and in warehouses to reflect the new reality that orders will flow mostly from online - with customers walking in stores to "touch" products and talk to people. Not sure what I mean, go in an Apple store: entrance is a showroom, middle is service, back is troubleshooting, sides are for quick buys (like cell phone charger or laptop cover) and periodically the store transforms into a event location for product launches and classes. Inventory is in the back room but the real place to buy is online.

The original link to the slides is here: https://app.hubspot.com/documents/3788602/view/85773854?accessId=81df58

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Contactless Touchless Using Your Eyes? Not everything that *can* be done *should* be done #gadget #funny #useless

Contactless Touchless Using Your Eyes? Not everything that *can* be done *should* be done #gadget #funny #useless | WHY IT MATTERS: Digital Transformation | Scoop.it

Going contactless with eye control? Pyramid Computer GmbH is pioneering new and exciting ways of interaction.

Farid Mheirs insight:

WHY IT MATTERS: look at the 1min video. Laugh. Move on.

The Flyy's curator insight, September 1, 5:29 AM
"This is the second post in the series of three blog posts on AppBrowzer’s Viral Referral Program. In September 2018, I read this article about Tez (now Google Pay) getting 7.5 million installs in a month. That’s an average of 2,50,000 installs a day. 

As a marketer, I was intrigued and wanted to know how they did it. Google does spend a lot of money on advertisements every year

— online as well as offline. However, that was their total advertising spend across all products

— Google Maps, Google Duo, Google Pixel Phone, Tez(Google Pay), Google Home, GCloud, etc. I wanted to find out how much they spent on Tez alone and was trying to dig information when I came across these comments (screenshot below) in one of the articles. 
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Preventing future waves of COVID-19 : @McKinsey list of health interventions probably contains many B$ #startup ideas

Preventing future waves of COVID-19 : @McKinsey list of health interventions probably contains many B$ #startup ideas | WHY IT MATTERS: Digital Transformation | Scoop.it
After seven months of responding to the pandemic, we have learned some things. Here are some of the key lessons and how to apply them.
Farid Mheirs insight:

WHY IT MATTERS: never waste a good crisis. Well if this is true, then companies that will find solutions to tackle the health interventions highlighted by McKinsey should have a bright future. In many cases, digital technologies will be at the center of those solutions...

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Canadian #retail appears to have recovered - although un evenly - the worst may be to come and #eCommerce #retailTech #digitalTransformation must remain priorities via @CarlBoutet @StudioRX

Canadian #retail appears to have recovered - although un evenly - the worst may be to come and #eCommerce #retailTech #digitalTransformation must remain priorities via @CarlBoutet @StudioRX | WHY IT MATTERS: Digital Transformation | Scoop.it

More important than ever to build the organizational resilience (ie. have the proper solutions/tools/processes in place) to be prepared for whatever this pandemic will bring next. 

ie. Stay focused, lean, efficient & effective to best serve your customers in whichever market condition

Farid Mheirs insight:

WHY IT MATTERS: great insights from StatsCan data but the analysis of Carl Boutet is spot on: retailers need to be careful and continue to learn from the shutdown to invest in digital technologies to prepare for whatever will come in the next few months (and years).

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Top 10 Live Streaming Platforms for Business in 2020 - why it matters? it is already a 62B$ market in China and may be a post-covid solution #commerce #retailTech

Top 10 Live Streaming Platforms for Business in 2020 - why it matters? it is already a 62B$ market in China and may be a post-covid solution #commerce #retailTech | WHY IT MATTERS: Digital Transformation | Scoop.it

Live streaming platform comparison of the top 10 solutions in 2020. A complete guide including key features, pros, cons, and pricing for business.

Farid Mheirs insight:

WHY IT MATTERS: a review of 10 live streaming technologies - basically video conferencing for shopping. As we move into maturity of eCommerce solutions beyond the simple catalog-search-filter need to be considered. And in a world of massive store closure and covid fears, this may be an attractive solution for retailers.

Also this report on the 62B$ market in China: www.therobinreport.com/livestreaming-its-big-in-china-is-the-us-next 

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#AI to help choose the right outfit by automating the detection of clothing attributes and facilitate discovery and search #fashionTech #retailTech #eCommerce

#AI to help choose the right outfit by automating the detection of clothing attributes and facilitate discovery and search #fashionTech #retailTech #eCommerce | WHY IT MATTERS: Digital Transformation | Scoop.it

The challenge of search and recommending products online is increasingly being solved with data science as e-tailers compete on personalisation. New e-commerce platform Psykhe makes recommendations based on personality traits by identifying both the user and the products; its models can assign products a “personality profile”, informed by traits such as openness or neuroticism, in addition to traditional details, without human input. Resale platform Rebag has developed a universal taxonomy for designer handbags to better appraise products. And Facebook recently unveiled GrokNet, a tool that automatically identifies and describes items in pictures to help people sell items on its marketplace.

Farid Mheirs insight:

WHY IT MATTERS: an essential part of shopping is product search and discovery. Easy to do in stores: just walk around, look at products on racks. More difficult to do in eCommerce websites. Technology, and especially AI, is being pulled to help identify product characteristics automatically so that searching for a "confortable summer dress with flower patterns" becomes possible.

