As we see a shift towards greater digital relationships between customers and organisations, the risks associated with customer relationships are changing and no risk is more front-of-mind at the current time than data security. Sony recently lost the personal data of some 77million accounts from their PlayStation Network including names, email addresses, birth dates, log in details, passwords and possibly credit card details. The organisation behind the breach is yet to be confirmed but what is beyond doubt is that Sony have a long road ahead of them when it comes to rebuilding consumer trust (perhaps shown by the significant loss they reported this week.
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WHY IT MATTERS: Digital Transformation
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Curated by
Farid Mheir
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I often hear one of the key reasons for the lack of ecommerce in Canada is due to the spread of the population all over what is the worlds second largest country. However this argument makes less sense when you look at the map below. It is true that there are relatively large gaps of low density and the size of the country of course factors into achieving an efficient national distribution network, but the reality is the majority of us live closely packed along the border.
Farid Mheir's insight:
Would be interested in comparing Canadian population density with that of USA and then of Europe to see the differences. Would also be very interested in comparing the store density between the countries. Then look at the availability of USA online retailers that deliver to Canada easily. I think it would help get a better picture and explain why we are so much behind in ecommerce here in Canada. But this map is a great reminder of our geographic reality. 
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1-800-Flowers.com says "customers are migrating to mobile apps"
Farid Mheir's insight:
Interesting to see how companies like 1-800-flowers are leveraging social networks and mobile to generate revenues and spend large amounts to advertize online.
Farid Mheir's comment,
January 29, 2015 7:35 AM
@Leonard happy to see this was useful, always good to get that feedback, makes all the curation work worth it!
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Salman Khan's educational website of 2,400 video lessons could be the solution to middle-of-the-class mediocrity. ... Initially, Thordarson thought Khan Academy would merely be a helpful supplement to her normal instruction. But it quickly become far more than that. She’s now on her way to “flipping” the way her class works. This involves replacing some of her lectures with Khan’s videos, which students can watch at home. Then, in class, they focus on working problem sets. The idea is to invert the normal rhythms of school, so that lectures are viewed on the kids’ own time and homework is done at school. It sounds weird, Thordarson admits, but this flipping makes sense when you think about it. It’s when they’re doing homework that students are really grappling with a subject and are most likely to need someone to talk to. And now Thordarson can tell just when this grappling occurs: Khan Academy provides teachers with a dashboard application that lets her see the instant a student gets stuck.
Farid Mheir's insight:
This is a perfect example of digital transformation. By leveraging YouTube videos and self-evaluation web tools, Khan has managed to transform education and hopefully make it better. He did not simply replace an existing classroom presentation with a recorded one but actually managed to change the "way" teaching is done. He changed the "process" with digital tools. That's the transformation. How can businesses apply this "flipping" to what they are doing?
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Robert Half Technology offers four tips for using social media sites in the workplace:
Farid Mheir's insight:
Interesting to see that companies allow employees to connect to social networks at work. MAkes me think back at the old days of Internet (1995ish) when companies restricted Internet access. Nowadays this would be unthinkable, as the web has become a major work productivity tool (and time drain for most overwhelmed by the information at their fingertips).
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Enterprise Transformation is a popular term used to describe efforts on the part of senior executives to improve the overall performance of their businesses. Of all the terms that have been tossed around recently, it probably is the best description of how executives understand what it is they are doing. IBM suggests:
Farid Mheir's insight:
Read the article in PDF to get insights on how IBM achieved its enterprise transformation. Not purely a digital one, I believe it does highlight important aspects that digital transformation must go through.
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In December 2012, more than 175 billion online searches were conducted worldwide. That is 65,000 searches per second, of which 65 percent were handled by market leader Google.
Farid Mheir's insight:
Google remains "the" search destination so making sure your web properties appear near the top of search results is even more important than ever.
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Amazon.com is in negotiations with the state about starting to charge sales tax to Georgia shoppers, three people familiar with the talks said.
Farid Mheir's insight:
Not charging for sales tax is a major price "advantage" that online pure plays have over brick and mortar retailers. By charging sales tax, Amazon sees this price advantage shrink but with warehouses that are closer to customers, it can reduce shipping costs and offer next day and even soon same day delivery.
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I've spent time in the past year writing about the emerging digital enterprise. I want to shift my focus to the road map required to become one. This is the first in a six part series that examines...
Farid Mheir's insight:
Looking forward to the rest of the series.
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Two-factor authentication is one of the best things you can do to make sure your accounts don't get hacked. Sites that support 2 factor authentication: Google/Gmail, LastPass, Facebook, Dropbox, Microsoft (some), Yahoo Mail, Amazon Web Service, Wordpress, DreamHost
Farid Mheir's insight:
Based on the idea that security is improved if you are required to provide 2 pieces of information. In most cases, it means something you know (a password) and something you have (a cell phone). Takes a bit of effort to setup but essential for anybody or corporation that is seriously going digital.
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The chief executive of Ocado has pledged that the online grocery retailer will “make hundreds of millions of pounds” in the future despite reporting another year of annual losses and warning it is also unlikely to make a profit in...
Farid Mheir's insight:
Not easy to sell food online and turn a profit, even in the UK where the market is ripe and order volumes are high.
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About a year ago, Glaxo set up a pilot program in which employees could work at adjustable-height desks, among a slew of other workplace design changes in preparation for the company's move to new offices. The design of the 208,000-square-foot Navy Yard office is "180 degrees from where we are today," he said, describing the current setting as a "cubicle world" not optimal for morale, productivity, or health. In the new office space, no one has a designated seat; desk drawers have been replaced with lockers; trash cans and printers are in centralized areas to encourage movement; phones are embedded in computers; and workers could be typing away while sitting on a yoga ball or on a chair. And there are treadmill desks, known as "walking stations."
Farid Mheir's insight:
Going digital often means more time in front of a computer. This means a lot of time sitting at a desk. Transformation thus also must take shape in the design of office spaces. I have been embracing the standup station for 15 months now and found numerous benefits. Although I also find that it takes serious commitment as the transition from sitting to standing may be too much for some. I suggest going "hybrid" for a while: few hours on your feet, the balance on a chair.
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Three years ago Metro launched a joint venture partnership with dunnhumby, a firm best known for helping retailers like Tesco and Kroger put customers at the center of every decision. That partnership has already yielded a 7.6 percent increase in Metro’s customer reach via the weekly flyer. Greater than 95 percent of shopper communications are now fully customized, and Metro attributes a year-over-year sales increase of $39 million to five million mailings consisting of 37 million personalized coupons. In addition, the Metro & Moi loyalty program now reaches more than one million households and has paid $50 million Canadian in cash rewards to participating customers.
Farid Mheir's insight:
Metro loyalty program represents a major digital transformation that goes way beyond being able to track members and offer them rewards.
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From
99u
No experience? No problem. Side projects and tailored applications can help overcome your lack of work history.
Farid Mheir's insight:
Digital transforms the way people market themselves and look for jobs. Are businesses changing the way they recruit to adapt to this new reality?
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1. People and behavioral changes People are at the core of any successful organizational and structural company change. A technological fix vs. a behavioral change remains once and for all, an ina...
Farid Mheir's insight:
Always people-process-technology!
Silvia Ayunda Murad's curator insight,
March 18, 2022 11:29 AM
Orang dan perubahan perilaku Orang-orang adalah inti dari setiap perubahan organisasi dan struktural perusahaan yang sukses. Perbaikan teknologi vs. perubahan perilaku tetap menjadi diskusi yang gila. Setelah perusahaan menetapkan "budaya" mereka sendiri, Enterprise 2.0 akan mendikte perubahan perilaku yang diperlukan. Motivasi dan keterlibatan karyawan pertama-tama harus digerakkan oleh SDM dan manajemen tingkat atas, dan kemudian didukung agar implementasi atau perubahan teknologi baru yang berkolaborasi dapat berkembang. Proses dan Manajemen Proses Bisnis (BPM) Seperti yang pernah dikatakan Clay Shirky : "Proses adalah reaksi yang melekat pada kebodohan sebelumnya."! Proses kemudian harus proaktif dan tidak menghambat kreativitas karyawan dengan serangkaian peraturan dan regulasi perusahaan. Proses dan kebijakan harus didefinisikan dan disahkan untuk mendorong komunikasi dan kreativitas berkembang. Mereka harus melindungi pekerja, mempromosikan produk dan layanan, dan turun dari silo perusahaan. Agar proses bisnis kolaboratif baru dapat diterapkan, SDM dan manajemen harus mendorong dan memotivasi personel dengan penggunaan gamification; seni menerapkan teori dan prosedur permainan ke lingkungan non-game. Mereka harus memotivasi, mengenali, dan memberi penghargaan kepada karyawan mereka karena memikirkan kembali dan mengerahkan lebih banyak upaya untuk membentuk kembali perilaku kerja mereka sendiri dan memodifikasi rutinitas harian mereka. Platform yaitu teknologi Dalam artikel terbarunya “ Kolaborasi Sosial: Orangnya Bukan