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Two #Montreal firms in Constellation ShortList Artificial Intelligence and Machine Learning Best-of-Breed Platforms #AI #ML

Two #Montreal firms in Constellation ShortList Artificial Intelligence and Machine Learning Best-of-Breed Platforms #AI #ML | WHY IT MATTERS: Digital Transformation | Scoop.it

This Constellation ShortList™ presents Artificial Intelligence and Machine Learning Best-of-Breed Platforms relevant to early adopters pursuing digital transformation. Offerings included in this document meet the threshold criteria for this category as determined by Constellation Research.

Farid Mheirs insight:

WHY IT MATTERS: because 2 / 14 are Montreal-based!

Rot Ana's comment, August 30, 8:22 AM
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A summary of Elon Musk product demo of Neuralink brain implant working in a pig

A summary of Elon Musk product demo of Neuralink brain implant working in a pig | WHY IT MATTERS: Digital Transformation | Scoop.it

"It's like a Fitbit in your skull," the SpaceX and Tesla leader says of Neuralink's brain-computer link technology.

Farid Mheirs insight:

WHY IT MATTERS: if you don't have time to spend an hour and listen to neuralink product demo this article provides a good enough summary.

I encourage you to spend the hour though (less at 1.5x ;-) and make sure you listen to the Q&A at the end: 

Neuralink product demo of Aug 28, 2020: www.youtube.com/watch?v=DVvmgjBL74w

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#mustRead background info on @Neuralink and the Brain in order to understand the profound fundamental changes that neural implants can provide in our quest to #digitalTransformation - a primer befo...

#mustRead background info on @Neuralink and the Brain in order to understand the profound fundamental changes that neural implants can provide in our quest to #digitalTransformation - a primer befo... | WHY IT MATTERS: Digital Transformation | Scoop.it

The mind-bending bigness of Neuralink’s mission, combined with the labyrinth of impossible complexity that is the human brain, made this the hardest set of concepts yet to fully wrap my head around—but it also made it the most exhilarating when, with enough time spent zoomed on both ends, it all finally clicked. I feel like I took a time machine to the future, and I’m here to tell you that it’s even weirder than we expect.

Farid Mheirs insight:

WHY IT MATTERS: this long read is an easy to read starter on the brain, how it evolved and how it works. An essential primer for understanding the profound impact that neuralink can have in the long term future (think decades). 

Neuralink product demo of Aug 28, 2020: www.youtube.com/watch?v=DVvmgjBL74w

Also this provides good background for then reading "on intelligence", "how to create a mind" or "superintelligence"

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Lean management or agile? The right answer may be both - is a great article to enable your #innovation where #oneSizeFitsAll is not right via @McKinsey

Lean management or agile? The right answer may be both - is a great article to enable your #innovation where #oneSizeFitsAll is not right via @McKinsey | WHY IT MATTERS: Digital Transformation | Scoop.it

Through thoughtful design, agile and lean management can be the perfect match for companies in search of lasting performance improvement.

Farid Mheirs insight:

WHY IT MATTERS: this article helps positions the strengths and weaknesses of lean and agile to highlight where each fits best in an organization.

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Safeguarding deletion correctness in social network graphs highlights the embryonic work that is underway to help erase some of our #digitalExhaust to enable digital systems to "forget" via @facebo...

Safeguarding deletion correctness in social network graphs highlights the embryonic work that is underway to help erase some of our #digitalExhaust to enable digital systems to "forget" via @facebo... | WHY IT MATTERS: Digital Transformation | Scoop.it

DELF is a new framework to help developers implement data deletion in modern applications. Traditional methods for implementing deletion require application developers to write repetitive, error-prone code. DELF’s main novelty lies in enabling developers to implement deletion in every product they build with minimal effort, which takes the form of annotations rather than code. DELF introduces multiple correctness validation techniques to help achieve semantic correctness and avoid mistakes that could potentially lead to retaining data that should have been deleted or accidentally deleting the wrong data.

Farid Mheirs insight:

WHY IT MATTERS: this technical paper explains how Facebook engineering team has developed a framework to help facilitate the deletion of data in their social graph. This can be used in other contexts.

To me it highlights the primitive state we are in when it comes to permanently deleting the data we produce in our daily activities - so called "data exhaust". But what the framework fails to enable is metadata - for example the inferences that were made from the post such as the political preferences - are not reverted when deletion occurs. Thus the original data still leaves traces - the original event is forgotten but its impact is not. Much more needs to be created to ensure true "deletion" in order to enable that digital systems "forget". 

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2020 Hype Cycle for Digital Marketing via @Gartner

2020 Hype Cycle for Digital Marketing via @Gartner | WHY IT MATTERS: Digital Transformation | Scoop.it

Martech investments in digital tools and techniques are aimed at driving marketing efficiency and innovation, characteristics that might blind some digital marketing leaders to short- and midterm risks from COVID-19 and slowing economies.

Digital marketing leaders have an optimistic outlook but need to have a realistic perspective that places a premium on the resiliency of the martech stack, or many marketers may find themselves in trouble should economic or pandemic conditions worsen. Marketing technologies with a longer-term plateau will likely remain protected in marketing budgets given their long-term importance as well as the incremental value they deliver over the midterm.

Farid Mheirs insight:

WHY IT MATTERS: interesting insight into digital marketing trends but many feel very theoretical (identity resolution?) but reading through the document does provide context - go beyond the image and read the analysis.

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Curated by Farid Mheir
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