Teknologinya!” , Steve Dale menulis bahwa "sebagian besar strategi kolaborasi diperlakukan sebagai proyek teknologi dan bukan proyek pengembangan organisasi (OD)", sekali lagi menunjukkan bahwa TI dapat menjadi penjaga pintu yang merepotkan. Itulah sebabnya banyak dari proyek tersebut kemungkinan besar akan gagal menghasilkan laba atas investasi (ROI) perusahaan sosial. Tingkat adopsi buruk karena lagi dan lagi teknologi dan proses sering gagal untuk memperhitungkan perubahan perilaku tenaga kerja wajib dan perlu yang perlu dilampirkan pada implementasi tersebut. Terlalu banyak strategi dan proyek kewirausahaan 2.0 yang dianggap oleh karyawan sebagai pengekang perilaku yang terpaksa mereka pakai. Tingkat adopsi yang buruk tidak dapat disangkal membuktikan fakta bahwa implementasi tidak sesukses yang diharapkan oleh Manajer Proyek TI. Artikel ini menjelaskan tentang proses mempengaruhi budaya karyawan, motivasi dan keterlibatan karyawan dalam perusahaan
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Organizational social-media literacy is fast becoming a source of competitive advantage. Learn, through the lens of executives at General Electric, how you and your leaders can keep up. A McKinsey Quarterly Strategy article.
Farid Mheir's insight:
Interesting overview of how GE had to transform itself from traditional skillset to a digital one with the advent of social networks.
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Athens NEWS Judge: GPS tracking evidence can be used in burglary case Athens NEWS The Athens County Prosecutor's office claims that a Nelsonville man who's charged with a string of burglaries made the rather serious mistake of committing them while...
Farid Mheir's insight:
This guys was wearing an anckle bracelet but we can easily apply the same process to cell phones and apply the same principle to employees that are suspected of theft or of not being where they are supposed to be. For now, access to the GPS data in cell phones is a bit cumbersome but I would expect that digital businesses may require their employees to add special tracking apps in their phones - especially company-provided ones - and keep a record of their personnel.
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After five years, Amazon’s local grocery-delivery service remains in limited test mode, but the Internet giant recently has made some moves that could set the stage for expansion. “It is a very convenient service, but picking, packing and delivering grocery orders is expensive,” said former technology Vice President Nadia Shouraboura, who left Amazon last year to create Hointer, a robot-operated clothing store in Seattle’s University District. “Just like apparel, the grocery business is both large and ripe for innovation, so I wouldn’t be surprised to see Amazon be very persistent and patient,” she said. “Jeff always thinks long-term.”
Farid Mheir's insight:
I've said this before: looks like Amazon will use grocery delivery to put trucks on the road and offer same-day or next-day delivery while bypassing UPS-FedEx and other carriers altogether. This will both bring down its costs (delivery accounts for 10-15% of the online costs) but also may prove that having a physical store presence is not required for online pure plays. We'll see...
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Note: Please download the report for fully functioning links.
Farid Mheir's insight:
Many digital elements to watch for.
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Farid Mheir's insight:
Interesting predictions that all point in the direction of a digital transformation acceleration in 2013.
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Farid Mheir's insight:
This is a trend. At NRF show, Dell presented marketvine, a stealth project that allows customers to creation collections of products for sale. It is a new model for retailers to watch for.
Robin Good's curator insight,
January 23, 2013 1:22 PM
Can you curate Amazon products, review and rate them and then make a profit by reselling them from your site? It looks like this business model may have some potential. All links to products are tagged to identify TheWireCutter as the affiliate reseller, and therefore Amazon pays a commission for any of the products that readers of TheWireCutter will eventually buy. Great example of how to make the affiliation model pay while curating existing commercial content / products and adding lots of extra value. Check it out: http://thewirecutter.com/
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L'entreprise a mis au point une manière de recruter du personnel en se situant dans l'espace entre les chasseurs de têtes et les Workopolis et Joboom aux méthodes...
Farid Mheir's insight:
Recruiting transformation can lead to better, faster, less expensive process. But it also means, as is the case with Via Capitale, to change the way recruitment is performed to leverage the digital medium and the options to connect directly with people.
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Next-Generation Ecommerce With Service Oriented Architecture - Ecommerce Platforms, SOA
Farid Mheir's insight:
Benefits of a reference architecture is highlighted here with a good comparison between legacy and SOA.
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Curated by Farid Mheir
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Of course the digital transformation will increase the security risk of enterprises, and that must be addressed and stressed.